Salesforce Exam Salesforce Communications Cloud Topic 4 Question 21 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 21
Topic #: 4

[All Salesforce Communications Cloud Questions]

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

AUse Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize

BUse Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

CUse Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

DUse OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

EUse Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.

Show Suggested Answer

Suggested Answer: D

by Vanesa at Sep 08, 2024, 01:06 PM

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Minna

1 months ago

I hear you on the governor limits, but I'm more concerned about the size of the governor's ego than the actual limits. Let's not get too caught up in the technical details, yeah?

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Tayna

1 months ago

I'm just here for the guided ordering journey, not a guided tour of the entire Salesforce ecosystem. Can we get a simple, straightforward solution please?

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Jodi

1 months ago

Option E seems like a good compromise, using Salesforce Flow for both agents and customers and leveraging Lightning Out to integrate with a third-party system. Sounds like a solid plan to me.

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Sina

1 months ago

Exposing the Omni Script through a third-party CMS in option D is an interesting approach, but I'm not sure how well it would integrate with the overall solution.

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Denise

10 days ago

Using Salesforce Flow via Lightning Out on a third-party CMS in Option E sounds like a good way to leverage the team's expertise.

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Meghan

14 days ago

I think Option A might be more feasible for leveraging the development team's expertise.

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Art

1 months ago

Option D could be a good choice for maximizing reuse of OmniScript.

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2 months ago

I think option A is the way to go. Using Salesforce Flow for both agents and customers leverages the team's expertise and keeps everything within the Salesforce ecosystem.

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