Free Salesforce FSL-201 Exam Dumps - Page 4

Question No: 31

MultipleChoice

The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:

A customer has initiated a product exchange via a Case A customer service rep clicks on the 'Authorize Exchange Product' menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the 'Initiate Refund' menu item on the Case

Which two solutions will meet these business requirements?

Choose 2 answers

Options

ACase after insert Trigger that executes a callout.

BCase Workflow Rule that sends an Outbound Message.

CCase after insert Trigger that publishes a Platform Event.

DCustom Apex controller that publishes a Platform Event.

Question No: 32

MultipleChoice

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?

Options

ASet the Polygon Assignment Policy to the Highest Level.

BSet the Territory Assignment Policy to the Highest Level.

CSet the Territory Assignment Policy to the Lowest Level.

DSet the Polygon Assignment Policy to the Lowest Level.

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