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SAP Exam C_C4H51_2405 Topic 4 Question 21 Discussion

Actual exam question for SAP's C_C4H51_2405 exam
Question #: 21
Topic #: 4
[All C_C4H51_2405 Questions]

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

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Suggested Answer: B, D

by Lucille at May 05, 2025, 02:58 AM

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Britt
7 days ago
B and D make the most sense to me. Gotta love that SAP Service Cloud automation!
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Anissa
9 days ago
Haha, imagine if the answer was C - 'Approval process for social media import run'. That would be overkill, who has time for that?
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Jesusita
11 days ago
I think both B) Social media channel configuration and D) Work distribution are crucial for automating ticket creation from Facebook posts.
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Susana
13 days ago
I agree, B and D are the way to go. Scoping and approval process don't seem relevant for this use case.
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Carey
6 days ago
User 2: Definitely, that's important. Work distribution is also key for assigning tickets to the right team.
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Devorah
10 days ago
User 1: I think we should focus on social media channel configuration.
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Lucy
16 days ago
I believe D) Work distribution is also important for assigning tickets to the right team.
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Tamra
1 months ago
Definitely B and D! Setting up the social media channel and work distribution are key for automating ticket creation from Facebook posts.
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Jina
9 days ago
Yes, work distribution is also important to ensure tickets are assigned to the right team.
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Jeff
11 days ago
I agree, setting up the social media channel is crucial for this automation.
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William
1 months ago
I agree with Alishia. Social media channel configuration is essential for this task.
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Alishia
1 months ago
I think B) Social media channel configuration can help with this.
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