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Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
Suggested Answer: B, D
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34 comments · newest first
SA
Sabina
12 months ago
Surprised Visualforce App isn't on the list!
JE
Jessenia
12 months ago
Chatter polls could be fun, but are they really effective?
CA
Carlene
12 months ago
Custom Permission Sets? Not sure how that helps with adoption.
LA
Launa
1 year ago
I think Salesforce Surveys are a must for feedback.
RE
Reena
1 year ago
Definitely need the User Engagement Dashboard!
JA
Jamie
1 year ago
Chatter polls could be useful for quick feedback, but I wonder if they provide enough depth for measuring overall adoption. I feel like we need more robust tools for this.
CA
Camellia
1 year ago
Salesforce Surveys for user Satisfaction sounds like a solid choice too. We practiced a similar question about gathering feedback, and surveys seemed to be a key method for that.
LY
Lynelle
1 year ago
I'm a bit unsure about the Custom Permission Sets. I remember we discussed them in class, but I don't see how they directly relate to measuring process adoption.
ME
Melodie
1 year ago
I think the User Engagement Dashboard and Report is definitely one of the tools we should use to track adoption. It seems like a straightforward way to measure how often the new process is being utilized.
MI
Milly
1 year ago
Okay, let me think this through step-by-step. I'll need to create a new tax group and tax code for the use tax, and then configure the ledger posting for the use tax payable account.
RO
Roxane
1 year ago
Hmm, the diagram shows an MPLS network with two routers, R2 and R3. I think I need to understand the label switching operations for each router to answer this.
YA
Yaeko
1 year ago
The question mentions iOS, so I'm guessing the answer is probably related to a common iOS timestamp format. I'll try to eliminate the options that don't seem relevant.
JE
Jesusita
1 year ago
Okay, I've got this. Salaries are considered an operating expense, so they would be included under the "expenses" section of the income statement. That's gotta be the right answer.
XE
Xenia
1 year ago
Wait, wait, wait... you're telling me I can't use a magic 8-ball to track process adoption? I'm pretty sure that's the most accurate method out there!
VO
Vonda
1 year ago
E) Chatter polls
DO
Dolores
1 year ago
C) Salesforce Surveys for user Satisfaction
HY
Hyman
1 year ago
A) User Engagement Dashboard and Report
ST
Stefany
1 year ago
Oh man, the user engagement dashboard and Chatter polls are like peanut butter and jelly. They just go together so well! Throw in some Salesforce surveys for good measure, and you're golden.
ST
Steffanie
1 year ago
I'm a bit puzzled by the custom permission sets. Isn't that more for controlling user access than measuring adoption? I'd stick with the user engagement dashboard, surveys, and Chatter polls.
XO
Xochitl
1 year ago
Let's focus on those three tools for tracking and measuring the new process.
LI
Lillian
1 year ago
User engagement dashboard, surveys, and Chatter polls are better for measuring adoption.
MI
Minna
1 year ago
I agree, custom permission sets seem more for access control.
BI
Billye
1 year ago
Hmm, I'm not sure about that Visualforce App option. Isn't that a bit old-school these days? I'd go with the dashboard, surveys, and Chatter polls - much more modern approach.
KI
King
1 year ago
Yeah, I think using Salesforce Surveys for user Satisfaction and Chatter polls would give us better insights.
LO
Lorean
1 year ago
I think User Engagement Dashboard and Report would be really helpful.
HE
Helaine
1 year ago
I agree, Visualforce App does seem a bit outdated.
AG
Agustin
2 years ago
A, C, and E for sure! That's the perfect combo to track process adoption and user satisfaction. Chatter polls for the win!
EL
Elvera
1 year ago
Custom Permission Sets can also help ensure that the right people have access to the new process.
JO
Joseph
1 year ago
User Engagement Dashboard and Report can provide valuable insights into how the process is being used.
DE
Devorah
1 year ago
Chatter polls are definitely a great way to gather feedback from the team.
LE
Leontine
1 year ago
I agree, A, C, and E are essential for tracking adoption and satisfaction.
KR
Kristine
2 years ago
I'm not sure about D. It might not be as effective as the other options.
JO
Jolene
2 years ago
I agree with Angelica. Those tools can help track user engagement and satisfaction.
AN
Angelica
2 years ago
I think A, C, and E are the best options.