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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 8 Question 38 Discussion

A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.Which hierarchy of information should the representative go through to view that list?
C) All Cases > Case Detail > Contact Detail > Account Related List
A) All Contacts > Contact Detail > Account Detail > Case Related List
B) All Contacts > Contact Detail > Case Related List > Account Detail
D) All Accounts > Account Detail > Contact Detail > Case Related List

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 8 Question 38 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform User Experience Designer (Plat-UX-101) exam
Question #: 38
Topic #: 8
[All Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions]

A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.

Which hierarchy of information should the representative go through to view that list?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Adelina at Mar 24, 2023, 07:01 AM

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Adolph
7 months ago
C is confusing, why would you start with All Cases?
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Graciela
7 months ago
D is definitely the way to go for a clear view of cases.
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Dean
7 months ago
Wait, why is Account Detail even in the mix? Seems unnecessary.
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Lettie
8 months ago
I disagree, B seems more straightforward to me.
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Maybelle
8 months ago
I think option A makes the most sense for accessing customer cases.
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Rosalind
8 months ago
I vaguely recall that the case details should be accessed through the contact first, which makes me think option C is a possibility, but I need to double-check that.
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Kenneth
8 months ago
I’m a bit confused about the hierarchy. I thought the cases were always linked to accounts first, which makes me lean towards option D, but I could be wrong.
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Frederica
8 months ago
I feel like I saw a similar question in our practice tests. I think it was about navigating through contacts, so maybe option B could be right?
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Ammie
8 months ago
I remember we discussed how important it is for service reps to access customer history quickly. I think it might be option A, but I'm not entirely sure.
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Elouise
8 months ago
This seems like a straightforward question about NAC design. I think the key is identifying the component that would allow the corporate network to enforce the security policy requirement around AV definitions.
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Iluminada
8 months ago
Hmm, I'm not totally sure about the latest Word features and compatibility requirements. I'll need to double-check that to make sure I get it right.
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Denny
8 months ago
Okay, I've got this. When assessing a solution, we're looking to determine how well it meets the stakeholder requirements in terms of accuracy, cost, value, and quality. I'll make sure to consider all those factors in my analysis.
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Vanna
8 months ago
This one seems pretty straightforward. I'm pretty sure the answer is B - Prototyping.
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Ilda
8 months ago
This is a good question that tests our knowledge of wet H2S damage and inspection practices. I'm confident that the answer is option E, as weld seams and nozzles are the critical areas that need to be inspected for this type of damage.
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