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Salesforce Exam OmniStudio Consultant Topic 4 Question 69 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam
Question #: 69
Topic #: 4
[All OmniStudio Consultant Questions]

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:

* Step 1: Enter account name to retrieve account information

* Step 2: Review and edit account information

* Step 3: Select products

* Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Velda at May 09, 2024, 05:24 AM

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Jaime
24 days ago
Wait, they're not using voice recognition to let the agents just shout the account name and product info? What is this, the Stone Age?
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Celeste
28 days ago
Multi-select elements in Step 3? Genius! That'll make selecting products a breeze. D is the clear winner here.
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Delsie
1 months ago
Using an Edit Block for payment info in Step 4 is a smart move. Keeps everything nice and tidy. C is the way to go.
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Truman
5 days ago
I agree, using an Edit Block for payment info in Step 4 is a good idea. It does keep everything organized.
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Tyisha
2 months ago
I like the idea of dividing Step 2 into two steps. That way, the agent can really focus on each task and not get overwhelmed. B gets my vote.
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Chanel
13 days ago
Splitting Step 2 into two steps is a great suggestion. It will improve the overall user experience. B is the best option.
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Jacqueline
14 days ago
I think dividing Step 2 is a smart move. It will help agents stay organized and focused. B is the way to go.
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Audrie
1 months ago
I agree, breaking down Step 2 into smaller tasks will make it easier to manage. B is a good choice.
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Lai
2 months ago
Option A seems like the most logical choice. Why make the agent enter the account name when you can just prefill that information? Seems like a no-brainer to me.
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Tyisha
1 months ago
Yes, it definitely makes sense to streamline the process by removing unnecessary steps.
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Jeanice
1 months ago
I agree, prefilling the account information would save time and make the process more efficient.
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Carmen
2 months ago
I agree with Malissa, prefilling the account information would make the process more efficient.
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Ivette
2 months ago
I disagree, I believe we should use Multi-select elements in Step 3 for the product list.
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Malissa
2 months ago
I think we should remove Step 1 and prefill the account information automatically.
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