Discuss Salesforce Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) Exam Topic 3 Question 3

During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training. What is the likely cause of these complaints?

ACloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase.

BCloud Kicks did not gain buy-in during the Design phase the solution was not designed.

CA communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.

DA training plan was not made during the Validate phase and buzz was not during the Design and Validate phase.

Suggested Answer: C

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12 comments · newest first

Dierdre 12 months ago

They probably skipped the buzz-building part during Deploy.

Luis 12 months ago

Totally agree with C, they should have prepared better!

Farrah 12 months ago

Wait, how could they not have a training plan? That's surprising!

Paulina 1 year ago

I think it's definitely option C. No buzz = confusion!

Goldie 1 year ago

Sounds like a classic case of poor communication planning.

Colby 1 year ago

I'm leaning towards D since a training plan seems crucial, but I can't recall if buzz was really emphasized in the Validate phase.

Fausto 1 year ago

I feel like we practiced a question similar to this, and it was about the Design phase. So maybe B could be relevant too?

Aleshia 1 year ago

I think it could be C because if there was no communication plan, that would definitely lead to confusion during deployment.

Dorothy 1 year ago

I remember we talked about the importance of buy-in during the Analyze phase, so maybe A is the right answer? But I'm not entirely sure.

Amie 1 year ago

Okay, I've got it. The floating IP is the virtual IP that devices use to access the VRRP-A group, so option B is the right answer. Glad I re-read the question closely.

Lorean 1 year ago

Hmm, I'm a bit unsure about this one. The options seem quite similar, but I think I'll go with the one about providing an agreed and well-defined level of quality based on communication with the customer.

Serina 1 year ago

Hmm, this seems like a tricky one. I'll need to carefully read through the question and options to figure out the right approach.

Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) Exam - Topic 3 Question 3 Discussion