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During user acceptance testing (UAT) a tester submitsan incident because the invoicetotal did not match the expected results. Which 3 types of information should be includedin the description of the incident and a quick resolution?
Suggested Answer: B, D, E
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45 comments · newest first
AL
Alyce
11 months ago
Steps to replace the issue? That’s a must-have!
LA
Lauran
11 months ago
Wait, why would we need an expected resolution date? That’s surprising!
MA
Mabel
12 months ago
Not sure about the new requirements part, seems unnecessary.
JO
Jodi
12 months ago
I think expected results are crucial too!
LE
Leota
1 year ago
Definitely need the invoice number for tracking.
VI
Virgie
1 year ago
I wonder if we should also include the expected resolution date. It seems relevant, but I can't remember if it was specifically mentioned in our study materials.
YO
Youlanda
1 year ago
I feel like mentioning the steps to reproduce the issue could help, but I can't recall if it's one of the top three.
AS
Ashanti
1 year ago
I remember a practice question that emphasized the importance of expected results. That might be crucial here too.
ST
Stefan
1 year ago
I think we need to include the invoice number for tracking, but I'm not sure if that's the only thing we should focus on.
AL
Alpha
1 year ago
Got it, this is straightforward. I'll make sure to include the quote/order/invoice number, the expected results, and any steps I took to reproduce the issue. That should give the team what they need to investigate and resolve it quickly.
YA
Yan
1 year ago
Okay, let me think this through. I need to describe the issue, include the relevant order/invoice info, and specify the expected results. But do I also need to suggest new requirements or steps to replace the issue? I want to make sure I hit all the points.
KE
Kenny
1 year ago
Easy peasy! The answer is B, C, and E. The question is asking for 3 specific types of info to include, and those options cover it. I'll just make sure to clearly explain the issue and provide those 3 details.
SH
Shalon
1 year ago
Hmm, I'm a little unsure about this one. Do we need to include the expected resolution date too? I want to make sure I cover all the key details the question is asking for.
VI
Vincenza
1 year ago
This seems pretty straightforward. I'd focus on including the quote/order/invoice number, the expected results, and the steps to reproduce the issue. That should give the dev team enough info to investigate and fix it quickly.
AL
Alex
1 year ago
Okay, I think I've got it. The policy statement is rejecting BGP routes that match either 'List-1' or 'List-2' prefix lists. So option C seems to be the correct answer.
WA
Wava
1 year ago
Hmm, I'm a bit unsure about this one. Is it really an aggregation, or could it be a composition? I'll need to think through the differences between those two relationship types to decide which one fits best.
TR
Tracie
1 year ago
Hmm, I'm a little unsure about this one. I know SMTP has something to do with email, but I can't quite remember if it's the protocol for sending or retrieving messages. I'll have to think this through carefully.
DO
Dorothy
1 year ago
I'm a little confused by the wording of this question. Can someone explain the difference between a push model and a pull model? I want to make sure I understand that before answering.
SA
Salome
2 years ago
Should we also describe any new requirements that could help fix the issue?
KI
Kiley
2 years ago
I think we should also mention the expected resolution date.
MA
Maryann
2 years ago
Definitely, and don't forget to include the steps to replicate the issue.
RE
Ressie
2 years ago
Agreed, we should also include the expected results.
BO
Bong
2 years ago
I think we should include the quote number or invoice number.
JU
Junita
2 years ago
What should we include in the incident description during UAT?
FR
Fredric
2 years ago
Definitely, that will assist developers in understanding and fixing the problem efficiently.
DO
Dorcas
2 years ago
I believe including the steps to replicate the issue is crucial for a quick resolution.
ED
Eden
2 years ago
This is a classic UAT issue. Make sure to cover all the basics - order details, expected results, and reproduction steps. Can't go wrong with B, E, and D!
FA
Fallon
2 years ago
Yes, that will help us prioritize and manage the incidents effectively.
VA
Valene
2 years ago
Haha, I wonder if the tester accidentally added a zero or two to the invoice total. Always double-check your work, folks!
WE
Wenona
2 years ago
E) Expected results
EM
Emerson
2 years ago
B) quote number ordernumber or invoice number
CY
Cyril
2 years ago
A) description of new requirements that will help fix the issue
CY
Cyril
2 years ago
B) quote number ordernumber or invoice number
GA
Galen
2 years ago
A) description of new requirements that will help fix the issue
LE
Leslie
2 years ago
I agree with Gearldine and Charlene. B, E, and D are the key pieces of information needed. A and C are not really relevant for this type of incident report.
RO
Rose
2 years ago
I agree, those details will help with a quick resolution.
DE
Desire
2 years ago
I also think we need to include the expected resolution date.
CH
Charlene
2 years ago
Definitely B and E. Also, D could be helpful to understand the steps the tester took to reproduce the problem.
LE
Lelia
2 years ago
1
OW
Owen
2 years ago
Agreed, that way we can track the specific incident easily.
GE
Gearldine
2 years ago
B, E for sure! You need the order details and expected results to properly investigate the issue.
JA
Jani
2 years ago
D) steps to replace issue
BE
Bettina
2 years ago
E) Expected results
SH
Shala
2 years ago
B) quote number ordernumber or invoice number
NO
Norah
3 years ago
I think we should definitely include the quote number or invoice number.