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Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional (AP-214) Exam - Topic 1 Question 13 Discussion

Actual exam question for Salesforce's Marketing Cloud Advanced Cross Channel Accredited Professional (AP-214) exam

Question #: 13
Topic #: 1

[All Marketing Cloud Advanced Cross Channel Accredited Professional (AP-214) Questions]

What three reasons explain why an SMS message may fail to reach a mobile device?

AThe mobile device is powered off

BThe number used to send the SMS was a landline

CThe user is out of range of cellular networks

DThe user is currently on a call.

EThe mobile device has a low battery.

Show Suggested Answer

Suggested Answer: D

Using the replace inbox message feature in Salesforce Marketing Cloud, when your audience has changed and some of the contacts who received the first message no longer exist, the handling is as follows:

D: Inbox message is replaced for existing users and deleted for users who do not exist. This ensures that only current, valid users receive the updated message, maintaining the relevance and accuracy of your marketing communications.

by Lynna at Aug 06, 2024, 03:46 PM

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Ocie

9 months ago

Sending to a landline? That’s just asking for trouble!

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Sunshine

10 months ago

Really? I thought you could still receive texts on a call.

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Kimberely

10 months ago

What about low battery? That can mess things up too.

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Katy

10 months ago

Totally agree, that’s a common one!

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Dorthy

10 months ago

The mobile device is powered off.

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Vernell

10 months ago

I wonder if a low battery could also prevent an SMS from being received? That seems a bit uncertain to me.

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Fannie

11 months ago

Out of range of cellular networks seems like a likely reason too. I think we practiced a question like this before.

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Callie

11 months ago

I'm not entirely sure, but I feel like if the number used was a landline, that could definitely cause an issue.

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Shantell

11 months ago

I think one reason could be that the mobile device is powered off. I remember discussing that in class.

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Barb

11 months ago

I'm a bit unsure about this one. I know the mobile device being powered off is a reason, but I'm not sure about the other two. I'll have to carefully consider each option to make sure I get this right.

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Devorah

11 months ago

Okay, I've got this. The mobile device being powered off, the user being out of range, and the user being on a call - those are the three main reasons an SMS might fail. Easy peasy.

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Thurman

11 months ago

Hmm, let me think this through. The mobile device being powered off, being out of cellular range, and the user being on a call all seem like plausible reasons. I'll have to double-check those.

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Melissia

11 months ago

This seems like a straightforward question. I'll go through the options and select the three most likely reasons an SMS might fail.

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Xochitl

11 months ago

This is a good question. The key things to look for are anything related to the mobile device's connectivity or availability. I'll focus on those factors to identify the three most likely reasons.

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Lizette

11 months ago

Okay, let me break this down. Six Sigma means the process is highly capable, with only 3.4 defects per million opportunities. So if 95% of the data is within 6 standard deviations, that seems to fit the Six Sigma definition. I'll go with True on this one.

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Leslee

11 months ago

I'm a little confused by all the different options here. I'll need to review the details of each one to make sure I understand the differences before deciding. Don't want to rush into the wrong approach.

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Lovetta

11 months ago

I remember there was a similar question in class about environmental benefits, so I'm leaning towards option A, the environmental strategy.

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Maurine

1 year ago

The real question is, why would anyone try to send an SMS to a landline? *shakes head* Anyway, A, C, and D are the winners here.

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Dylan

1 year ago

Yes, a low battery can also prevent the SMS from being delivered.

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Elden

1 year ago

It's important to make sure the mobile device is on and in range for the message to go through.

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Jules

1 year ago

Definitely, A, C, and D are the main reasons for SMS failure.

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Theresia

1 year ago

I agree, sending an SMS to a landline doesn't make sense.

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Avery

1 year ago

This is a piece of cake! The correct answers are A, C, and D. Everyone knows you can't send an SMS to a landline. *laughs*

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Stephanie

1 year ago

User 3: The user is currently on a call.

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Rebbecca

1 year ago

User 2: The user is out of range of cellular networks

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Lonny

1 year ago

User 1: The mobile device is powered off

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Sharan

1 year ago

Hmm, landlines can't receive SMS messages, so B is definitely wrong. I'm going with A, C, and D as the right answers.

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Lyda

1 year ago

I agree with Kindra's choices. But I'd also add E - low battery. If the mobile device has a low battery, it may not be able to receive the SMS.

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Kindra

1 year ago

A, C, and D seem like the most likely reasons an SMS might fail. The mobile device being powered off or the user being out of range or on a call would definitely prevent the message from being delivered.

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Tegan

1 year ago

Low battery could also be a reason for not receiving the message.

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Alpha

1 year ago

The mobile device being powered off is a simple reason for a failed SMS.

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Paulina

1 year ago

Yes, if the user is out of range or on a call, the message won't go through.

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Rikki

1 year ago

A, C, and D are definitely common reasons for SMS failures.

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Venita

1 year ago

I also think the user being on a call could be a reason for SMS failure. If the user is already using the phone, they might not receive the message.

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Lemuel

1 year ago

I agree with Eileen. Those reasons make sense. It's important to make sure the mobile device is on, in range, and has enough battery to receive SMS messages.

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Eileen

1 year ago

I think the reasons could be the mobile device is powered off, the user is out of range of cellular networks, and the mobile device has a low battery.

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