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Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
Suggested Answer: B, D
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These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
32 comments · newest first
SH
Shawnta
11 months ago
Totally agree with B, it simplifies the process!
GL
Glory
11 months ago
Wait, so Work Order Line Items can inherit asset hierarchy? That's new to me!
LA
Lakeesha
12 months ago
C seems a bit off, not sure about linking to BoM.
PE
Peter
12 months ago
I think A is also important for tracking.
LI
Lillian
1 year ago
Definitely B and D, those are key for hierarchy!
JE
Jeniffer
1 year ago
I definitely remember discussing the importance of linking Work Order Line Items to assets, especially in relation to the Bill of Materials.
AM
Amie
1 year ago
I feel like the automatic inheritance of the asset hierarchy could be a key point, but I might be mixing it up with another topic we studied.
KI
Kirk
1 year ago
I think using a parent-child hierarchy for Work Order Line Items is important, but I can't recall if it was specifically mentioned in our practice questions.
KA
Kati
1 year ago
I remember something about Work Order Line Items needing to link to specific assets, but I'm not sure if that's the main focus here.
TI
Tiffiny
1 year ago
I'm feeling pretty confident about this one. The use of work order line items to manage the task and asset hierarchy seems like a critical part of the solution.
AN
Anna
1 year ago
Hmm, I'm a bit confused by the wording here. I'll need to carefully read through the options to make sure I understand what they're asking.
GL
Glory
1 year ago
This question seems pretty straightforward. I think the key is to focus on the requirements around managing the work tasks and assets/parts.
VI
Vicky
1 year ago
Okay, I see what they're getting at. I think the two most important things are the ability to link work order line items to specific assets, and to create a hierarchy of those line items.
BL
Blythe
1 year ago
Hmm, I'm a bit unsure about this one. I know we can customize some settings when deploying a VM from a template, but I'm not sure exactly which ones. I'll need to think this through carefully and consider each of the options presented.
OL
Olen
1 year ago
I'm a bit confused by the wording of this question. Can someone help me understand what the exit criteria EX1 means and how that relates to the minimum number of remaining test cases? I want to make sure I'm approaching this correctly.
HE
Hector
1 year ago
Wait, I'm not sure. Could it be that the email is marked as unread? I'll have to double-check the options to be sure.
BR
Brett
1 year ago
Haha, using standard reports to view parent and root work order lines? That's like trying to fix a rocket engine with a paper clip. This question is all about the work order line item structure.
RO
Ronald
1 year ago
I agree with Micah. C and D cover the key aspects of managing the work order tasks and assets. The other options don't seem as relevant to the problem statement.
GI
Gilma
1 year ago
Yeah, the other options don't seem as relevant to the problem we're trying to solve.
CR
Craig
1 year ago
Agreed, those options cover the key aspects we need to consider.
JU
Juan
1 year ago
I think C and D are the most important for managing work order tasks and assets.
AS
Ashleigh
2 years ago
Hmm, I'm not so sure about option B. Automatically inheriting the asset hierarchy might not be the best approach since each work order could have different tasks and requirements.
FR
Francesco
1 year ago
Maybe using a parent-child work order line item hierarchy would be more flexible for different tasks and requirements.
MA
Marla
1 year ago
Creating a hierarchy with parent-child work order line items can help organize tasks and ensure completion.
HO
Hoa
1 year ago
I think using standard reports to view parent and root work order line items could be helpful.
MI
Mitsue
1 year ago
Using standard reports to view parent and root work order line items could be helpful for tracking completion.
MO
Mozell
1 year ago
I agree, option B might not be the best choice for all scenarios.
IR
Irene
1 year ago
I agree, each work order may have unique tasks that don't follow the asset hierarchy.
MI
Micah
2 years ago
C and D seem like the obvious choices here. Linking Work Order Line Items to specific Assets in the hierarchy and creating a parent-child hierarchy of Line Items are both crucial for managing the sequence of tasks.
NO
Noel
2 years ago
I also think we should use Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
AH
Ahmed
2 years ago
I agree with you, that sounds like a good way to ensure Work Orders are properly completed.
RO
Roxanne
2 years ago
I think we should consider using Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.