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Salesforce Certified Sales Cloud Consultant Exam Questions
- Topic 1: Describe the common marketing processes and key implementation considerations/ Explain how marketing capabilities support the sales process
- Topic 2: Explain the capabilities and use cases for Sales Cloud Einstein as it relates to the sales process/ determine appropriate sales deployment considerations
- Topic 3: Describe the use cases and best practices for using Chatter/ Explain the best practices for managing lead data quality
- Topic 4: Explain the use cases and considerations for data migration in Sales Cloud/ Determine how to facilitate a successful consulting engagement
- Topic 5: Design an end-to-end sales process from Lead to Opportunity to Quote to Close to Order/ Describe common sales processes and key implementation considerations
- Topic 6: Determine how to support different sales process scenarios for an Opportunity/ Measure the success of a Sales Cloud implementation project
- Topic 7: Identify an appropriate approach when designing the lead conversion process/ explain the use cases and implications for implementing person accounts
- Topic 8: Determine the relationships between sales stages, forecast, and pipeline/ Explain the factors that influence sales metrics, KPIs, and business challenges
- Topic 9: Determine when it is appropriate to include custom application development or third-party applications/ Describe the implementation considerations when designing a sales process
- Topic 10: Identify use cases and considerations for using email and productivity tools/ Explain the impact of having an account hierarchy
Free Salesforce Salesforce Certified Sales Cloud Consultant Exam Exam Actual Questions
Note: Premium Questions for Salesforce Certified Sales Cloud Consultant Exam were last updated On Jul. 15, 2024 (see below)
Cloud Kicks (CK) is adding hundreds of new accounts to Sales Cloud daily. CK uses an automated process to assign Account owners. If no assignment can be made for an account, it will be routed to a specific user who will manually review and re-assign it at a later date. This user may have thousands of account records assigned.
Which solution should the consultant recommend when CK sets up the new account process?
Adding the user to a separate role at the lowest level of the role hierarchy ensures that the manual reviewer does not inadvertently gain access to other users' accounts through role hierarchy-based sharing rules. This setup confines the user's access to only those records explicitly assigned to them, maintaining data security and ensuring proper access control.
Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view.
Which solution should the consultant recommend to meet the requirement?
Deal Insights within Pipeline Inspection in Salesforce provides sales reps with a single view to identify and manage stalled opportunities. This feature leverages AI to highlight deals that may require attention based on changes in engagement, activity, and other deal characteristics. It helps sales reps quickly identify which opportunities need follow-up and which are at risk of stalling, providing valuable insights for pipeline management.
Cloud Kicks (CK) is adding hundreds of new accounts to Sales Cloud daily. CK uses an automated process to assign Account owners. If no assignment can be made for an account, it will be routed to a specific user who will manually review and re-assign it at a later date. This user may have thousands of account records assigned.
Which solution should the consultant recommend when CK sets up the new account process?
Adding the user to a separate role at the lowest level of the role hierarchy ensures that the manual reviewer does not inadvertently gain access to other users' accounts through role hierarchy-based sharing rules. This setup confines the user's access to only those records explicitly assigned to them, maintaining data security and ensuring proper access control.
'Cloud Kicks (CK) needs to comply with GDPR requirements. Personal information is limited to only users who need access to a company's:
Account. CK has a private Account model.
How should the consultant provide specific Account access to the renewals and sales operations teams?
Prospects at Cloud Kicks are exposed to many different marketing activities. In most cases, a combination of several different activities result in a successful sale.
How should the consultant configure Salesforce to track which marketing activities influenced the customer to make a purchase?
Creating a junction object between Campaign and Opportunity is the best way to track which marketing activities influenced a customer to make a purchase. This junction object will allow you to track the influence of multiple Campaigns on a single Opportunity, which can be used to gain insights into which Campaigns are most effective.
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