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To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.
Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?
Choose 2 answers
Suggested Answer: C, D
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12 comments · newest first
AD
Adolph
12 months ago
B and C make the most sense, no doubt!
FE
Felicidad
12 months ago
I agree with B, but I thought Product Receipt was also an option.
LY
Lynda
12 months ago
Wait, can you really use a Return Order for this? Seems off.
SH
Sharee
1 year ago
Definitely B, but I'm not so sure about C.
LO
Lonny
1 year ago
I think it's B and C for sure.
CE
Celestine
1 year ago
I feel like Product Receipt might be relevant, but I can't recall how it fits into returning items.
KA
Karl
1 year ago
I’m a bit confused; I thought Work Order was for tracking jobs, not returns. Could it be useful here?
JU
Junita
1 year ago
I remember practicing a similar question, and I think Product Transfer could be the right choice for moving items back to the warehouse.
NI
Nicholle
1 year ago
I think we might need to use the Return Order for sending back the unused board, but I'm not entirely sure about the second option.
AM
Amie
1 year ago
I remember learning about this in class. Incident management is more reactive, dealing with issues as they come up, while problem management is proactive, trying to identify and address the root causes. I'm confident I can apply that understanding to select the right answer.
HI
Hillary
1 year ago
I think the answer is False. The design process should be tailored to the specific service model, as the requirements and constraints can vary quite a bit.
CA
Caitlin
1 year ago
Okay, let's see. The question is asking about a "managed" privacy program, so I'm guessing that means the procedures and processes are documented and implemented across all relevant areas.