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SDI Exam SD0-101 Topic 1 Question 106 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 106
Topic #: 1
[All SD0-101 Questions]

You receive a call from a user who feels they have been let down by the IT department and

although they are not yet angry, they clearly feel disappointed. What should you do to rectify this

situation?

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Suggested Answer: A

by Aretha at Jan 23, 2025, 09:32 PM

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An
2 months ago
Providing a reason for everything? That's like trying to explain a magic trick - just make it disappear and the user will be happy. Option C is the clear winner.
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Brendan
17 days ago
Kristeen: Great, I'm glad to hear that.
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Kristeen
24 days ago
Leatha: No problem, I'll make sure it gets taken care of.
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Lavelle
1 months ago
Rest assured, I will handle this issue for you.
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Samira
1 months ago
Thank you for bringing this to my attention, I will take care of it.
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Leatha
1 months ago
User 2: Thank you, I appreciate that.
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Mona
1 months ago
I understand your frustration, I will make sure to sort it out for you.
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Bernadine
2 months ago
User 1: I understand you're disappointed, but I will sort this out for you.
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Nan
2 months ago
Haha, escalating to the manager? That's like throwing a grenade to put out a fire. Option C is the mature, customer-centric solution.
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Malcolm
1 months ago
Kiera: Thank you, I appreciate you sorting it out for me.
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Kiera
2 months ago
User 2: It was the infrastructure team's error, but I will correct it for you.
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Lettie
2 months ago
User 1: I'm sorry you feel let down by the IT department.
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Jolanda
3 months ago
I'd avoid blaming others, like the infrastructure team. Take ownership and focus on resolving the issue, as option C suggests.
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Terina
1 months ago
Lina: I will make sure to sort it out for you. Let's get this fixed.
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Lina
2 months ago
User 2: Thank you for acknowledging that. I just want the issue resolved.
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Tomoko
2 months ago
User 1: I'm sorry to hear you feel let down by the IT department.
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Wilford
3 months ago
Option C is the way to go. Reassuring the user that you'll take care of it is the best approach to defuse the situation.
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Mollie
1 months ago
Krystina: I appreciate that. Thank you for taking care of it.
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Krystina
1 months ago
Kimberely: Don't worry, I will make sure to sort it out for you.
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Kimberely
2 months ago
User 2: Thank you for acknowledging that. I just want this sorted out.
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Dana
3 months ago
User 1: I'm sorry to hear you feel let down by the IT department.
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Dorinda
3 months ago
I don't think that's necessary at this point. Let's try to resolve the issue ourselves first and then escalate if needed.
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Maricela
3 months ago
I believe so. It's important to be transparent and provide the user with a clear explanation to address their disappointment.
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Aliza
3 months ago
Yes, that sounds like a good idea. It's important to take responsibility and assure the user that we will correct it.
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