Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
Option B sounds promising, but I'm a bit concerned about the governor limits. Omni Script may provide better performance, but I'd want to do some testing to be sure.
I think option A is the way to go. Using Salesforce Flow for both agents and customers leverages the team's expertise and keeps everything within the Salesforce ecosystem.
Octavio
8 days agoAlex
9 days agoErnie
18 days agoDavida
21 days agoPaola
26 days ago