Free Salesforce Field Service Consultant Exam Dumps and Field Service Consultant Exam Questions

Question No: 21

MultipleChoice

Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.

Which two approaches should a Consultant recommend to accurately track these visits?

Choose ? answers

A, Create a new Work Order and Service Appointment.

Options

BReschedule the Work Order for the new date.

CReschedule the Service Appointment for the new date.

DCreate a new Service Appointment on the original Work Order.

Question No: 22

MultipleChoice

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to

return the unused circuit board to the warehouse?

Choose ? answers

A, Work Order

Options

BReturn Order
c. Product Transfer

DProduct Receipt

Question No: 23

MultipleChoice

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.

Which two configurations should the Consultant set up to meet this requirement?

Choose ? answers

Options

AAdd the Status Transitions to the Technicians' Profile.

BAdd new Status to the Service Appointment.

CAdd new status to Status Transitions.

DAdd new Status to the Case.

Question No: 24

MultipleChoice

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.

Which two filtering options should managers use to find the appropriate work orders?

Choose ? answers

A, The Preventative Maintenance Gantt and filter the list to show only desired work orders

Options

BThe Dispatcher Console Map and filter the list to show only desired service appointments

CThe Dispatcher Console Appointment list and filter the list to show only desired service appointments

DThe Dispatcher Work Order Polygon and filter the list to show only desired service appointments

Question No: 25

MultipleChoice

Northern Trail Outfitters wants to provide near real-time data in a 30-day welcome Journey.

Which data setup should thty use for decision splits?

Options

AJourney Data queried from main data extension

BContact Data using Synchronized Data Sources

CJourney Data using CRM Report Import Activity to Salesforce Data Extension

DContact Data Mapped through Salesforce Marketing Cloud Profile Attributes

Question No: 26

MultipleChoice

A new Marketing Cloud (MC) customer wants to now implement a Salts Cloud instance to go along with their MC Instance. The MC instance has been live for a year now, where the primary key for records has been the Email Address.

Which two options would prevent the customer from duplicating records?

Choose 2 answers

Options

AUpload CSV with Migrated Subscriber Keys to All Subscribers.

BGet existing records updated with new Keys sourced from Sales Cloud instance.

CPurge the current records and carry on with new keys sourced from Sales Cloud.

DContinue as normal, as Marketing Cloud contact Models will dedupe keys by Email Address.

Question No: 27

MultipleChoice

A B2B customer notlcts they have a largt numbtr of subscribers marked as 'Held'. During troubleshooting, they realize these were soft bounces from overwhelming the email servers of many of the small companies with which they do business.

What step(s) should the customer take to move those subscribers back to 'Active'?

Options

AExtract subscribers who have a status of 'Held', then Import subscribers as 'Active'.

BUse a SQL query to change all subscribers with a status of 'Held' to Active' In All Subscribers.

CSubscribers with a status of 'Held' should be re-enabled by contacting support.

DUse Contact Builder to mass update all 'Held' subscribers to 'Active' status.

Question No: 28

MultipleChoice

Northern Trail Outfitters wants to control what content is available to certain users and business units. They also want to control what is allowed to be edited and ensure those edited are reviewed prior to being changed.

What should be implemented to achieve these goals'

Options

AEdit the Content Permissions and Restrictions by Role setting for each user.

BIntegrate an outside CMS with all these permissions built In.

CBuild out an internal business governance and process to support this.

DSet up Approval Workflow and Share settings inside Marketing Cloud.

Question No: 29

MultipleChoice

Northern Trail Outfitters wants a simple segmentation strategy for Identifying subscribers for their emails.

What solution should they use?

Options

AList model and Groups in Single Send Journeys

BRelational data extensions with primary keys to match subscribers with their data

CAttribute group in Contact Builder for segmentation

DData Extension Entry Source In Journey Builder with a filter

Question No: 30

MultipleChoice

An Architect has received a request to prevent employees that leave the company from accessing data in Salesforce after they are deactivated in the company's HR system.

What should an Architect determine before recommending a solution?

Options

ADetermine inbound integration requirements, then identify frequency.

BDetermine data access prevention requirements, then identify frequency.

CDetermine data volume requirements, then identify the loading schedule.

DDetermine data access prevention requirements, then identify system constraints.