Salesforce FSL-201 Exam - Topic 3 Question 66 Discussion

Actual exam question for Salesforce's FSL-201 exam

Question #: 66
Topic #: 3

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

ABuild a Workflow Rule.

BCreate an Apex Trigger.

CEnable Drip feed Dispatch.

DConfigure an Auto Dispatch Scheduled Job.

Show Suggested Answer

Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.

by Shenika at Oct 19, 2024, 10:32 AM

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Reyes

5 months ago

Can we really control the number of appointments with just a trigger?

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Sharan

5 months ago

Auto Dispatch Scheduled Job seems like the way to go for consistency.

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Holley

5 months ago

Drip feed Dispatch sounds interesting, but does it really work?

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Raina

5 months ago

I disagree, a Workflow Rule might be simpler.

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Charolette

6 months ago

I think option D is the best choice for auto dispatching.

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Mignon

6 months ago

I vaguely recall that Auto Dispatch Scheduled Jobs can help with managing appointments, but I’m not clear on how they differ from the other options.

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Glory

6 months ago

I practiced a similar question where we had to automate tasks after a record update. I feel like an Apex Trigger could be too complex for this scenario.

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Alfreda

6 months ago

I think enabling Drip feed Dispatch might be the right approach since it allows for more control over the appointments, but I’m not completely certain.

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Ressie

6 months ago

I remember we discussed workflows in class, but I’m not sure if they can handle multiple appointments like this.

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Oneida

6 months ago

I've got a strategy - I'll start by considering the key requirements and then evaluate each answer choice against them.

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Vincenza

6 months ago

Workflow Rule or Apex Trigger? I'm a bit confused on the differences between those options.

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Janna

6 months ago

Okay, let me break this down step-by-step to make sure I understand the requirements.

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Tresa

6 months ago

Hmm, not sure about this one. I'll need to think it through carefully.

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Douglass

7 months ago

This seems like a straightforward question, I think I can handle it.

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Kenia

11 months ago

Scheduling a Job to handle this? Sounds like a job for a Cron job to me! *winks* But seriously, the Scheduled Job option seems the most reliable and scalable.

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Nu

11 months ago

Ah, the classic 'automate all the things' dilemma. I think the Scheduled Job is the way to go, but I wonder if they have enough Apex developers on hand to maintain it.

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Dick

11 months ago

Haha, building a Workflow Rule? That's like trying to use a hammer to screw in a lightbulb. Apex Trigger is a bit overkill for this requirement, in my opinion.

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Paris

10 months ago

Haha, building a Workflow Rule? That's like trying to use a hammer to screw in a lightbulb. Apex Trigger is a bit overkill for this requirement, in my opinion.

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Rolf

10 months ago

C) Enable Drip feed Dispatch.

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Dorothy

10 months ago

B) Create an Apex Trigger.

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Lai

10 months ago

A) Build a Workflow Rule.

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Fabiola

12 months ago

I'm torn between options C and D. Drip feed Dispatch could work, but a Scheduled Job might be more reliable and consistent across all Service Territories.

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Stevie

10 months ago

I'm torn between options C and D. Drip feed Dispatch could work, but a Scheduled Job might be more reliable and consistent across all Service Territories.

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Gilbert

10 months ago

C) Enable Drip feed Dispatch.

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Vanesa

10 months ago

B) Create an Apex Trigger.

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Elouise

11 months ago

A) Build a Workflow Rule.

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Jill

12 months ago

Option D seems like the way to go. An Auto Dispatch Scheduled Job sounds like the perfect solution to automatically handle the next two Service Appointments.

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Ettie

10 months ago

D) Configure an Auto Dispatch Scheduled Job.

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Salley

10 months ago

Definitely, having an automated system in place for dispatching appointments will help maintain consistency and efficiency.

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Genevive

10 months ago

I agree, setting up a scheduled job for auto dispatching the next two appointments would streamline the process.

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Harris

10 months ago

Option D seems like the way to go. An Auto Dispatch Scheduled Job sounds like the perfect solution to automatically handle the next two Service Appointments.

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