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SDI Exam SD0-101 Topic 3 Question 112 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 112
Topic #: 3
[All SD0-101 Questions]

Which of these options best describes how the Priority of an Incident is determined?

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Suggested Answer: A

by Nada at Jun 16, 2025, 11:33 AM

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Walker
26 days ago
I'd choose A, but I'd also like to know if the exam provides coffee and donuts. Priorities, am I right?
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Polly
27 days ago
Option A is the way to go. Anything else is just guesswork. SLAs are there for a reason, folks!
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Lorenza
28 days ago
B is way too subjective. The users' immediate needs may not always align with the organization's priorities.
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Brock
1 months ago
D looks good to me. Factoring in IT resource availability makes sense to ensure incidents are resolved efficiently.
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Willard
5 days ago
User 2: I agree with Willard. A seems like the most accurate choice.
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Craig
8 days ago
User 1: I think A is the best option. It considers urgency and business impact as defined in the SLA.
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Erasmo
1 months ago
I'd go with C. The Service Desk Analyst (SDA) is best positioned to assess the urgency and impact at the time of logging the incident.
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Arlen
2 days ago
I think it makes sense to rely on the SDA's assessment for determining the priority.
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Martha
13 days ago
I agree, the SDA would have the most accurate information at the time of logging.
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Denise
1 months ago
I'm not sure, but I think it might also depend on the availability of IT resources as mentioned in option D.
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Adelina
2 months ago
I agree with Erick, the SLA defines how urgency and business impact are considered in determining the Priority of an Incident.
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Lynette
2 months ago
Option A seems the most comprehensive and in line with standard ITSM practices. The SLA should define the criteria for prioritizing incidents.
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Raymon
1 months ago
User 3: I think it's important to have a clear criteria for prioritizing incidents.
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Lenna
1 months ago
User 2: Yeah, the SLA should definitely play a role in determining incident priority.
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Rhea
1 months ago
User 1: I agree, option A makes the most sense.
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Erick
2 months ago
I think the Priority of an Incident is determined by A) urgency and business impact as defined within the SLA.
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