Salesforce Exam Salesforce-Communications-Cloud Topic 1 Question 6 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud Accredited Professional (AP) Exam exam

Question #: 6
Topic #: 1

[All Salesforce Communications Cloud Accredited Professional (AP) Exam Questions]

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

ASynchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

BSynchronize real time customer data between the two CRMs at the end of business day using batch updates.

CIntroduce customer data management system as a part of digital transformation to keep customer data up to date

DAllow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

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Suggested Answer: A

by Billye at Feb 08, 2024, 05:17 AM

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