Understanding the user types and context? Sounds like you're really trying to get inside their heads. Maybe we should hand out some virtual reality headsets during the interviews, just to be sure.
Why questions are the way to go! Get to the root of the problem and you'll uncover those sneaky workarounds. It's like being a detective, but with more coffee.
Observing the environment, tools, and body language - that's where the real insights are! You can't just rely on what people say, you've got to see it in action.
Mary
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