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Salesforce Certified Marketing Cloud Email Specialist (MC-202) Exam - Topic 5 Question 122 Discussion

A marketing manager wants to see how the cross-channel customer population has changed over the last 6 months.Which report should be run to provide this Information?
B) Contacts Analytics
A) Contacts Count
C) Audience Engagement Over Time

Salesforce Certified Marketing Cloud Email Specialist (MC-202) Exam - Topic 5 Question 122 Discussion

Actual exam question for Salesforce's Salesforce Certified Marketing Cloud Email Specialist (MC-202) exam
Question #: 122
Topic #: 5
[All Salesforce Certified Marketing Cloud Email Specialist (MC-202) Questions]

A marketing manager wants to see how the cross-channel customer population has changed over the last 6 months.

Which report should be run to provide this Information?

Show Suggested Answer Hide Answer
Suggested Answer: B

Contacts Analytics provides insights into the changes in the customer population over time, including metrics on new contacts, unsubscribes, and other population dynamics. This report allows marketers to track and analyze how their cross-channel customer base evolves, making it suitable for the marketing manager's needs. Salesforce Marketing Cloud documentation includes detailed information on generating and interpreting Contacts Analytics reports.


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Brittni
27 days ago
I practiced a similar question, and I feel like Contacts Count might just give us raw numbers, not trends over time.
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Novella
1 month ago
I'm not entirely sure, but I remember something about Contacts Analytics being useful for understanding customer demographics.
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Raymon
1 month ago
I think we might need to look at the Audience Engagement Over Time report since it tracks changes in customer behavior.
upvoted 0 times
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