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Salesforce FSL-201 Exam - Topic 8 Question 26 Discussion

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?Choose 2 answers
C) Return Order and D) Product Receipt
A) Work Order
B) Product Transfer

Salesforce FSL-201 Exam - Topic 8 Question 26 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 26
Topic #: 8
[All FSL-201 Questions]

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.

Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Cecily at Dec 06, 2022, 10:25 AM

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Adolph
10 months ago
B and C make the most sense, no doubt!
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Felicidad
10 months ago
I agree with B, but I thought Product Receipt was also an option.
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Lynda
10 months ago
Wait, can you really use a Return Order for this? Seems off.
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Sharee
11 months ago
Definitely B, but I'm not so sure about C.
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Lonny
11 months ago
I think it's B and C for sure.
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Celestine
11 months ago
I feel like Product Receipt might be relevant, but I can't recall how it fits into returning items.
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Karl
11 months ago
I’m a bit confused; I thought Work Order was for tracking jobs, not returns. Could it be useful here?
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Junita
11 months ago
I remember practicing a similar question, and I think Product Transfer could be the right choice for moving items back to the warehouse.
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Nicholle
11 months ago
I think we might need to use the Return Order for sending back the unused board, but I'm not entirely sure about the second option.
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Amie
11 months ago
I remember learning about this in class. Incident management is more reactive, dealing with issues as they come up, while problem management is proactive, trying to identify and address the root causes. I'm confident I can apply that understanding to select the right answer.
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Hillary
11 months ago
I think the answer is False. The design process should be tailored to the specific service model, as the requirements and constraints can vary quite a bit.
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Caitlin
11 months ago
Okay, let's see. The question is asking about a "managed" privacy program, so I'm guessing that means the procedures and processes are documented and implemented across all relevant areas.
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