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Salesforce FSL-201 Exam - Topic 10 Question 13 Discussion

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
B) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
A) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
C) Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
D) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Salesforce FSL-201 Exam - Topic 10 Question 13 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 13
Topic #: 10
[All FSL-201 Questions]

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

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Suggested Answer: B

by Stephaine at May 05, 2022, 04:41 AM

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Glory
7 months ago
Surprised there's no option that starts with the work order!
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Alease
7 months ago
Really? I thought we always create the case first.
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Victor
7 months ago
Wait, isn't it A? That seems more logical.
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Lai
8 months ago
Definitely agree with B!
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Claribel
8 months ago
I think option B makes the most sense.
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Otis
8 months ago
I'm not entirely sure, but I feel like dispatching should happen after creating the service appointment.
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Effie
8 months ago
I remember practicing a similar question, and I think the work order comes after the case. So maybe option B?
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Harrison
8 months ago
I think we need to create a case first to log the customer issue before anything else, right?
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Marguerita
8 months ago
I thought the work order was essential for tracking the job, but I can't recall the exact order of steps.
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Rickie
8 months ago
I'm not too sure about this one. The wording is a bit tricky, and I want to make sure I understand the port mapping correctly.
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Margurite
8 months ago
Wait, I thought list views were just for viewing data in a table format. I didn't realize you could do all these other things like printing and following records. I better re-read the question closely.
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