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Salesforce Exam Marketing Cloud Advanced Cross Channel Topic 1 Question 13 Discussion

Actual exam question for Salesforce's Marketing Cloud Advanced Cross Channel exam
Question #: 13
Topic #: 1
[All Marketing Cloud Advanced Cross Channel Questions]

What three reasons explain why an SMS message may fail to reach a mobile device?

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Suggested Answer: D

Using the replace inbox message feature in Salesforce Marketing Cloud, when your audience has changed and some of the contacts who received the first message no longer exist, the handling is as follows:

D: Inbox message is replaced for existing users and deleted for users who do not exist. This ensures that only current, valid users receive the updated message, maintaining the relevance and accuracy of your marketing communications.


by Lynna at Aug 06, 2024, 03:46 PM

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Maurine
30 days ago
The real question is, why would anyone try to send an SMS to a landline? *shakes head* Anyway, A, C, and D are the winners here.
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Elden
3 days ago
It's important to make sure the mobile device is on and in range for the message to go through.
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Jules
8 days ago
Definitely, A, C, and D are the main reasons for SMS failure.
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Theresia
11 days ago
I agree, sending an SMS to a landline doesn't make sense.
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Avery
2 months ago
This is a piece of cake! The correct answers are A, C, and D. Everyone knows you can't send an SMS to a landline. *laughs*
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Stephanie
1 months ago
User 3: The user is currently on a call.
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Rebbecca
1 months ago
User 2: The user is out of range of cellular networks
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Lonny
1 months ago
User 1: The mobile device is powered off
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Sharan
2 months ago
Hmm, landlines can't receive SMS messages, so B is definitely wrong. I'm going with A, C, and D as the right answers.
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Lyda
2 months ago
I agree with Kindra's choices. But I'd also add E - low battery. If the mobile device has a low battery, it may not be able to receive the SMS.
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Kindra
2 months ago
A, C, and D seem like the most likely reasons an SMS might fail. The mobile device being powered off or the user being out of range or on a call would definitely prevent the message from being delivered.
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Tegan
29 days ago
Low battery could also be a reason for not receiving the message.
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Alpha
1 months ago
The mobile device being powered off is a simple reason for a failed SMS.
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Paulina
1 months ago
Yes, if the user is out of range or on a call, the message won't go through.
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Rikki
1 months ago
A, C, and D are definitely common reasons for SMS failures.
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Venita
2 months ago
I also think the user being on a call could be a reason for SMS failure. If the user is already using the phone, they might not receive the message.
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Lemuel
2 months ago
I agree with Eileen. Those reasons make sense. It's important to make sure the mobile device is on, in range, and has enough battery to receive SMS messages.
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Eileen
2 months ago
I think the reasons could be the mobile device is powered off, the user is out of range of cellular networks, and the mobile device has a low battery.
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