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Salesforce FSL-201 Exam - Topic 9 Question 12 Discussion

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
B) Update the Work Order Line Item and its associated parent Asset.
A) Update the Case Feed and tag the associated Service Representative.
C) Update the Service Appointment and its associated parent record.
D) Update the Work Order and its associated parent Account.

Salesforce FSL-201 Exam - Topic 9 Question 12 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 12
Topic #: 9
[All FSL-201 Questions]

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

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Suggested Answer: B

by Ciara at May 07, 2022, 07:44 PM

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Sabra
7 months ago
Totally with you on C, it covers all bases!
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Michael
7 months ago
Really? I thought updating the Case Feed was enough.
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Carma
7 months ago
Wait, isn't B important for asset management too?
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Carmen
8 months ago
I think D makes more sense for tracking overall progress.
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Callie
8 months ago
Definitely C, that's the best way to keep everything linked!
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Muriel
8 months ago
I recall that Service Appointments are crucial for scheduling, so C seems like a strong option, but I need to double-check my notes.
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Haydee
8 months ago
I'm not entirely sure, but I remember something about Work Orders being important for tracking completed tasks. Maybe it's D?
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Lenny
8 months ago
I think the answer might be C, since Service Appointments are directly related to the work being done by the technicians.
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Tegan
8 months ago
I practiced a similar question, and I feel like updating the Work Order Line Item could be relevant, but I'm leaning towards B.
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Isidra
8 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully.
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Kami
8 months ago
Okay, I think I've got this. The seller would use back-to-back order processing when they don't manufacture or stock the items the customer ordered, and they need to place the order with a third-party supplier who ships directly to the customer. That's option C, right?
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Carmelina
8 months ago
Network slicing is a new concept for me, so I'll need to read through the options closely and try to eliminate the ones that don't sound right.
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