Scaled Agile SSM Exam - Topic 3 Question 28 Discussion

Actual exam question for Scaled Agile's SSM exam

Question #: 28
Topic #: 3

[All SSM Questions]

What is one practice Scrum Masters/Team Coaches can use to facilitate conflict management?

AImplement a formal complaints system

BEncourage team members to resolve conflicts on their own

CEnforce working agreements

DEscalate conflicts to the Release Train Engineer

Show Suggested Answer

Suggested Answer: C

One practice Scrum Masters/Team Coaches can use to facilitate conflict management is to enforce working agreements. Working agreements are a set of guidelines that define how a team wants to work together, communicate, and collaborate. They are created by the team members themselves and reflect their shared values, norms, and expectations. Working agreements can help prevent or reduce conflicts by establishing clear boundaries, roles, and responsibilities, as well as by promoting respect, trust, and transparency among team members. Working agreements can also help resolve conflicts by providing a common reference point and a framework for constructive feedback and dialogue. Scrum Masters/Team Coaches can support the team in creating, reviewing, and updating their working agreements, as well as in holding each other accountable for following them. (Must be taken from SAFe 6 Scrum Master resources)

Scrum Master/Team Coach - Scaled Agile Framework

How does a Scrum Master manage conflict within a scrum team? - Agile Centre

Conflict Management as a Scrum Master | Agile Velocity

by Myra at Sep 18, 2024, 02:26 PM

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Paola

3 months ago

Formal complaints? That's just going to complicate things.

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Markus

3 months ago

Wait, escalating to the Release Train Engineer? That seems extreme!

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Lawrence

3 months ago

Enforcing working agreements (C) can really help too.

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Wilbert

4 months ago

Totally agree, option B is the way to go!

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Nan

4 months ago

I think encouraging self-resolution is key!

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Dell

4 months ago

I’m leaning towards the idea of escalating conflicts to the Release Train Engineer, but I wonder if that might undermine the team's ability to handle issues independently.

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Santos

4 months ago

I feel like implementing a formal complaints system might create more issues than it solves. It seems too rigid for a Scrum environment.

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Huey

5 months ago

I remember practicing a question about enforcing working agreements in our last session. It seems like a solid way to manage conflicts.

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Nydia

5 months ago

I think encouraging team members to resolve conflicts on their own is a good approach, but I'm not entirely sure if it's the best option.

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Herminia

5 months ago

Enforcing working agreements sounds like a solid strategy. The Scrum Master should ensure the team has clear guidelines for how to handle conflicts, and then reinforce those agreements when needed. I'll focus on that as a potential answer.

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Pearlene

5 months ago

Encouraging team members to resolve conflicts on their own is a good start, but I wonder if the Scrum Master should play a more active role in facilitating that process. I'll need to consider the other options as well.

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Mira

5 months ago

Hmm, I'm a bit unsure about this one. Implementing a formal complaints system seems a bit heavy-handed. I'll need to think through the Scrum values and principles to determine the most appropriate conflict management practice.

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Lajuana

5 months ago

This is a great question! I think the key here is to focus on the Scrum Master's role in facilitating conflict management. I'll review the options carefully and try to identify the best approach.

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Herminia

1 year ago

But what if the conflicts escalate and become detrimental to the team's progress?

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Mireya

1 year ago

Ooh, this is a tough one. I'm going to have to go with B though. Letting the team work it out builds their problem-solving skills. Plus, it's less paperwork for the Scrum Master!

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