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Salesforce Exam OmniStudio Consultant Topic 4 Question 69 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam
Question #: 69
Topic #: 4
[All OmniStudio Consultant Questions]

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:

* Step 1: Enter account name to retrieve account information

* Step 2: Review and edit account information

* Step 3: Select products

* Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Velda at May 09, 2024, 05:24 AM

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Tyisha
1 days ago
I like the idea of dividing Step 2 into two steps. That way, the agent can really focus on each task and not get overwhelmed. B gets my vote.
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Lai
16 days ago
Option A seems like the most logical choice. Why make the agent enter the account name when you can just prefill that information? Seems like a no-brainer to me.
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Carmen
25 days ago
I agree with Malissa, prefilling the account information would make the process more efficient.
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Ivette
26 days ago
I disagree, I believe we should use Multi-select elements in Step 3 for the product list.
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Malissa
28 days ago
I think we should remove Step 1 and prefill the account information automatically.
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