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Salesforce Exam User Experience Designer Topic 1 Question 36 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 36
Topic #: 1
[All User Experience Designer Questions]

Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

Which three Salesforce tools should be used to track and measure the adoption of the new process?

Choose 3 answers

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Suggested Answer: B, D

by Deandrea at Feb 05, 2023, 05:03 AM

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Xenia
24 days ago
Wait, wait, wait... you're telling me I can't use a magic 8-ball to track process adoption? I'm pretty sure that's the most accurate method out there!
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Hyman
8 days ago
A) User Engagement Dashboard and Report
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Stefany
1 months ago
Oh man, the user engagement dashboard and Chatter polls are like peanut butter and jelly. They just go together so well! Throw in some Salesforce surveys for good measure, and you're golden.
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Steffanie
1 months ago
I'm a bit puzzled by the custom permission sets. Isn't that more for controlling user access than measuring adoption? I'd stick with the user engagement dashboard, surveys, and Chatter polls.
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Billye
1 months ago
Hmm, I'm not sure about that Visualforce App option. Isn't that a bit old-school these days? I'd go with the dashboard, surveys, and Chatter polls - much more modern approach.
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King
14 days ago
Yeah, I think using Salesforce Surveys for user Satisfaction and Chatter polls would give us better insights.
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Lorean
18 days ago
I think User Engagement Dashboard and Report would be really helpful.
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Helaine
1 months ago
I agree, Visualforce App does seem a bit outdated.
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Agustin
2 months ago
A, C, and E for sure! That's the perfect combo to track process adoption and user satisfaction. Chatter polls for the win!
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Elvera
1 months ago
Custom Permission Sets can also help ensure that the right people have access to the new process.
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Joseph
1 months ago
User Engagement Dashboard and Report can provide valuable insights into how the process is being used.
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Devorah
1 months ago
Chatter polls are definitely a great way to gather feedback from the team.
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Leontine
2 months ago
I agree, A, C, and E are essential for tracking adoption and satisfaction.
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Kristine
2 months ago
I'm not sure about D. It might not be as effective as the other options.
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Jolene
2 months ago
I agree with Angelica. Those tools can help track user engagement and satisfaction.
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Angelica
2 months ago
I think A, C, and E are the best options.
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