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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 2 Question 63 Discussion

Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.Which two Salesforce feature should be suggested to improve the end-user experience?Choose 2 answers
B) Add the object's related list to the Home page.
A) Favorite the often-used object.
C) Personalize the navigation bar.
D) Create a custom component on a Dashboard.

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 2 Question 63 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform User Experience Designer (Plat-UX-101) exam
Question #: 63
Topic #: 2
[All Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions]

Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.

Which two Salesforce feature should be suggested to improve the end-user experience?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B

An Empathy Map is a tool used in UX design to synthesize and articulate what a design team knows about a user group. It helps in creating a shared understanding of user needs within an organization. The key features of an Empathy Map include:

User Insights: It captures what users say, think, do, and feel, providing a holistic view of their experiences and perspectives. This helps in understanding users at a deeper level.

Shared Understanding: By visualizing user attitudes and behaviors, an Empathy Map facilitates a common understanding among team members and stakeholders, ensuring that design decisions are aligned with user needs.

An Executive Summary (option A) provides a high-level overview of project objectives and outcomes but does not delve into user-centric insights. Prioritizing a Backlog (option C) is more about organizing and prioritizing tasks and features rather than synthesizing user research findings.

Reference: For guidelines on creating and using Empathy Maps, UX design resources such as the Nielsen Norman Group and the Interaction Design Foundation offer articles and guides on this and other UX research synthesis tools. These resources explain how to effectively use Empathy Maps to gain insights into user needs and foster empathy within design teams.


by Valentine at Jul 07, 2024, 07:25 AM

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Gwenn
8 months ago
Really? I didn’t know you could personalize the navigation bar like that!
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Keshia
8 months ago
Favoriting the object is a quick fix, but not a long-term solution.
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Eric
8 months ago
Wait, why not just create a new app? Seems unfair to the small group.
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Jarod
9 months ago
Adding the related list to the Home page sounds useful too!
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Mattie
9 months ago
I think personalizing the navigation bar is a solid move.
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Rutha
9 months ago
I feel like creating a custom component on a Dashboard might be overkill for just a small group, but I guess it could work if they need specific data.
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Rebeca
9 months ago
I practiced a similar question where favoriting objects was mentioned, so I think that could be a valid option too.
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Kimberely
9 months ago
I'm not entirely sure, but I remember something about personalizing the navigation bar being a good way to improve user experience.
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Val
9 months ago
I think adding the object's related list to the Home page could really help since it would make access easier for the users.
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Judy
9 months ago
I'm a little confused by this one. The wording is a bit tricky, and I'm not sure if there's a "best" answer or if multiple options could work. I'll have to carefully consider the pros and cons of each choice.
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Pearly
9 months ago
Favoriting the object and adding the related list to the Home page - those seem like the two best options here. The question is pretty clear about the administrator's constraints, so those features make the most sense.
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Chauncey
9 months ago
Okay, I've got it! Favoriting the often-used object and personalizing the navigation bar would be great ways to make it easier for this small group to access the object they need. Simple but effective solutions.
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Deandrea
9 months ago
I'm a bit unsure about this one. The question mentions the administrator is not considering creating a new app, so that rules out some options. I'll have to think carefully about the best Salesforce features to suggest.
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Alfred
10 months ago
Hmm, this seems like a straightforward question. I think the key is to focus on improving the end-user experience for this small group of users.
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Lai
10 months ago
This looks like a pretty straightforward question about the structure of folic acid. I'm pretty confident I can figure this out.
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Lina
10 months ago
Hmm, I'm not entirely sure about this one. I'll need to think it through and make sure I understand the different interface components before answering.
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Mirta
10 months ago
I'm a bit confused here. Wouldn't lower interest rates actually make people spend less, since they can earn more on their savings? I'm not sure about this one.
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Cary
1 year ago
A and C, hands down. Favoriting the object is a no-brainer, and personalizing the nav bar is like giving them their own little VIP section. It's like the sales team gets their own private jet, but it's just a golf cart. Works for me!
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Larue
1 year ago
I agree, it will make navigating through Salesforce much more efficient.
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Ailene
1 year ago
That sounds like a great idea! It will definitely make our work easier.
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Nan
1 year ago
C) Personalize the navigation bar.
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Dorothea
1 year ago
A) Favorite the often-used object.
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Carrol
1 year ago
I'd suggest A and C. Favoriting the object is a quick win, and personalizing the navigation bar will give them easy access without any major changes. Simple solutions are often the best!
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Elenor
1 year ago
I think adding the related list to the Home page could also be helpful for quick access.
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Lavelle
1 year ago
D) Create a custom component on a Dashboard.
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Adell
1 year ago
B) Add the object's related list to the Home page.
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Lemuel
1 year ago
That sounds like a good idea. It will make it easier for the team to access the object they need.
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Oneida
1 year ago
C) Personalize the navigation bar.
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Marlon
1 year ago
A) Favorite the often-used object.
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Nenita
1 year ago
Hmm, I'd go with B and D. Adding the related list to the Home page is super practical, and a custom Dashboard component could be like a mini-app just for them. As long as it's not too flashy, it could work!
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Audrie
1 year ago
D) Create a custom component on a Dashboard.
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Ronny
1 year ago
B) Add the object's related list to the Home page.
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Deja
1 year ago
A and D, for sure. Favoriting the object is a no-brainer, and a custom component on the Dashboard could be a creative way to make it stand out. Gotta think outside the box, you know?
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Kindra
1 year ago
I agree, adding it to the Home page would be helpful too. It's all about making things more user-friendly.
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Nu
1 year ago
C) Personalize the navigation bar.
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Hillary
1 year ago
B) Add the object's related list to the Home page.
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Cyndy
1 year ago
That sounds like a good idea. It would definitely make it easier for us to access the object.
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Amie
1 year ago
D) Create a custom component on a Dashboard.
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Mose
1 year ago
A) Favorite the often-used object.
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Antonio
1 year ago
Definitely A and C. Favoriting the object and personalizing the navigation will streamline their workflow. Why make things complicated when you can just optimize what they already use?
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Hershel
1 year ago
I think adding the related list to the Home page could also be helpful for quick access.
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Kayleigh
1 year ago
D) Create a custom component on a Dashboard.
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Sarah
1 year ago
B) Add the object's related list to the Home page.
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Cecily
1 year ago
That sounds like a good idea. It will definitely make things easier for the team.
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Pamella
1 year ago
C) Personalize the navigation bar.
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Olene
1 year ago
A) Favorite the often-used object.
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Dorethea
1 year ago
I'd go with B and C. Adding the object's related list to the Home page and customizing the navigation bar will give them quick access without having to create a whole new app. Efficient and simple!
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Veronique
1 year ago
C) Personalize the navigation bar.
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Sabine
1 year ago
B) Add the object's related list to the Home page.
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Erasmo
1 year ago
Personalizing the navigation bar could be a good option too, to make it easier for the small group to access the object.
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Mose
1 year ago
A and C seem like the way to go. Favoriting the object and personalizing the navigation bar should make it much easier for the sales team to access what they need.
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Mari
1 year ago
B) Add the object's related list to the Home page.
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Gerald
1 year ago
That sounds like a good plan. It will definitely improve the user experience.
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Rex
1 year ago
C) Personalize the navigation bar.
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Mitsue
1 year ago
A) Favorite the often-used object.
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Eric
1 year ago
I agree with Johnathon, adding the object's related list to the Home page would also help.
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Johnathon
1 year ago
I think we should favorite the often-used object.
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