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Salesforce Certified Platform Sharing and Visibility Architect (Plat-Arch-205) Exam - Topic 1 Question 78 Discussion

Universal Containers (UC) is a fast-growing company that sells containers globally. It has thousands of dealerships throughout the world where local dealers service containers. UC implemented a new Partner Community for its dealers. Each dealership has a dealer manager who manages the service agents. The communitysharing model is private.What is the optimal option to give dealer managers visibility to customer cases only raised by their service agents?
C) Create a sharing group to share cases created by service agents with their dealer manager.
A) Use the Role Hierarchy so that the cases raised by service agents will be visible to their relevant dealer managers.
B) Create a sharing rule to share cases created by service agents with their dealer manager.

Salesforce Certified Platform Sharing and Visibility Architect (Plat-Arch-205) Exam - Topic 1 Question 78 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform Sharing and Visibility Architect (Plat-Arch-205) exam
Question #: 78
Topic #: 1
[All Salesforce Certified Platform Sharing and Visibility Architect (Plat-Arch-205) Questions]

Universal Containers (UC) is a fast-growing company that sells containers globally. It has thousands of dealerships throughout the world where local dealers service containers. UC implemented a new Partner Community for its dealers. Each dealership has a dealer manager who manages the service agents. The communitysharing model is private.

What is the optimal option to give dealer managers visibility to customer cases only raised by their service agents?

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Suggested Answer: C

by Cherrie at Jul 02, 2026, 04:19 PM

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Annamaria
5 days ago
Role Hierarchy keeps it simple and organized!
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Brock
10 days ago
C) Sharing group? That sounds complicated for this scenario.
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Rosalind
15 days ago
Surprised there's no option for direct case assignment!
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Rory
20 days ago
I disagree, B) sharing rule seems more flexible.
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Mitsue
25 days ago
A) Role Hierarchy is the way to go!
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Antione
1 month ago
Not sure about this... why not just use the Role Hierarchy?
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Jaclyn
1 month ago
Wait, can dealer managers really only see their own agents' cases?
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Amber
1 month ago
C) sharing group? Seems a bit complicated for this.
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Erasmo
2 months ago
I think B) sharing rule makes more sense.
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Kimberely
2 months ago
A) Role Hierarchy is the way to go!
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Kiley
2 months ago
I lean towards option B because it seems more straightforward for sharing specific cases. I just hope I remember the details about how sharing rules are set up!
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Jackie
2 months ago
I’m a bit confused about the difference between sharing rules and sharing groups. I feel like option C could work too, but I need to double-check how they function in this context.
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Margart
2 months ago
I remember practicing a similar question where sharing rules were emphasized. So, option B sounds like a good approach to ensure dealer managers see only their agents' cases.
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Ceola
2 months ago
I think option A might be the right choice since the role hierarchy typically allows visibility based on the structure. But I'm not entirely sure how it works with private sharing models.
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