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Salesforce Certified Sales Cloud Consultant Exam Questions
- Topic 1: Describe the common marketing processes and key implementation considerations/ Explain how marketing capabilities support the sales process
- Topic 2: Explain the capabilities and use cases for Sales Cloud Einstein as it relates to the sales process/ determine appropriate sales deployment considerations
- Topic 3: Describe the use cases and best practices for using Chatter/ Explain the best practices for managing lead data quality
- Topic 4: Explain the use cases and considerations for data migration in Sales Cloud/ Determine how to facilitate a successful consulting engagement
- Topic 5: Design an end-to-end sales process from Lead to Opportunity to Quote to Close to Order/ Describe common sales processes and key implementation considerations
- Topic 6: Determine how to support different sales process scenarios for an Opportunity/ Measure the success of a Sales Cloud implementation project
- Topic 7: Identify an appropriate approach when designing the lead conversion process/ explain the use cases and implications for implementing person accounts
- Topic 8: Determine the relationships between sales stages, forecast, and pipeline/ Explain the factors that influence sales metrics, KPIs, and business challenges
- Topic 9: Determine when it is appropriate to include custom application development or third-party applications/ Describe the implementation considerations when designing a sales process
- Topic 10: Identify use cases and considerations for using email and productivity tools/ Explain the impact of having an account hierarchy
Free Salesforce Salesforce Certified Sales Cloud Consultant Exam Exam Actual Questions
Note: Premium Questions for Salesforce Certified Sales Cloud Consultant Exam were last updated On Oct. 14, 2024 (see below)
Cloud Kicks (CK) has organization-wide defaults set to Public Read-Only for Opportunity. One of the Account Team roles at CK Is Executive Sponsor. Account Team members with the Executive Sponsor rote need Read/Write access to all child Opportunities.
How should the consultant meet the requirement?
To meet the requirement of granting Read/Write access to child Opportunities for Account Team members with the Executive Sponsor role, an Opportunity sharing rule should be created. Sharing rules in Salesforce allow you to automatically extend access to users based on their roles or other criteria. In this case, the sharing rule would be configured to provide Read/Write access to Opportunities for those in the Executive Sponsor role on the Account Team.
Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity Forecast by Product family with team Quotas.
Which solution should a consultant recommend?
To show reports and dashboards with Opportunity Forecast by Product family with team Quotas, creating a custom report type that includes Forecasting Quotas and Forecasting Items is the recommended solution. This custom report type allows sales managers to generate detailed reports that combine information about forecasted opportunities and the quotas set for the team, providing a comprehensive view of performance by product family.
Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team.
Which metric should the consultant recommend to help UC emphasize the importance of customer retention to the overall business strategy?
Customer Lifetime Value (CLV) is a key metric that helps organizations understand the long-term value of a customer relationship. It emphasizes the importance of customer retention by measuring the total revenue a business can reasonably expect from a single customer account throughout the business relationship. For Universal Containers, focusing on CLV will help sales managers prioritize customer engagement and retention strategies, highlighting the ongoing value of maintaining strong customer relationships over simply acquiring new customers.
The Sales Cloud implementation at Cloud Kicks (CK) is now live. End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.
What should the consultant do?
A knowledge transfer is essential to ensure that the Cloud Kicks admin is fully equipped to manage the Sales Cloud implementation post-go-live. This process involves detailed discussions, documentation, and training sessions to cover any gaps in understanding and to ensure the admin can handle day-to-day operations and troubleshoot issues. It also fosters independence and confidence in managing the system.
Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them.
Which functionality should the consultant recommend?
The Split View option in Salesforce allows users to see a list of records on the left side of the screen while viewing the details of a selected record on the right side. This functionality minimizes navigation and clicks, enabling sales reps to efficiently cycle through their current opportunities and view all the details they need. It is designed to enhance productivity by providing quick access to information.
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