Salesforce Certified Slack Administrator (Slack-Admn-201) Exam - Topic 4 Question 1 Discussion

Actual exam question for Salesforce's Salesforce Certified Slack Administrator (Slack-Admn-201) exam

Question #: 1
Topic #: 4

[All Salesforce Certified Slack Administrator (Slack-Admn-201) Questions]

You're an admin in your organization's external workspace, which is used primarily for Slack Connect conversations. Recently, you received several complaints about inappropriate messages posted by a user at another organization. The user has posting permission only, and their messages are in clear violation of your Codes of Conduct.

Which step should you take to eliminate inappropriate messages from this user moving forward?

ADisconnect all shared connection points with the offensive user's organization using the Connections menu.

BRemove the user from all of their channels in bulk using the External People menu.

CMute the offensive user in each of the channels where they have membership using the channel Settings menu.

DEncourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.

Show Suggested Answer

Suggested Answer: C

by Carol at Jan 22, 2025, 11:21 AM

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Mauricio

3 months ago

Not sure if just removing them will solve the problem long-term.

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Matt

3 months ago

Wow, I didn't know you could disconnect entire organizations like that!

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Donette

3 months ago

Isn't muting them just a temporary fix?

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Leila

4 months ago

Totally agree, removing the user is necessary!

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Catarina

4 months ago

I think option B is the best way to handle this.

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Dylan

4 months ago

I don't think encouraging users to leave the conversations is a good solution. That just shifts the problem instead of addressing it directly.

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Desire

4 months ago

I feel like muting the user could help, but it doesn't really solve the problem long-term, right? We need to stop them from posting altogether.

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Dorsey

4 months ago

I think removing the user from channels might be the most effective option, but I can't recall if that would also prevent them from posting again.

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Shelton

5 months ago

I remember we discussed the importance of taking immediate action against inappropriate behavior, but I'm not sure if disconnecting all connections is the best first step.

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Cordelia

5 months ago

I'm a little confused by this question. There are a few options presented, and I'm not sure which one is the most appropriate. I'll need to review the details of each choice and think about the potential consequences before deciding.

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Adria

5 months ago

Okay, I've got this. The best approach here is to remove the user from the channels they're posting in. That way, we can address the issue directly without impacting the entire connection or relying on other users to take action. I'm confident this is the right answer.

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Roxanne

5 months ago

Hmm, I'm not sure about this one. Disconnecting the entire organization seems a bit extreme, and I'm not sure if muting the user or having others leave the conversations would be effective long-term solutions. I'll need to think this through carefully.

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Catrice

5 months ago

This seems like a straightforward question about managing inappropriate user behavior in a shared workspace. I think the key is to find the most efficient way to eliminate the messages without disrupting the entire connection.

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Alpha

1 year ago

Yo, this question is a piece of cake. C is the way to go, no doubt. Muting that clown is the quickest path to peace and quiet.

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Brandon

1 year ago

Yeah, muting them in each channel will definitely help maintain a positive workspace environment.

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Lauryn

1 year ago

I agree, muting the user is the best solution to stop the inappropriate messages.

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Anglea

1 year ago

Yeah, I think disconnecting would prevent them from causing further issues.

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Fidelia

1 year ago

Haha, I bet the offensive user is just trying to get a rise out of everyone. Muting them is like hitting the 'ignore' button - problem solved!

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Lavera

1 year ago

That's a good point, maybe disconnecting shared connection points would be more effective.

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Dino

1 year ago

But what if they just create a new account and continue?

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Nobuko

1 year ago

I agree with Caitlin. Muting the user is the best solution here. Disconnecting the whole organization or removing the user from all channels seems a bit too extreme.

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Caitlin

1 year ago

Clearly, the correct answer is C. Muting the user in each channel is the easiest and most efficient way to stop the inappropriate messages without disrupting the entire connection.

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