Based on my understanding, the customer needs to upgrade when the current base release has only 12 months of mainstream maintenance left. That seems to be the key trigger point.
I'm a bit confused on this one. Is it related to the number of support packs released, or the time remaining on the current base release's maintenance?
I see your point, Freeman. However, upgrading when the base release falls out of mainstream maintenance ensures they are not running an unsupported version.
Tran
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