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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam Questions
- Topic 1: Discovery: In this topic, UX designers explore research methodologies and tools essential for designing solutions tailored to specific business requirements. The topic emphasizes gathering and planning strategies based on current user experiences. It highlights key Salesforce UX personas, their typical processes, and the value Salesforce can bring to enhancing user experiences.
- Topic 2: UX Fundamentals: This topic equips UX designers to identify the appropriate UX methods for defining optimal user experiences. It explains the influence of corporate branding and styling on user interfaces and highlights key design principles and tools to ensure accessibility and engagement. Additionally, the fundamentals of mobile UX design are covered.
- Topic 3: Human-Centered Design: Here, UX designers learn to integrate human-centered design principles into customer solutions, emphasizing empathy and user-centric strategies. The topic underscores the importance of inclusive design practices, ensuring solutions cater to diverse user needs and promote equity in digital experiences.
- Topic 4: Declarative Design: This topic provides UX designers with insights into core Salesforce objects and their impact on user experiences. It covers declarative features to enhance information architecture, optimize user flow, and improve efficiency in multi-step processes. Additionally, it includes guidance on global configurations, onboarding, support options, and applying branding to Salesforce solutions.
- Topic 5: Testing: In this topic, UX designers delve into methods for validating and testing designs with end users. The segment discusses optimal testing techniques to refine user experiences and managing design changes effectively. It ensures UX designers are prepared to implement user feedback for continual improvement in their solutions.
- Topic 6: Salesforce Lightning Design System (SLDS): This topic introduces UX designers to SLDS and its purpose in creating consistent designs within the Lightning Experience. It explores leveraging out-of-the-box configurations and customizing components to align with SLDS principles. Designers gain the knowledge to maintain cohesion and functionality across customized Salesforce environments.
Free Salesforce Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam Actual Questions
Note: Premium Questions for Salesforce Certified Platform User Experience Designer (Plat-UX-101) were last updated On Sep. 04, 2026 (see below)
Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu.
Which activity should the designer use while card sorting?
Card sorting is a UX research method used to discover how people understand and categorize information. In a card sort, participants group ideas or information written on cards into different categories in a way that makes sense to them. The designer can use virtual cards, pieces of paper, or an online card sorting tool. Card sorting can help the designer to:
Assess the information architecture (IA) of a website or homepage
Learn how people understand different concepts or ideas, and how they feel about them
Understand where users expect certain content to be found
Get inspiration for labeling and grouping content or ideas
In this case, the designer wants to understand the structure and layout of the navigation menu for the Experience Cloud site. The designer can use card sorting to learn how users would group and label the pages or features of the site, and what categories or subcategories they would expect to see in the navigation menu. This can help the designer to create a user-friendly and intuitive IA that matches the users' mental models and expectations.
To conduct a card sorting activity, the designer should:
Define the goal and scope of the card sort
Choose the type of card sort (open, closed, or hybrid)
Choose the format of the card sort (moderated or unmoderated)
Select the cards and categories to use
Recruit and screen the participants
Run the card sort sessions
Analyze and interpret the results
Apply the findings to the design
The correct answer is B, have users sort the cards based on similar categories or groups. This is the main task of a card sorting activity, where users are asked to group the cards (representing the pages or features of the site) into categories or groups that make sense to them. The designer can then analyze the results to see how users organize and label the information, and use that to inform the design of the navigation menu.
Which two UX design principles are key to creating excellent mobile user experiences?
Choose 2 answers
The two UX design principles that are key to creating excellent mobile user experiences are:
Consistency across device experiences. This means that the design of a mobile app or website should match the design of the desktop version, as well as other platforms and devices. Consistency helps users to recognize and trust the brand, as well as to navigate and use the product more easily.Consistency also reduces the cognitive load and confusion for users who switch between different devices12
Prioritization of content and UI elements on the screen. This means that the design of a mobile app or website should focus on the most important and relevant information and actions for the user, and eliminate or minimize the unnecessary or secondary ones. Prioritization helps users to achieve their goals faster and more efficiently, as well as to avoid distractions and clutter.Prioritization also improves the readability and usability of the product on smaller screens34
https://uxcam.com/blog/mobile-ux/ https://uxplanet.org/mobile-ux-design-key-principles-dee1a632f9e6
Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience.
What should be recommended?
An Enablement Site is a custom-branded site that allows users to access learning content, such as modules, trails, and trailmixes, from Trailhead. It also allows admins to create and assign custom modules that are specific to their organization's needs and goals. An Enablement Site can be used to gamify the learning experience by adding badges, points, and leaderboards. An Enablement Site can also provide analytics and reports on the learners' progress and performance. Therefore, an Enablement Site is the best option for Cloud Kicks to create a gamified learning content for its internal users and leadership, as well as a custom product training.Reference:
[Trailhead: Enablement Site Basics]
[Trailhead: Create Custom Modules for Your Enablement Site]
[Trailhead: Gamify Your Enablement Site]
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?
The best way to apply branding to a Salesforce org using Lightning Experience is to create a custom theme in Themes and Branding. Themes and Branding is a feature that allows the administrator to customize the look and feel of Salesforce to match the branding of the organization. The administrator can add logos, default images, and colors to the theme. The administrator can also choose one of the built-in Salesforce themes, or create their own custom themes with just a few clicks. To create a custom theme, from Setup, enter Themes and Branding in the Quick Find box, then select Themes and Branding. Click New Theme and upload the logo, brand colors, and images that follow the company design guidelines.The administrator can also preview and activate the theme for the entire org1.Reference:[Brand Your Org in Lightning Experience] (https://help.salesforce.com/s/articleView?id=sf.brand_your_org_in_lightning_experience.htm&language=en_US&type=5)
A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a
Specific set of users in the flow of their work.
Which approach should be used?
In-app feedback is a method of collecting user feedback within the context of the product or service, without interrupting the user's workflow. It allows the UX designer to gather insights from a specific set of users at scale and measure their satisfaction, preferences, and pain points. In-app feedback can be implemented using various techniques, such as ratings, reviews, comments, suggestions, polls, or pop-ups .Reference:
: User Experience Designer Certification Prep: Module 3: Conduct User Research
: User Experience Designer Certification Prep: Module 4: Analyze User Research Data
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