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Salesforce Exam User Experience Designer Topic 3 Question 64 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 64
Topic #: 3
[All User Experience Designer Questions]

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.

The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.

Which console navigation feature would NOT be relevant to the designer recommendation?

Show Suggested Answer Hide Answer
Suggested Answer: A

To optimize the relationship between two objects in Salesforce, such as Container and Container Bids, where there is a need for a tight relationship and cascading delete functionality, a Master-Detail relationship is most suitable. This type of relationship has the following characteristics:

Cascading Delete: When a record in the master (or parent) object is deleted, all related detail (or child) records are automatically deleted. This ensures data integrity and aligns with the requirement that Container Bids should be deleted when their associated Container is deleted.

Tight Coupling: A Master-Detail relationship creates a strong linkage between the two objects, where the detail (child) record's existence is dependent on the master (parent) record. This is appropriate for scenarios where the child record should not exist without its parent.

Options B (Hierarchical Lookup) and C (Many-to-one Lookup) do not provide the same level of dependency and cascading delete functionality inherent in a Master-Detail relationship.

Reference: Salesforce's official documentation provides extensive information on different types of relationships between objects, including Master-Detail relationships. The Salesforce Developer Documentation is a valuable resource for understanding how to set up and use these relationships to ensure data integrity and optimize application design.


Contribute your Thoughts:

Miles
28 days ago
Option D - 'Service representatives with lower resolution monitors will have a better user experience.' Really? That's like saying 'The best way to eat spaghetti is with your feet.'
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Shawnta
1 months ago
Option D is probably the least relevant feature for these service reps. I'd go with Option C - having the record details and the list of records on the same screen would be super helpful.
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Rosendo
2 days ago
Yeah, it would definitely make it easier for service reps to quickly access the information they need.
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Dwight
10 days ago
I agree, having the record details and list of records on the same screen would be really useful.
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Meghann
1 months ago
Option D is an interesting one, but I don't think it's the right answer here. Shouldn't the console be designed for optimal performance across different devices?
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Rosendo
16 hours ago
A: I think option D is not relevant because the console should be user-friendly on all devices.
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Enola
2 months ago
I'm leaning towards Option B. Having multiple subtabs under a single record could really help the reps manage their cases more efficiently.
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Paulene
16 days ago
True, but having more than one detail item open at a time could also be beneficial for multitasking.
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Valentin
22 days ago
But wouldn't it be more efficient if service representatives with lower resolution monitors had a better user experience?
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Pearlie
23 days ago
I agree, having multiple subtabs under a single record would definitely help with organization.
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Leslie
2 months ago
Option D sounds a bit off. Why would a lower resolution monitor provide a better experience for the service reps? Seems like a stretch.
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Corazon
2 months ago
I see your point. Option D is more about hardware compatibility, while the other options are directly related to console navigation.
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Brendan
2 months ago
I agree with Carman. Option D is about monitor resolution, not console navigation.
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Carman
3 months ago
I think option D would not be relevant because it doesn't affect the console navigation feature.
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