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PSM-II: Professional Scrum Master II Dumps

Free Scrum PSM-II Exam Dumps June 2026

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Question No: 1

MultipleChoice

You are the Scrum Master of a Scrum Team that has one Developer who disagrees with team decisions. Their disagreements are becoming disruptive and slowing progress. The Developer often returns to earlier team decisions and re-opens the issue.

What are two ways to go about this problem?

(Select the best two answers)

Options

AYou organize an offsite team building activity to establish a foundation of trust. You observe whether the problem persists after the offsite activity.
B. You take the Developer aside to express your concern over their disagreements
and tell them to act as a team player and to comply with the team's decision.
C. At the Sprint Retrospective you observe whether the topic is raised. If it does not happen, you check on how comfortable everybody is with the way team
decisions are made.
D. You go to the Human Resources department and ask them to have a
conversation with the Developer based on the issues the team has raised.

ETo every team member expressing this concern you suggest raising this with the full team. You offer to help initiate the conversation but not to resolve the concern yourself.

Answer
A, EExplanation

A: You organize an offsite team building activity to establish a foundation of trust. You observe whether the problem persists after the offsite activity. This is a good way to foster a positive team culture and improve the relationships among the team members. The offsite activity can help the team to have fun, relax, and bond with each other. It can also create an opportunity for the team to discuss their issues and concerns in a more informal and friendly setting. The Scrum Master can observe whether the problem of disagreement is resolved or reduced after the offsite activity, and provide feedback and support as needed.

E: To every team member expressing this concern you suggest raising this with the full team. You offer to help initiate the conversation but not to resolve the concern yourself. This is a good way to empower the team to address their own problems and find their own solutions. The Scrum Master can encourage the team members to speak up and share their perspectives and feelings with the whole team, rather than keeping them to themselves or complaining to others. The Scrum Master can also facilitate the conversation and ensure that it is respectful, constructive, and productive, but not intervene or impose their own opinion or decision.

Scrum Guide 2020, page 13: ''The Scrum Master serves the Scrum Team in several ways, including coaching the team members in self-management and cross-functionality.''

Professional Scrum Master II Course, page 20: ''The Scrum Master can help the team to build trust by creating a safe environment where people can express themselves openly and honestly, without fear of judgment or retaliation.''

Professional Scrum Master II Course, page 21: ''The Scrum Master can help the team to resolve conflicts by facilitating dialogue, listening actively, asking powerful questions, and supporting collaborative decision making.''

Question No: 2

MultipleChoice

Which statement about the Sprint Goal is incorrect?

(Select the best answer)

Options

AThe Scrum Team commits to it.

BThe Product Owner respects the opinions of the Developers about whether they can achieve the Sprint Goal.

CIt helps increase focus.

DThe Scrum Team discusses openly about alternative ways to reach it.

EIt is only a forecast and may change within the Sprint as more is learned.

FIf it does not seem achievable, the Developers have the courage to tell the Product Owner.

Answer
EExplanation

The Sprint Goal is a short and clear description of what the Scrum Team wants to achieve in the Sprint. It is a commitment that provides guidance and focus for the Scrum Team throughout the Sprint. The Sprint Goal is:

Created by the Scrum Team during the Sprint Planning, based on the Product Owner's proposal and the Developers' forecast (A).

Respected by the Product Owner, who does not change it or add new work that endangers it during the Sprint (B).

Helpful for increasing focus, as it helps the Scrum Team align their actions and decisions with a common objective .

Discussed openly by the Scrum Team, who can explore different ways to reach it and adapt their plan as needed within the Sprint (D).

Fixed and immutable for the duration of the Sprint, unless a significant change occurs that makes it obsolete or invalid. In that case, the Sprint may be cancelled by the Product Owner (E).

Communicated courageously by the Developers, who inform the Product Owner as soon as possible if they encounter any impediments or risks that may prevent them from achieving it (F).

Therefore, the statement that is incorrect is that the Sprint Goal is only a forecast and may change within the Sprint as more is learned (E), because this contradicts the principle of commitment and stability that underlies the Sprint Goal.

Question No: 3

MultipleChoice

Creating a forecast for a Sprint tends to run more smoothly when the Product Backlog items

that are discussed are well understood and actionable. Which approach would you recommend

to ensure well understood and actionable Product Backlog items at Sprint Planning?

(choose the best answer)

Options

AThe Developers use some time in each Sprint to analyze, estimate and design high-
ordered Product Backlog items.

BThe Product Owner works with the stakeholders to prepare Product Backlog items
outside of the Sprint so the Developers will not be disrupted.

CA separate Scrum Team of business analysts and testers analyze high-ordered
requirements one Sprint ahead of development.

DThe analysts on the Scrum Team document high-ordered Product Backlog items
during a Sprint when they are not busy working on the forecast.

Answer
BExplanation

This approach ensures that the Product Backlog items are ready for the Sprint Planning and that the Developers can focus on their work during the Sprint.It also allows the Product Owner to collaborate with the stakeholders and align the Product Backlog with the Product Goal12.The other options are either inefficient, ineffective, or not aligned with the Scrum values and principles

Question No: 4

MultipleChoice

Marian is a product Owner working on a Scrum Team on a new release for her product. Based on the average velocity of the previous release Marian estimated the project to take seven Sprints. Average velocity In the previous release was thirteen completed units of work per Sprint Development is three Sprints underway, with tour more Sprints to go until the release.

Product Backlog has been stable.

Over the first three Sprints, the Developers report their average velocity is nine, while not having fully tested all the delivered functionality. The Developers estimate that the unfinished testing would have required of a Sprints time. The Developers believe that the required

velocity of thirteen is within their reach. What is the most effective way to recover?

(choose the best answer)

A. The Developers set the open work aside to be performed in one or more release Sprints. They remind Marian to find funding for enough Release Sprints in which this remaining work can be done. up to one release Sprint per three development Sprints may be required, It is Marian's responsibility to inform users and stakeholders Of the impact on the release date.

B. Transparency needs to be restored by addng the undone work to the Product Backlog. The Developers must figure out a way to deliver in the upcoming Sprints a velocity of not only 13 units of new work, but also two additional points to catch up undone work. It is the Scrum Master's duty to assess whether such repair is possible. If not, the Scrum Master initiates a restart with a more reliable team Or cancels the project. The Scrum Master will have to inform Product Owner and the stakeholders.

Options

CIn the next Sprints, the Developers keep making sure that all of the selected scope per Sprint is as done as possible, at least at the past level of 90%. In every Sprint the undone work of the previous Sprint is estimated and added to the Sprint Backlog. It comes on top of the expected forecast of 13 units, so it does not mess up progress on the product Backlog.

DThe Developers inform Marian that the progress she has perceived to date is not correct The Increment is not releasable. They give Marian their estimate of the effort it would take to get the past work done, and suggest doing that work first before proceeding with new features. The Developers also re-estimate the effort to complete the remaining backlog, including all testing. In the end, it is Marian's call to continue the project or to cancel.

Answer
DExplanation

The most effective way to recover is to restore transparency and trust by informing the Product Owner that the progress she has perceived to date is not correct.The Increment is not releasable because it does not meet the Definition of Done12, which is a shared understanding of what it means for work to be complete12. The Developers should give the Product Owner their estimate of the effort it would take to get the past work done, and suggest doing that work first before proceeding with new features.This way, the Developers can ensure that they deliver a valuable, useful, and potentially releasable Increment every Sprint12. The Developers should also re-estimate the effort to complete the remaining backlog, including all testing, and communicate any changes or risks to the Product Owner.In the end, it is the Product Owner's call to continue the project or to cancel it, based on the value and feasibility of the product12.

Some reasons why the other options are not correct are:

A: The Developers set the open work aside to be performed in one or more release Sprints. They remind Marian to find funding for enough Release Sprints in which this remaining work can be done. This option is not correct because it violates the Scrum framework and the Scrum values.The Scrum framework does not prescribe any release Sprints or separate phases for testing or integration12.The Scrum values include commitment, focus, openness, respect, and courage12. The Developers should commit to delivering a potentially releasable Increment every Sprint, not postpone or hide their undone work. The Developers should focus on creating value for the customers and users, not on meeting artificial deadlines or metrics. The Developers should be open and honest about their progress and challenges, not mislead or deceive the Product Owner.The Developers should respect the Product Owner's authority and accountability for maximizing the value of the product and the work of the Developers12, not shift the responsibility or blame to them. The Developers should have the courage to face their problems and seek help, not avoid or ignore them.

B: Transparency needs to be restored by adding the undone work to the Product Backlog. The Developers must figure out a way to deliver in the upcoming Sprints a velocity of not only 13 units of new work, but also two additional points to catch up undone work. It is the Scrum Master's duty to assess whether such repair is possible. If not, the Scrum Master initiates a restart with a more reliable team or cancels the project. The Scrum Master will have to inform Product Owner and the stakeholders. This option is not correct because it violates the Scrum framework and the Scrum roles.The Scrum framework does not prescribe any velocity or points as measures of progress or success12.The Scrum roles include Product Owner, Scrum Master, and Developers12.The Product Owner is accountable for maximizing the value of the product and the work of the Developers12, not for tracking or controlling their velocity or points.The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide1, causing change that increases the productivity of the Scrum Team1, and working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization1, not for assessing or judging the performance of the Developers or initiating a restart or cancellation of the project.The Developers are accountable for creating a valuable, useful, and potentially releasable Increment every Sprint12, not for meeting a predetermined velocity or points target.

C: In the next Sprints, the Developers keep making sure that all of the selected scope per Sprint is as done as possible, at least at the past level of 90%. In every Sprint the undone work of the previous Sprint is estimated and added to the Sprint Backlog. It comes on top of the expected forecast of 13 units, so it does not mess up progress on the product Backlog. This option is not correct because it violates the Scrum framework and the Scrum values.The Scrum framework requires that each Sprint delivers a potentially releasable Increment that meets the Definition of Done12, not a partially done or incomplete product that accumulates technical debt or quality issues.The Scrum values include commitment, focus, openness, respect, and courage12. The Developers should commit to delivering a potentially releasable Increment every Sprint, not compromise on quality or value. The Developers should focus on creating value for the customers and users, not on meeting artificial deadlines or metrics. The Developers should be open and honest about their progress and challenges, not hide or ignore their undone work.The Developers should respect the Product Owner's authority and accountability for maximizing the value of the product and the work of the Developers12, not burden them with additional work or risk. The Developers should have the courage to face their problems and seek help, not avoid or ignore them.

What is an Increment? | Scrum.org

What is a Product Increment? | Scrum.org

Question No: 5

MultipleChoice

According to the values of Scrum, which is the best way to create Development Teams?

Options

AThe Product Owner will create a skills matrix according to what is needed for the project and work with the technical leads to allocate resources to the team.

BWork with the leadership team to allocate members according to skills, seniority and experience to ensure that all Development Teams are balanced fairly.

CProvide boundaries to the developers and allow them to self-organize into Development Teams.

Answer
CExplanation

When the values of commitment, courage, focus, openness and respect are embodied and lived by the Scrum Team, the Scrum pillars of transparency, inspection, and adaptation come to life and build trust for everyone and self- organizing teams will be enabled to choose how best to accomplish their work.

Question No: 6

MultipleChoice

Steven is a Scrum Master asked to assist in creating five new Scrum Teams that will be working to build a highly anticipated product. He talks with them about the importance of being able to integrate their Increments by the end of their Sprints. This includes the first Sprints. The product is very important to both the end users and the organization.

Of the choices raised by future team members, what would Steven encourage?

Options

AEach Scrum Team delivers Increments in its own code branch. After UAT is performed at the Sprint Review, the code branch is isolated until enough Increments are considered acceptable. All code branches will then be merged during the release phase.

BEach Scrum Team delivers functionality at the end of each Sprint. New Product Backlog items will then be added to the next Sprint Backlog to integrate their functionality with the other teams to create a unified Increment.

CAll Scrum Teams agree on a mutual understanding of 'done' that defines all work necessary to deliver a potentially shippable Increment that includes all previous Increments delivered for the product.

DWait until enough of the infrastructure and architecture is in place before starting the first Sprints. This will increase the success of delivering integrated Increments in Sprint 1.

Answer
CExplanation

When a Product Backlog item or an Increment is described as ''Done'', everyone must understand what ''Done'' means. If there are multiple Scrum Teams working on the system or product release, the Development Teams on all the Scrum Teams must mutually define the definition of ''Done'' to have a shared understanding of what

it means for work to be complete, to ensure transparency. Each Increment is additive to all prior Increments and thoroughly tested, ensuring that all Increments work together.

Question No: 7

MultipleChoice

A Development Team has a total of six members, 4 members who work full time in the office and 2 members who work part time at home. The Development Team is complaining that it is too difficult to synchronize every day and has suggested having the Daily Scrum every other day instead.

What would be three key concerns if the Daily Scrum is held less frequently? (Choose three.)

Options

AImpediments are raised and resolved more slowly.

BOpportunities to inspect and adapt the Sprint Backlog are reduced.

CLess information about the progress will be shared causing the Sprint plan to become inaccurate and reducing transparency over progress toward the Sprint Goal.

DThe Scrum Master loses the ability to update the burndown chart adequately.

EThe Product Owner cannot accurately inspect utilization of the individual team members.

Answer
A, B, CExplanation

The Daily Scrum is an internal meeting for the Development Team to inspect progress toward the Sprint Goal and to inspect how progress is trending toward completing the work in the Sprint Backlog. The Daily Scrum optimizes the probability that the Development Team will meet the Sprint Goal. Every day, the Development Team should understand how it intends to work together as a self-organizing team to accomplish the Sprint Goal and create the anticipated Increment by the end of the Sprint.

Reducing the frequency of the event will increase the length of the feedback loop and adds risk if the team deviates too far off course.

Question No: 8

MultipleChoice

An organization wants to apply Scrum to build a new product and has hired Steven to be the Scrum Master of three new teams that will build the first release. The organization is new to Scrum and asks Steven for advice on how to start.

Which two things should Steven first advise? (Choose two.)

Options

AEach Scrum Team has its own Product Backlog with items only their team will be working on.

BOne Product Backlog to represent all of the known work needed to be done for the product.

CThree Product Owners, one for each Scrum Team.

DHaving one Product Owner to be accountable for maximizing the flow of value throughout the development process and provide transparency on the overall progress.
The Scrum Master serves the organization in several ways, including: Leading and coaching the organization in its Scrum adoption; Planning Scrum implementations within the organization; Helping employees and stakeholders understand and enact Scrum and empirical product development.

Answer
B, D

Question No: 9

MultipleChoice

Three Development Teams are currently building a single product and pulling work from the same Product Backlog. All three teams have identified that they will need Dan, a database specialist, to work full time in their team for the next several Sprints.

What should Steven, the Scrum Master, do to solve this potential problem?

Options

AManage the items in the Sprint Backlogs so that Dan can be utilized evenly for each team.

BAssign Dan to the team with the most urgent tasks first and then move him to the next team and so on until the required support is completed.

CFacilitate a discussion with all Development Teams on how they want to deal with this issue, and help them implement their preferred solution.

DAsk Dan to work with the HR department to recruit and hire additional database specialists. In the meantime, have the Product Owner move items that do not depend on Dan to the top of the Product Backlog.

Answer
CExplanation

As a servant/leader, the Scrum Master facilitates conversations through open ended Question:s in order to help the team members make the best possible decisions according to what is known at the time. He/she does not approve or reject team decisions but ensures the team stays within the boundaries of the Scrum framework.

Question No: 10

MultipleChoice

At the end of the eighth Sprint, the internal sponsors are upset and angry with the progress of the product being built. The current state of the product is not as expected and will require additional Sprints and more budget than originally anticipated at the start of the project.

What factors may have led to this? (Choose three.)

Options

AThe Product Owner has not been engaging with sponsors frequently enough and has not been kept aware of the overall progress of the project.

BThe sponsors haven't been using the Sprint Reviews to actively engage, and inspect and evaluate progress.

CThe scope changes have not been tracked adequately and the change request process has not been followed properly.

DThe stakeholders have not been using the Daily Scrum effectively to track the Development Team's progress.

EThe Scrum Master has not ensured transparency.

FThe project plan proposed to the sponsors at the start of the project followed stringently.

Answer
A, B, EExplanation

One of the principles of agility includes working closely with business people. In order to manage stakeholder expectation, there must be open communication (through collaboration and transparency) throughout the project cycle. This maximizes alignment, helps with making business decisions, and reduces risk.

Although, the Scrum Guide does not directly state that the Scrum Master is responsible for ensuring transparency it is implicit. The Scrum Master is responsible for the process in which Scrum is adopted and enacted. Scrum is founded on empiricism and the Scrum Master helps those inside and outside the team work in an empirical environment which includes transparency (one of the three pillars of empiricism).

Question No: 11

MultipleChoice

Steven, the Scrum Master, is approached by one of the Development Team members saying that they are not completing regression tests for all of the work they are performing to the level defined in the Definition of Done. They have discussed this with the Product Owner and decided to remove regression testing from the

Definition of Done.

Which two actions are the most appropriate for Steven to take? (Choose two.)

Options

AReject the decision as the long term maintainability of the product will be negatively impacted by modifying the Definition of Done.

BAccept the decision as a mutual agreement has been made between the Development Team and the Product Owner.

CAsk the Development Team and the Product Owner what problem they are trying to solve by altering the Definition of Done and removing regression testing from it. In what ways will this decision impact transparency and quality?

DAsk the Development Team and the Product Owner if they are still able to produce potentially shippable product increments by altering the Definition of Done?

Answer
C, DExplanation

Question No: 12

MultipleChoice

Paul, a Product Owner of one of the Scrum Teams, has been attending the Daily Scrum. During the Daily Scrum, the Development Team members have been reporting their daily work to Paul so that he is aware of their Sprint progress and what each member is working on.

What is the best action for the Scrum Master to take?

Options

AAsk Paul to stop attending the Daily Scrum.

BCoach Paul and Development Team members on the purpose of the Scrum events and let them figure out what to do in this situation.

CAllow the Paul to participate in the Daily Scrum as he is responsible for the success of the product.

DFacilitate the Daily Scrums to avoid any conflicts between the Development Team members and Paul.

Answer
BExplanation

Because the Development Team is the ones doing the work, they are best suited to inspect and adapt the progress toward the Sprint Goal. At minimum, this is done every 24 hours through the Daily Scrum. It is the Scrum Master's responsibility to teach the Scrum Team the value and objective of each Scrum event in order for them to optimize the benefits of each event. Because the Daily Scrum is owned by the Development Team, it is up to them on how they should run it but the Scrum Master can provide guidance to ensure it adheres to the Scrum guidelines.

Question No: 13

MultipleChoice

Paul is a Product Owner for multiple products. Each product is allocated a dedicated Scrum Team and a set budget. Based on the average velocity of a previous product release, Paul had estimated a new product to take 9 Sprints to complete. The average velocity of the previous product release was 50 completed units of work per Sprint. Over the first 3 Sprints, the Development Team reported an average velocity of 40 completed units per Sprint, while not fully completing the required integration tests. The Development Team estimates that integration testing would require additional effort to make the increments shippable. The Development Team is unsure if the required velocity is achievable.

What is the most effective way to recover?

Options

AIn the next Sprints, the Development Team strives to make the selected work as close to 'done' as possible and at the minimum 90% completed. Any undone work is divided into new Product Backlog Items that will be deferred to the last Sprint in order to maintain stable velocity.

BThe Development Team informs Paul that the progress he has perceived to date is not correct. The Increment is not releasable. They give Paul their estimate of the effort it would take to get the previous work 'done', and suggest doing that work first before proceeding with new features. The team also re- estimates the effort to make the remaining Product Backlog items 'done', including all integration effort. In the end, it is Paul's call to continue the project or to cancel.

CThe Scrum Master will manage the Sprint Backlog and assign work to the Development Team members to ensure maximum utilization of each member. He/she will keep track of unused resources so that it does not impact the budget. Unused budget can be allocated for additional Sprints if needed.

DThe Scrum Master sets the open work aside to be performed in one or more release Sprints. They remind Paul to find funding for enough Release Sprints in which this remaining work can be done. Up to one release Sprint per three development Sprints may be required. It is Paul's role to inform users and stakeholders of the impact on the release date.

Answer
BExplanation

Scrum is founded on empirical process control and asserts that knowledge comes from experience and making decisions based on what is known. Scrum employs an iterative, incremental approach to optimize predictability and control risk. At the end of every Sprint, an increment of 'done' work must be available in order to inspect and adapt accordingly.

Question No: 14

MultipleChoice

An organization has just hired you as a new Scrum Master to help them transition their teams from their current traditional process to Scrum. The teams are currently structured to specialize in a single function. This is also known as component teams where a team would only address a single layer (i.e. design, frontend, backend, database, testing, etc.). You've introduced the concept of cross-functional teams where all the skills needed to produce business functionality, from end to end, are inside of a single team.

What should you keep in mind when transitioning from siloed teams to cross-functional teams? (Choose two.)

Options

AIt is easier to compare the performance between cross-functional teams in order to identify to which teams to assign tasks and which teams need additional coaching.

BNewly formed teams will need time to stabilize before reaching their peak performance. During the initial stages of forming, performance will suffer and productivity may be low, although even then delivery of business value is still likely to increase.

CWithout feature teams, you cannot do Scrum. Postpone Scrum adoption until the teams are reorganized in feature teams.

DPeople from the different layers and components will need time to become accustomed to working and delivering unified functionality together as one Scrum Team thus productivity may suffer.

Answer
B, DExplanation

Forming a team takes time, and members often go through recognizable stages as they change from being a collection of strangers to a united group with common goals. Bruce Tuckman's Forming, Storming, Norming, and Performing model describes these stages. When you understand it, you can help your new team become effective more quickly.

Question No: 15

MultipleChoice

A Scrum Master is not only a servant-leader to the Scrum Team and organization, it's also considered a management position.

Which three activities describe what a Scrum Master manages as reflected by the Scrum Guide? (Choose three.)

Options

AReporting on the performance of the Sprint.

BThe way Scrum is understood and enacted within the organization.

CManaging the capacity and utilization of each Development Team member.

DManaging the process in which Scrum is applied.

EManaging the Product Backlog items and work in the Sprint Backlog.

FRemoving organizational impediments that limits the team's progress and productivity.

Answer
B, D, FExplanation

The Scrum Master must understand the principles and values behind agility as well as the Scrum theory. He/ she also must act in ways that reflects the values of Scrum and creates an environment for others to also embrace those values. He/she is responsible for ensuring the team's process stays within the boundaries of the Scrum framework as well as helping and supporting the team with continuous improvement.

Question No: 16

MultipleChoice

Scrum has a role called ''Project Manager.''

Options

ATrue

BFalse

Answer
BExplanation

The Scrum Framework only recognizes three roles although others may be needed to help the team build the most valuable product possible.

Question No: 17

MultipleChoice

What should a Development Team do if they don't understand a functional requirement?

Options

ARequest a specialist to be added to the Development Team.

BMove the item to a future Sprint.

CComplete as much as possible and add the remaining work as a new Product Backlog item.

DWork with the Product Owner to determine what is possible and acceptable.

Answer
D

Question No: 18

MultipleChoice

Who must ensure that the work done for a Product Backlog item conforms to the Definition of ''Done?''

Options

AThe test team.

BThe Scrum Team.

CThe Scrum Master.

DThe Product Owner.

EThe Development Team.

Answer
EExplanation

The Development Team owns the Definition of ''Done'' and is accountable for the quality of the Product Backlog items.

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