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SDI SD0-101 Exam - Topic 3 Question 112 Discussion

Which of these options best describes how the Priority of an Incident is determined?
A) A combination of urgency and business impact as defined within the SLA
B) A combination of urgency and business impact as defined by the users immediate needs
C) A combination of urgency and business impact ascertained by the SDA at the point of logging
D) A combination of urgency and business impact and the availability of IT resources

SDI SD0-101 Exam - Topic 3 Question 112 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 112
Topic #: 3
[All SD0-101 Questions]

Which of these options best describes how the Priority of an Incident is determined?

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Suggested Answer: A

by Nada at Jun 16, 2025, 11:33 AM

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Coleen
9 months ago
SLA defines priority based on urgency and impact, that's standard.
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Anthony
10 months ago
Wait, is C really how it's done? Sounds off to me.
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Rosio
10 months ago
It's definitely A, urgency and business impact are key!
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Johnna
10 months ago
I think B makes more sense, users' needs should come first.
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Belen
10 months ago
D is interesting, but I feel like IT resources shouldn't be a factor.
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Elroy
10 months ago
I thought urgency and business impact were key, but I wonder if IT resource availability plays a role as well.
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Caren
11 months ago
I’m leaning towards option A, but I vaguely recall something about the SDA being involved too.
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Meghan
11 months ago
I remember a practice question that mentioned user needs, but I feel like the SLA is more formal.
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Simona
11 months ago
I think the priority is mainly about urgency and business impact, but I'm not sure if it's strictly defined by the SLA or not.
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Ettie
11 months ago
This is a good question to test our understanding of incident management. I'm pretty sure the correct answer is A, since the SLA should define how urgency and business impact are combined to determine priority. I'll double-check the other options, but I feel good about A.
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Erasmo
12 months ago
I'm a little confused by the wording of these options. Are they all basically saying the same thing, just phrased differently? I'll need to re-read them carefully to make sure I understand the nuances before answering.
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Eric
12 months ago
Okay, I think the key here is that priority is determined by a combination of urgency and business impact, as defined in the SLA. That makes sense to me. I'll go with option A.
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Helga
12 months ago
Hmm, I'm a bit unsure about this one. I know priority is based on urgency and business impact, but I'm not sure if it's defined in the SLA or by the users' immediate needs. I'll have to think this through carefully.
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Eric
1 year ago
This seems like a straightforward question about how incident priority is determined. I'm pretty confident I can answer this based on my understanding of incident management.
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Walker
1 year ago
I'd choose A, but I'd also like to know if the exam provides coffee and donuts. Priorities, am I right?
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Polly
1 year ago
Option A is the way to go. Anything else is just guesswork. SLAs are there for a reason, folks!
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Lorenza
1 year ago
B is way too subjective. The users' immediate needs may not always align with the organization's priorities.
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Brock
1 year ago
D looks good to me. Factoring in IT resource availability makes sense to ensure incidents are resolved efficiently.
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Willard
1 year ago
User 2: I agree with Willard. A seems like the most accurate choice.
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Craig
1 year ago
User 1: I think A is the best option. It considers urgency and business impact as defined in the SLA.
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Erasmo
1 year ago
I'd go with C. The Service Desk Analyst (SDA) is best positioned to assess the urgency and impact at the time of logging the incident.
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Arlen
1 year ago
I think it makes sense to rely on the SDA's assessment for determining the priority.
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Martha
1 year ago
I agree, the SDA would have the most accurate information at the time of logging.
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Denise
1 year ago
I'm not sure, but I think it might also depend on the availability of IT resources as mentioned in option D.
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Adelina
1 year ago
I agree with Erick, the SLA defines how urgency and business impact are considered in determining the Priority of an Incident.
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Lynette
1 year ago
Option A seems the most comprehensive and in line with standard ITSM practices. The SLA should define the criteria for prioritizing incidents.
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Raymon
1 year ago
User 3: I think it's important to have a clear criteria for prioritizing incidents.
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Lenna
1 year ago
User 2: Yeah, the SLA should definitely play a role in determining incident priority.
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Rhea
1 year ago
User 1: I agree, option A makes the most sense.
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Erick
1 year ago
I think the Priority of an Incident is determined by A) urgency and business impact as defined within the SLA.
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