During user acceptance testing (UAT) a tester submitsan incident because the invoicetotal did not match the expected results. Which 3 types of information should be includedin the description of the incident and a quick resolution?
I wonder if we should also include the expected resolution date. It seems relevant, but I can't remember if it was specifically mentioned in our study materials.
Got it, this is straightforward. I'll make sure to include the quote/order/invoice number, the expected results, and any steps I took to reproduce the issue. That should give the team what they need to investigate and resolve it quickly.
Okay, let me think this through. I need to describe the issue, include the relevant order/invoice info, and specify the expected results. But do I also need to suggest new requirements or steps to replace the issue? I want to make sure I hit all the points.
Easy peasy! The answer is B, C, and E. The question is asking for 3 specific types of info to include, and those options cover it. I'll just make sure to clearly explain the issue and provide those 3 details.
Hmm, I'm a little unsure about this one. Do we need to include the expected resolution date too? I want to make sure I cover all the key details the question is asking for.
This seems pretty straightforward. I'd focus on including the quote/order/invoice number, the expected results, and the steps to reproduce the issue. That should give the dev team enough info to investigate and fix it quickly.
Okay, I think I've got it. The policy statement is rejecting BGP routes that match either 'List-1' or 'List-2' prefix lists. So option C seems to be the correct answer.
Hmm, I'm a bit unsure about this one. Is it really an aggregation, or could it be a composition? I'll need to think through the differences between those two relationship types to decide which one fits best.
Hmm, I'm a little unsure about this one. I know SMTP has something to do with email, but I can't quite remember if it's the protocol for sending or retrieving messages. I'll have to think this through carefully.
I'm a little confused by the wording of this question. Can someone explain the difference between a push model and a pull model? I want to make sure I understand that before answering.
This is a classic UAT issue. Make sure to cover all the basics - order details, expected results, and reproduction steps. Can't go wrong with B, E, and D!
I agree with Gearldine and Charlene. B, E, and D are the key pieces of information needed. A and C are not really relevant for this type of incident report.
Alyce
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