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Salesforce Certified Slack Administrator (Slack-Admn-201) Exam - Topic 4 Question 1 Discussion

You're an admin in your organization's external workspace, which is used primarily for Slack Connect conversations. Recently, you received several complaints about inappropriate messages posted by a user at another organization. The user has posting permission only, and their messages are in clear violation of your Codes of Conduct.Which step should you take to eliminate inappropriate messages from this user moving forward?
C) Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
A) Disconnect all shared connection points with the offensive user's organization using the Connections menu.
B) Remove the user from all of their channels in bulk using the External People menu.
D) Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.

Salesforce Certified Slack Administrator (Slack-Admn-201) Exam - Topic 4 Question 1 Discussion

Actual exam question for Salesforce's Salesforce Certified Slack Administrator (Slack-Admn-201) exam
Question #: 1
Topic #: 4
[All Salesforce Certified Slack Administrator (Slack-Admn-201) Questions]

You're an admin in your organization's external workspace, which is used primarily for Slack Connect conversations. Recently, you received several complaints about inappropriate messages posted by a user at another organization. The user has posting permission only, and their messages are in clear violation of your Codes of Conduct.

Which step should you take to eliminate inappropriate messages from this user moving forward?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Carol at Jan 22, 2025, 11:21 AM

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Mauricio
6 months ago
Not sure if just removing them will solve the problem long-term.
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Matt
6 months ago
Wow, I didn't know you could disconnect entire organizations like that!
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Donette
7 months ago
Isn't muting them just a temporary fix?
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Leila
7 months ago
Totally agree, removing the user is necessary!
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Catarina
7 months ago
I think option B is the best way to handle this.
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Dylan
7 months ago
I don't think encouraging users to leave the conversations is a good solution. That just shifts the problem instead of addressing it directly.
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Desire
8 months ago
I feel like muting the user could help, but it doesn't really solve the problem long-term, right? We need to stop them from posting altogether.
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Dorsey
8 months ago
I think removing the user from channels might be the most effective option, but I can't recall if that would also prevent them from posting again.
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Shelton
8 months ago
I remember we discussed the importance of taking immediate action against inappropriate behavior, but I'm not sure if disconnecting all connections is the best first step.
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Cordelia
8 months ago
I'm a little confused by this question. There are a few options presented, and I'm not sure which one is the most appropriate. I'll need to review the details of each choice and think about the potential consequences before deciding.
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Adria
8 months ago
Okay, I've got this. The best approach here is to remove the user from the channels they're posting in. That way, we can address the issue directly without impacting the entire connection or relying on other users to take action. I'm confident this is the right answer.
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Roxanne
8 months ago
Hmm, I'm not sure about this one. Disconnecting the entire organization seems a bit extreme, and I'm not sure if muting the user or having others leave the conversations would be effective long-term solutions. I'll need to think this through carefully.
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Catrice
8 months ago
This seems like a straightforward question about managing inappropriate user behavior in a shared workspace. I think the key is to find the most efficient way to eliminate the messages without disrupting the entire connection.
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Alpha
1 year ago
Yo, this question is a piece of cake. C is the way to go, no doubt. Muting that clown is the quickest path to peace and quiet.
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Brandon
1 year ago
Yeah, muting them in each channel will definitely help maintain a positive workspace environment.
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Lauryn
1 year ago
I agree, muting the user is the best solution to stop the inappropriate messages.
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Anglea
1 year ago
Yeah, I think disconnecting would prevent them from causing further issues.
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Fidelia
1 year ago
Haha, I bet the offensive user is just trying to get a rise out of everyone. Muting them is like hitting the 'ignore' button - problem solved!
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Lavera
1 year ago
That's a good point, maybe disconnecting shared connection points would be more effective.
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Dino
1 year ago
But what if they just create a new account and continue?
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Nobuko
1 year ago
I agree with Caitlin. Muting the user is the best solution here. Disconnecting the whole organization or removing the user from all channels seems a bit too extreme.
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Caitlin
1 year ago
Clearly, the correct answer is C. Muting the user in each channel is the easiest and most efficient way to stop the inappropriate messages without disrupting the entire connection.
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Alita
1 year ago
C) Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
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Nan
1 year ago
A) Disconnect all shared connection points with the offensive user's organization using the Connections menu.
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Anglea
1 year ago
I agree with Lavera, muting seems like the best option.
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Lavera
1 year ago
I think we should mute the offensive user in each channel.
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