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Salesforce Certified User Experience Designer Exam
- Topic 1: Describe key design principles and tools that define an accessible and engaging experience/ Given a scenario, describe how Salesforce can add value to user experiences
- Topic 2: Given a scenario, describe declarative features that improve user efficiency over a series of steps/ Describe key Salesforce UX personas and which processes they normally do
- Topic 3: Given a scenario, utilize SLDS to create new and customized component functionality/ Given a scenario, identify which UX method should be used to define a user experience
- Topic 4: Demonstrate how to gather requirements and plan strategy given current user experiences/ Describe the impact of corporate branding and styling
- Topic 5: Determine how to incorporate human-centered design into a customer solution/ Describe testing techniques needed for optimal user experiences
- Topic 6: Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience/ Determine which research methodology and tools should be used to design a solution
- Topic 7: Determine which global Salesforce configuration to use for optimized user flow/ Determine options for users to access onboarding, support, and learning
- Topic 8: Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences/ Describe how core Salesforce objects function
Free Salesforce Salesforce Certified User Experience Designer Exam Actual Questions
The questions for Salesforce Certified User Experience Designer were last updated On May. 13, 2023
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?
A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle.
Which two elements could be used in the Path's Guidance for Success sections?
The two elements that can be used in the Path's Guidance for Success section are Images and Links and Rich Text. Images and Links can be used to provide visual elements to the Guidance for Success section, while Rich Text can be used to provide text-based explanations and instructions. In addition, a Progress Indicator can be used to show the user's progress through the Path.
Images and Links can be used to provide visual elements to the Guidance for Success section. For example, if the user needs to read an article, a link to the article can be included, as well as an image of the article cover. Similarly, if the user needs to view a video, a link to the video and an image of the video can be included.
Rich Text can be used to provide text-based explanations and instructions. This can include explanations of what the user should be doing at each stage of the Path, as well as any other helpful information.
Finally, a Progress Indicator can be used to show the user's progress through the Path. This can help the user understand where they are in the Path and how far they have left to go.
A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
The correct answer is B. When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide [1] and their Accessibility Best Practices [2].
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?
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