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SDI SD0-101 Exam - Topic 1 Question 3 Discussion

What should an SDA reasonably expect of users when they contact the service desk forassistance?
D) To provide the relevant information needed to resolve their incident
A) To provide valuable information regarding their opinion of the Service Desk
B) To provide valuable information regarding their view of the SLA
C) To provide an opportunity to receive feedback regarding their technical ability

SDI SD0-101 Exam - Topic 1 Question 3 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 3
Topic #: 1
[All SD0-101 Questions]

What should an SDA reasonably expect of users when they contact the service desk for

assistance?

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Suggested Answer: D

by Willow at May 07, 2022, 12:12 PM

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Maira
11 months ago
Feedback on SLAs is nice, but not the priority here.
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Alline
11 months ago
Wait, are we really expecting users to know all that?
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Malissa
11 months ago
Totally agree, D is the way to go!
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Cary
12 months ago
I don't think users always know what info is needed.
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Lachelle
12 months ago
Users should definitely provide relevant info to resolve issues.
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Titus
12 months ago
I think it’s important for users to give feedback, but I don't recall that being the main expectation when contacting the service desk.
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Twanna
12 months ago
I feel like users might not always know what information is needed, so I’m a bit uncertain about what to expect from them.
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Janella
12 months ago
I remember practicing a question similar to this, and I think the focus was on users giving the right details for their issues. So, I would lean towards option D.
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Benton
1 year ago
I think users should definitely provide relevant information to help resolve their incidents, but I'm not sure if that's what the question is really asking.
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Ellen
1 year ago
Okay, I think I've got a handle on this. The key is to focus on what's "FALSE" about RSVP refresh reduction on this platform. I'll carefully consider each option and select the one that doesn't match my understanding.
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Antonio
1 year ago
For some reason, option D just doesn't sound right at all, but I can't pinpoint why.
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Denny
1 year ago
This one seems pretty straightforward. I think the answer is B - increased noise levels will decrease the contrast level in the scene.
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