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Salesforce FSL-201 Exam - Topic 10 Question 13 Discussion

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
B) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
A) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
C) Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
D) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Salesforce FSL-201 Exam - Topic 10 Question 13 Discussion

Actual exam question for Salesforce's FSL-201 exam
Question #: 13
Topic #: 10
[All FSL-201 Questions]

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

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Suggested Answer: B

by Stephaine at May 05, 2022, 04:41 AM

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Glory
10 months ago
Surprised there's no option that starts with the work order!
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Alease
10 months ago
Really? I thought we always create the case first.
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Victor
10 months ago
Wait, isn't it A? That seems more logical.
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Lai
11 months ago
Definitely agree with B!
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Claribel
11 months ago
I think option B makes the most sense.
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Otis
11 months ago
I'm not entirely sure, but I feel like dispatching should happen after creating the service appointment.
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Effie
11 months ago
I remember practicing a similar question, and I think the work order comes after the case. So maybe option B?
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Harrison
11 months ago
I think we need to create a case first to log the customer issue before anything else, right?
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Marguerita
11 months ago
I thought the work order was essential for tracking the job, but I can't recall the exact order of steps.
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Rickie
11 months ago
I'm not too sure about this one. The wording is a bit tricky, and I want to make sure I understand the port mapping correctly.
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Margurite
11 months ago
Wait, I thought list views were just for viewing data in a table format. I didn't realize you could do all these other things like printing and following records. I better re-read the question closely.
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