Discuss Salesforce Loyalty Management Accredited Professional (AP-212) Exam Topic 2 Question 38

A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.

Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

AFixed Model and Activity Model

BNon-Qualifying Points and Qualifying Points

CNon-Qualifying Points and Activity Points

DFixed Model and Qualifying Points

Suggested Answer: B

Salesforce Loyalty Management offers two types of currency out-of-the-box that can be configured to accomplish the company's objectives for rewarding members based on purchases and engagement:

Non-Qualifying Points and Qualifying Points (B): Non-Qualifying Points are typically used for redemption purposes, allowing members to redeem these points for rewards or benefits. Qualifying Points, on the other hand, are often used to determine a member's tier or status within the loyalty program, often based on their purchases or engagement activities.

Fixed Model and Activity Model (option A), Activity Points (option C), and Fixed Model in combination with Qualifying Points (option D) are not types of currency offered by Salesforce Loyalty Management. The system specifically uses Non-Qualifying and Qualifying Points to differentiate between points that contribute to tier status and those available for redemption.

Salesforce documentation on Loyalty Management would detail the configuration and use of these currencies within a loyalty program, including how they can be tailored to meet specific program objectives.

Get Premium Loyalty Management Accredited Professional (AP-212) Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

31 comments · newest first

Jade 11 months ago

Fixed Model and Qualifying Points is definitely a solid option!

Graciela 11 months ago

Wait, are we sure about B? Sounds too simple.

Stevie 12 months ago

I’m not so sure about that, could be A too.

Corinne 12 months ago

Totally agree, B makes the most sense!

Colby 1 year ago

I think it's B - Non-Qualifying Points and Qualifying Points.

Svetlana 1 year ago

I thought there was something about activity points in the mix, but I can't remember if they were part of the out-of-the-box options.

Catalina 1 year ago

I’m leaning towards D because it sounds familiar, but I can't recall the specifics of the fixed model.

Daron 1 year ago

I remember practicing a question about loyalty points, and I feel like qualifying points were definitely mentioned as important.

Dortha 1 year ago

I think the answer might be B, but I'm not completely sure about the difference between qualifying and non-qualifying points.

Loreen 1 year ago

I think the key is to focus on the specific wording of the question. It's asking about the two types of currency that Salesforce Loyalty Management offers out-of-the-box, not just any types of currency. I'll carefully review the options.

Blondell 1 year ago

Hmm, I'm a bit unsure about the answer. Is it the Non-Qualifying Points and Qualifying Points, or the Non-Qualifying Points and Activity Points? I'll need to double-check my understanding.

Janessa 1 year ago

I'm pretty confident I know the answer to this one. Salesforce Loyalty Management offers the Fixed Model and the Activity Model, which can be used to configure the company's Loyalty Program objectives.

Roslyn 1 year ago

Okay, let me think this through. The question is asking about the two types of currency that Salesforce Loyalty Management provides out-of-the-box. I'll need to review my notes on the different currency models.

Marquetta 1 year ago

This question seems straightforward, but I want to make sure I understand the key details about the Loyalty Program and the Salesforce Loyalty Management offerings.

Antonio 2 years ago

A) Fixed Model and Activity Model? Really? That sounds more like a dance class than a loyalty program. Salesforce, you've got some 'splainin' to do!

Rosita 2 years ago

This is a tricky one! I'm leaning towards B) Non-Qualifying Points and Qualifying Points, but I wish they'd give us a bit more context. Ah well, I'll just have to guess and hope for the best.

Alecia 2 years ago

I'm going with D) Fixed Model and Qualifying Points. The question mentions rewarding long-term engagement, so the Fixed Model currency seems like it would fit that requirement.

Kirk 2 years ago

↳ replying to Alecia

I agree, the Fixed Model currency would be great for that purpose.

Judy 2 years ago

↳ replying to Alecia

I think D) Fixed Model and Qualifying Points make sense for rewarding long-term engagement.

Trinidad 2 years ago

Hmm, I'm not sure about this one. I was thinking C) Non-Qualifying Points and Activity Points, but I could be wrong. Salesforce's Loyalty Management offering is new to me.

Darnell 2 years ago

↳ replying to Trinidad

I'm not sure either, but C) Non-Qualifying Points and Activity Points sounds plausible.

Johnna 2 years ago

↳ replying to Trinidad

I'm leaning towards B) Non-Qualifying Points and Qualifying Points.

Belen 2 years ago

↳ replying to Trinidad

I believe it's A) Fixed Model and Activity Model.

Bernadine 2 years ago

↳ replying to Trinidad

I think it's D) Fixed Model and Qualifying Points.

Jamie 2 years ago

I'm not sure, but I think it's important to have a mix of fixed rewards and points based on activities to keep members engaged in the Loyalty Program.

Kristeen 2 years ago

I agree with Lashaun, because Fixed Model can be used for setting up fixed rewards and Qualifying Points can be earned based on purchases and engagement.

Nieves 2 years ago

B) Non-Qualifying Points and Qualifying Points seems like the correct answer. I can see how the program would need these two types of currency to reward both short-term and long-term engagement.

Hassie 2 years ago

↳ replying to Nieves

Non-Qualifying Points and Activity Points might be useful for tracking different types of member interactions.

Lucina 2 years ago

↳ replying to Nieves

I think Fixed Model and Qualifying Points could also work well for the Loyalty Program objectives.

Laurel 2 years ago

↳ replying to Nieves

I agree, Non-Qualifying Points and Qualifying Points make sense for rewarding different types of engagement.

Lashaun 2 years ago

I think the answer is D) Fixed Model and Qualifying Points.

Salesforce Loyalty Management Accredited Professional (AP-212) Exam - Topic 2 Question 38 Discussion