Free Salesforce Field Service Consultant Exam Dumps

MultipleChoice

A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.

What type of event should be used to meet this requirement?

MultipleChoice

A company is planning on sending orders from Salesforce to a fulfillment system. The integration architect has been asked to plan for the integration.

Which two questions should the integration architect consider?

Choose 2 answers

A Can the fulfillment system create new addresses within the Order Create service?

MultipleChoice

The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:

A customer has initiated a product exchange via a Case A customer service rep clicks on the 'Authorize Exchange Product' menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the 'Initiate Refund' menu item on the Case

Which two solutions will meet these business requirements?

Choose 2 answers

MultipleChoice

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?