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Salesforce Exam Field Service Consultant Topic 9 Question 54 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 54
Topic #: 9
[All Field Service Consultant Questions]

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C

Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.


by Virgie at Mar 21, 2024, 09:07 PM

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Yvonne
10 months ago
This is a tough one, but I'm going to go with C) Customer First and B) Soft Boundaries. Gotta keep those clients happy, even if it means bending over backwards a little.
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Vivienne
10 months ago
A) High Intensity is definitely the way to go. We need to work our team to the bone to make these customers happy. No time for boundaries or customer-first policies!
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Lynna
10 months ago
I think Emergency Policy could also be useful in certain situations.
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Gwenn
10 months ago
I agree, High Intensity is the best option for quick service.
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Rima
10 months ago
High Intensity might also help in committing preferred resources to accounts.
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Ilene
10 months ago
I think Emergency Policy could also be useful for providing prompt service.
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Lenna
11 months ago
I agree, placing the customer first is key for increasing satisfaction.
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Rosendo
11 months ago
I think Customer First would be a good option.
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Irving
11 months ago
I also believe that Emergency Policy would be another default Scheduling Policy to consider for providing prompt service.
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Malcom
11 months ago
I agree with Justine. Customer First sounds like it prioritizes customer satisfaction.
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Lauryn
11 months ago
D) Emergency Policy sounds like the way to go. If the customer is unhappy, we need to pull out all the stops to fix it ASAP!
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Karl
12 months ago
I think the correct answers are C) Customer First and B) Soft Boundaries. This aligns with the requirement to commit resources to accounts and provide prompt service.
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Merilyn
10 months ago
So, Customer First and Soft Boundaries are the best choices for increasing customer satisfaction.
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Raymon
10 months ago
Exactly, those policies are more about urgency rather than customer preference.
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Ashanti
10 months ago
High Intensity and Emergency Policy wouldn't focus on customer satisfaction like the other options.
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Linn
10 months ago
Customer First and Soft Boundaries make sense for preferred resources and quick service.
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Laine
11 months ago
I agree, those policies prioritize customer satisfaction and prompt service.
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Mattie
11 months ago
I believe the correct answers are C) Customer First and B) Soft Boundaries.
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Justine
1 years ago
I think Customer First is one of the default Scheduling Policies that can meet this requirement.
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