SDI Exam SD0-101 Topic 1 Question 106 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 106
Topic #: 1

[All SD0-101 Questions]

You receive a call from a user who feels they have been let down by the IT department and

although they are not yet angry, they clearly feel disappointed. What should you do to rectify this

situation?

AProvide an reason for everything that has happened

BExplain that it was the infrastructure teams error that you will correct

CEnsure the user knows you are going to sort it out for them

DEscalate the call to your manager immediately

Show Suggested Answer

Suggested Answer: A

by Aretha at Jan 23, 2025, 09:32 PM

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Nan

8 days ago

Haha, escalating to the manager? That's like throwing a grenade to put out a fire. Option C is the mature, customer-centric solution.

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Lettie

2 days ago

User 1: I'm sorry you feel let down by the IT department.

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Jolanda

18 days ago

I'd avoid blaming others, like the infrastructure team. Take ownership and focus on resolving the issue, as option C suggests.

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Tomoko

4 days ago

User 1: I'm sorry to hear you feel let down by the IT department.

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Wilford

25 days ago

Option C is the way to go. Reassuring the user that you'll take care of it is the best approach to defuse the situation.

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Dana

12 days ago

User 1: I'm sorry to hear you feel let down by the IT department.

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Dorinda

29 days ago

I don't think that's necessary at this point. Let's try to resolve the issue ourselves first and then escalate if needed.

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Maricela

1 months ago

I believe so. It's important to be transparent and provide the user with a clear explanation to address their disappointment.

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Aliza

1 months ago

Yes, that sounds like a good idea. It's important to take responsibility and assure the user that we will correct it.

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