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Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) Exam - Topic 6 Question 90 Discussion

Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.Which two points should the consultant include in the training information?Choose 2 answers
A) Users can choose to show emails added via EAC in the Related Lists activities view. and B) Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
C) Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
D) Users can share individual emails or make them private.

Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) Exam - Topic 6 Question 90 Discussion

Actual exam question for Salesforce's Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) exam
Question #: 90
Topic #: 6
[All Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) Questions]

Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.

Which two points should the consultant include in the training information?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: A, B

Einstein Activity Capture (EAC) allows users to store emails and attachments in Salesforce and have them visible in the Activity Timeline and Related Lists. Users can choose to show emails added via EAC in the Related Lists activities view.

To use Einstein Activity Capture, users must connect their email accounts to Salesforce. They must also agree to the terms of the service provider before they can send emails in Lightning.


by Leota at May 10, 2024, 06:11 PM

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Elvera
9 months ago
I think D is a bit misleading, not all emails can be shared.
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Elfrieda
10 months ago
Wait, can users really make emails private? That's surprising!
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Kristine
10 months ago
C is super useful for managing what gets tracked!
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Sharmaine
10 months ago
B seems a bit restrictive, not sure I like that.
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Verlene
10 months ago
A is definitely a must-have feature!
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Derick
10 months ago
I’m pretty sure users can share individual emails, but I’m not clear on whether they can also make them private.
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Goldie
11 months ago
I feel like I read that users can choose to show emails in the Related Lists activities view, but I can't quite remember if that's a requirement or just an option.
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Lenna
11 months ago
I think there was a practice question about excluding addresses, and I recall that users can set their own list that overrides the global one.
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Alesia
11 months ago
I remember something about users needing to connect their email accounts to Salesforce, but I'm not sure if they have to agree to terms first.
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Dorothea
11 months ago
I'm a bit confused by this question. There are a lot of details about Einstein Activity Capture and the training, and I'm not sure which two points are the most crucial for the consultant to include. I'll need to re-read the question carefully and try to identify the key information.
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Beth
11 months ago
Okay, let's see here. The question is asking about the training the consultant should provide, so I'll need to pay close attention to the details about Einstein Activity Capture and what users can do with it. I think I have a strategy to tackle this.
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Mireya
11 months ago
I feel pretty confident about this one. The key is to focus on the two main points the consultant should include in the training, based on the information provided in the question.
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Joanna
11 months ago
Hmm, this is a tricky one. I'm not entirely sure which two points are the most important for the consultant to cover in the training. I'll need to carefully read through the options and think it through.
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Frederick
11 months ago
Hmm, this seems like a tricky one. I'll need to think carefully about the differences between the privilege sets to determine which one best matches the description.
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Nu
11 months ago
I remember studying a case where negative feedback about a contractor led to significant issues down the line. I think it's important to balance concerns without jumping to conclusions, but I'm unsure about how to weigh hearsay against solid references.
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Bettye
11 months ago
I definitely need to double-check, but I thought the packs weren't available in Express Edition based on what I studied.
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Linsey
2 years ago
Good point. So, definitely A and D?
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Lucia
2 years ago
True, but from a user training perspective, users need to know about sharing or making emails private too. Option D also seems useful.
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Augustine
2 years ago
What about option B? Connecting an email account and agreeing to terms before sending emails in Lightning seems like a foundational step.
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Maryann
2 years ago
I agree. It’s important that users can control which addresses are excluded.
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Ashlyn
2 years ago
I hope the training includes some fun examples, like how to accidentally email the entire company. That would be a real ice-breaker!
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Lyda
2 years ago
B) Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
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Dexter
2 years ago
A) Users can choose to show emails added via EAC in the Related Lists activities view.
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Ashton
2 years ago
B) Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
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Isaiah
2 years ago
A) Users can choose to show emails added via EAC in the Related Lists activities view.
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Aaron
2 years ago
This is a pretty straightforward question. The consultant should focus on the key functionality that users need to know about.
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Cherry
2 years ago
B) Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
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Tanja
2 years ago
A) Users can choose to show emails added via EAC in the Related Lists activities view.
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Berry
2 years ago
Agreed! And maybe a section on how to delete an email before the boss sees it. That's a must-have skill these days.
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Stephaine
2 years ago
D) Users can share individual emails or make them private.
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Ligia
2 years ago
A) Users can choose to show emails added via EAC in the Related Lists activities view.
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Ressie
2 years ago
A and D seem like the most important points to include in the training. End-users need to know how to manage their emails and control visibility.
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Jennifer
2 years ago
D) Users can share individual emails or make them private.
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Rikki
2 years ago
A) Users can choose to show emails added via EAC in the Related Lists activities view.
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Stephaine
2 years ago
Yeah, but don't forget about option C. Excluded Addresses list that takes priority over the global list seems crucial too.
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Linsey
2 years ago
I think option A makes the most sense. Emails added via EAC in the Related Lists activities view sounds logical.
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