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SAP Exam C_C4HCX_2405 Topic 4 Question 1 Discussion

Actual exam question for SAP's C_C4HCX_2405 exam
Question #: 1
Topic #: 4
[All C_C4HCX_2405 Questions]

What are some of the machine learning capabilities in SAP Service Cloud?Note: There are 2 correct Answers to this question.

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Suggested Answer: B, D

by Gianna at Jan 10, 2025, 03:36 PM

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Estrella
3 months ago
I'm just impressed they have machine learning capabilities at all. Didn't know SAP was that tech-savvy. *laughs*
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Ruby
2 months ago
D) Ticket categorization
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Kristin
2 months ago
A) Warranty determination
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Charlena
3 months ago
I believe customer identification and machine translation are also part of the machine learning capabilities in SAP Service Cloud. They help personalize customer interactions and support multilingual communication.
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Francine
3 months ago
B) Customer identification is crucial, but D) Ticket categorization is the real MVP here. Gotta love that automation!
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Gerald
3 months ago
C) Machine translation? Really? I thought SAP was all about enterprise solutions, not language skills.
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Stephane
2 months ago
B) Customer identification
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Stephaine
2 months ago
C) Machine translation? Yes, SAP Service Cloud also includes machine translation capabilities to help with multilingual customer support.
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Lynna
2 months ago
D) Ticket categorization
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Lon
2 months ago
A) Warranty determination
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Nan
3 months ago
I agree with Andra. Warranty determination and ticket categorization are important features for improving customer service efficiency.
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Vicente
3 months ago
A) Warranty determination and D) Ticket categorization, no doubt. Makes life so much easier.
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Carmela
3 months ago
Definitely D) Ticket categorization. I've seen it in action and it's super useful.
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Annmarie
2 months ago
C) Machine translation could be useful for global customer support.
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Arletta
2 months ago
I haven't seen it in action, but B) Customer identification sounds interesting.
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Marshall
2 months ago
I think A) Warranty determination is also a great machine learning capability.
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Mila
2 months ago
I agree, D) Ticket categorization is really helpful.
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Andree
3 months ago
Absolutely, it saves a lot of time and improves efficiency.
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Thaddeus
3 months ago
I agree, it really helps streamline the support process.
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Rosalind
3 months ago
Yes, D) Ticket categorization is a great feature in SAP Service Cloud.
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Andra
3 months ago
I think the machine learning capabilities in SAP Service Cloud include warranty determination and ticket categorization.
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