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Salesforce Exam Salesforce Communications Cloud Topic 1 Question 6 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam
Question #: 6
Topic #: 1
[All Salesforce Communications Cloud Questions]

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

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Suggested Answer: A

by Billye at Feb 08, 2024, 05:17 AM

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Larue
10 months ago
Yeah, I also believe that keeping customer data in sync constantly is crucial for smooth operations during the digital transformation.
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Melvin
10 months ago
I think real-time synchronization is more efficient and reduces the risk of data discrepancies.
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Madalyn
10 months ago
But wouldn't batch updates at the end of the day work as well? Option B seems feasible too.
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Samira
10 months ago
I agree, real-time synchronization would ensure data accuracy and consistency.
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Willard
10 months ago
Synchronize all the things! It's like a dance party for your data, and everyone's invited.
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Lelia
10 months ago
Let's just make the Communication cloud the boss and let the legacy CRM be its humble servant. Sounds like a plan!
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Alishia
9 months ago
But wouldn't it be more efficient to have the Communication cloud as the main source of truth for customer data?
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Valentine
10 months ago
D) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
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Ressie
10 months ago
That sounds like a good idea, keeping the data in sync in real time will ensure accuracy.
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Larue
10 months ago
A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
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Eliseo
11 months ago
I think option A is the best strategy to synchronize real time customer data between the two CRMs.
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Marylin
11 months ago
What do you think about the question regarding syncing customer data between legacy CRM and communication cloud?
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Niesha
11 months ago
I see your point. Batch updates could be more efficient for the systems.
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Jess
11 months ago
Ah, a customer data management system - the answer to all our problems! Just like a unicorn, it's magical and solves everything.
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Verdell
11 months ago
That's a valid point. Maybe batch updates at the end of the day would be a better option.
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Jarod
11 months ago
Batch updates at the end of the day? That's so 90s! The cloud is all about instant gratification, man.
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Makeda
10 months ago
C) Introduce customer data management system as a part of digital transformation to keep customer data up to date
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Phyliss
10 months ago
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
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Delisa
11 months ago
A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
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Dick
11 months ago
But wouldn't real time synchronization put too much load on the systems?
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Kara
11 months ago
Real-time synchronization is the way to go! Keeping the data in sync across both systems is crucial for a seamless transition.
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Peggy
10 months ago
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
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Sharee
11 months ago
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
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Jillian
11 months ago
A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
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Daniel
11 months ago
A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
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Niesha
12 months ago
I agree with that. It would ensure data consistency between the systems.
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Verdell
1 years ago
I think we should synchronize real time customer data between the two CRMs when updates happen.
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