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Salesforce Exam Salesforce Communications Cloud Topic 2 Question 17 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam
Question #: 17
Topic #: 2
[All Salesforce Communications Cloud Questions]

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

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Suggested Answer: A, B, D

by Sherly at Jul 11, 2024, 12:16 PM

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Marsha
13 days ago
D. Customizations using CPQ Hooks sounds like a good option too. It gives them more flexibility to create custom pricing adjustments.
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Ammie
14 days ago
I think the correct answer is B. Adjustment using Context rules. This allows the telecom to define pricing adjustments based on specific conditions or contexts.
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Anglea
21 days ago
I believe customizations using CPQ Hooks could also be helpful for runtime adjustments.
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Arlean
23 days ago
I agree with Stephen, discounts would be a good option to retain customers.
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Stephen
26 days ago
I think we should suggest discounts for pricing adjustments.
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