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Salesforce Certified Field Service Consultant (FS-Con-101) Exam Questions

Exam Name: Salesforce Certified Field Service Consultant
Exam Code: Salesforce Certified Field Service Consultant (FS-Con-101)
Related Certification(s):
  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Salesforce Certified Field Service Consultant (FS-Con-101) practice questions in our database: 163 (updated: Aug. 15, 2025)
Expected Salesforce Certified Field Service Consultant (FS-Con-101) Exam Topics, as suggested by Salesforce :
  • Topic 1: Managing Resources: The section of the exam covers how to configure and oversee crews, find out when to set up different resource types, and suggest the best Service Territories and their Members.
  • Topic 2: Managing Work Orders: In this section, the topics covered include configuring Work Order processes, parameters, and Work Types. In a given environment, it covers how to choose the appropriate Resource Preferences and how to apply Products Required to a Work Order. It also relates to the analysis of using the Work Order Line Items.
  • Topic 3: Managing Scheduling and Optimization: The exam section covers the understanding of field service settings for SFS Administrators. In a given landscape, it covers how to select the most appropriate action to manage a Service Appointment. Moreover, the section is about applying the appropriate lifecycle of a Service Appointment required to execute a Work Order and how to select the appropriate Schedule Policy to achieve the business needs.
  • Topic 4: Configuring Mobility: This section of the exam covers assessing the needs and technologies required to implement a customer sign-off procedure and how to set up the Field Service app to support key business processes. It deals with distinguishing between Field Service Mobile and Salesforce Mobile app skills.
  • Topic 5: Managing Inventory: In this section, the focus is on business requirements and how to distinguish the appropriate price book model for products consumed. It also covers how to justify which defines the applicable inventory model and describe the Return Order object model and process.
  • Topic 6: Managing Assets: In this exam section, the focus is on the application of procedural concepts to maintain and update assets and asset relationships.
  • Topic 7: Configuring Maintenance Plans: In this exam section, focus is given on suggestions regarding the appropriate maintenance plan.
  • Topic 8: Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.
Disscuss Salesforce Salesforce Certified Field Service Consultant (FS-Con-101) Topics, Questions or Ask Anything Related
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Myra

1 months ago
Field Service Consultant exam was tough, but I passed thanks to Pass4Success's excellent prep!
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Ronnie

1 months ago
Parts management and product consumption scenarios were included. Study how to track and manage parts usage in field service operations.
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Aileen

2 months ago
Optimization and scheduling logic questions appeared. Understand the factors that influence automated scheduling and how to fine-tune optimization settings.
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Miesha

2 months ago
Salesforce certification in the bag! Pass4Success made my study time incredibly efficient.
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Lorrie

3 months ago
Integration with other Salesforce clouds came up. Be prepared for questions on how Field Service integrates with Service Cloud and Sales Cloud.
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Larue

4 months ago
Passed on my first try! Pass4Success's questions aligned perfectly with the actual exam.
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Fairy

5 months ago
Service report templates were tested. Know how to create and customize service report templates for different types of work orders.
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Veronica

5 months ago
Field Service Consultant cert achieved! Couldn't have done it without Pass4Success's prep materials.
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Darrin

5 months ago
Forecasting and capacity planning questions were challenging. Understand how to use FSL features for long-term resource planning and forecasting.
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Brittani

6 months ago
Crew management scenarios were included. Study how to set up and manage crews for complex field service jobs requiring multiple resources.
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Gertude

6 months ago
Nailed the Salesforce exam! Pass4Success's questions were incredibly similar to the real thing.
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Jaime

6 months ago
Contract management questions appeared. Be familiar with service contracts, entitlements, and how they relate to field service operations.
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Hailey

7 months ago
Time sheet and absence management came up. Understand how to configure and use time sheets for accurate time tracking in field service.
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Apolonia

7 months ago
Exam success! Pass4Success's materials were crucial for my Field Service Consultant certification.
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Xuan

7 months ago
I passed the Salesforce Certified Field Service Consultant exam, and the Pass4Success practice questions were very useful. One question that I struggled with was about Configuring Maintenance Plans. It asked how to automate maintenance reminders for assets, and I wasn't sure about the exact steps.
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Lili

7 months ago
Knowledge article integration was tested. Know how to leverage knowledge articles for field service technicians and incorporate them into work orders.
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Shasta

8 months ago
Asset management questions were present. Study the relationship between assets, locations, and work orders in field service contexts.
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Earleen

8 months ago
Certified Field Service Consultant now, thanks to Pass4Success's accurate exam questions!
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Marion

8 months ago
Happy to report that I passed the Salesforce Field Service Consultant exam! The Pass4Success practice questions were a great help. There was a question on Managing Resources that asked how to allocate resources based on skill sets, and I had to remember the specific settings for resource management.
upvoted 0 times
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Twana

8 months ago
Maintenance plans and preventive maintenance scenarios appeared. Understand how to create and manage maintenance plans for recurring services.
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Mica

8 months ago
I passed the Salesforce Certified Field Service Consultant exam, and the Pass4Success practice questions played a big role. One question that I found difficult was about Managing Inventory. It asked how to set up inventory replenishment rules, and I wasn't entirely sure about the correct configuration.
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Lera

9 months ago
Passed the Salesforce exam with flying colors! Pass4Success made it possible in such a short time.
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Leota

9 months ago
Service territory management was crucial. Know how to set up and optimize service territories for efficient field service operations.
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Whitley

9 months ago
Thrilled to announce that I passed the Salesforce Field Service Consultant exam! The Pass4Success practice questions were very helpful. There was a question on Permissions and Sharing that asked how to set up role-based access for different user groups, and I had to think carefully about the sharing rules.
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Barabara

9 months ago
Inventory management questions were tricky. Be familiar with product and location hierarchies, and how they impact stock levels and transfers.
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Veronique

9 months ago
I successfully passed the Salesforce Certified Field Service Consultant exam, and the Pass4Success practice questions were instrumental. One question that puzzled me was about Configuring Mobility. It asked how to enable offline access for field technicians, and I wasn't sure about all the necessary settings.
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Kathrine

10 months ago
Field Service Consultant exam conquered! Grateful for Pass4Success's relevant practice tests.
upvoted 0 times
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Glory

10 months ago
Mobile app configuration came up frequently. Understand how to customize the Field Service mobile app for different user profiles and roles.
upvoted 0 times
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Malcolm

10 months ago
Excited to share that I passed the Salesforce Field Service Consultant exam! The Pass4Success practice questions were a lifesaver. There was a question on Managing Assets that asked how to track asset lifecycle stages, and I had to recall the specific fields and processes involved.
upvoted 0 times
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Yvonne

10 months ago
Resource management was a key focus. Expect questions on capacity-based and skills-based assignment rules. Know how to set up and utilize these effectively.
upvoted 0 times
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Flo

10 months ago
I passed the Salesforce Certified Field Service Consultant exam, thanks to the Pass4Success practice questions. One challenging question was about Managing Scheduling and Optimization. It asked how to configure the system to automatically assign the nearest available technician to a job, and I wasn't completely confident in my answer.
upvoted 0 times
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Stevie

11 months ago
Aced the Field Service Consultant certification! Pass4Success materials were a lifesaver for quick prep.
upvoted 0 times
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Lashunda

11 months ago
Encountered several questions on Service Appointment scheduling optimization. Study the factors affecting automated scheduling and how to configure scheduling policies.
upvoted 0 times
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Nguyet

11 months ago
Just cleared the Salesforce Field Service Consultant exam! The Pass4Success practice questions were a great resource. There was a tricky question on Managing Work Orders, specifically about the best practices for prioritizing urgent work orders. I had to think hard about the criteria for urgency.
upvoted 0 times
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Shoshana

11 months ago
Just passed the Salesforce Certified Field Service Consultant exam! So grateful for Pass4Success's relevant practice questions. Be ready for scenario-based questions on Work Order management and prioritization.
upvoted 0 times
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Gracia

11 months ago
I recently passed the Salesforce Certified Field Service Consultant exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring Maintenance Plans. It asked how to set up a recurring maintenance schedule for assets, and I wasn't entirely sure about the correct sequence of steps.
upvoted 0 times
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Dannie

12 months ago
Just passed the Salesforce Field Service Consultant exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Joseph

12 months ago
Passing the Salesforce Certified Field Service Consultant exam was a great achievement for me, and I attribute my success to using Pass4Success practice questions. The exam covered important topics like Managing Resources and Managing Work Orders. One question that I remember struggling with was related to choosing the appropriate Resource Preferences for a given environment. Despite my uncertainty, I passed the exam.
upvoted 0 times
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Vernice

1 years ago
My exam experience was successful as I passed the Salesforce Certified Field Service Consultant exam using Pass4Success practice questions. The exam included topics such as Managing Resources and Managing Work Orders. One question that I found challenging was about configuring Work Order processes and applying Products Required to a Work Order. Despite my uncertainty, I was able to pass the exam.
upvoted 0 times
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Jina

1 years ago
Just passed the Salesforce Certified Field Service Consultant exam! Be prepared for questions on optimization of resource scheduling and capacity planning. Study the Service Appointment lifecycle and how to maximize efficiency. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Kattie

1 years ago
Service appointment booking and optimization were crucial topics in my exam. Practice solving complex scheduling problems and understanding optimization rules. Thanks to Pass4Success for providing relevant practice questions that helped me prepare efficiently and pass the exam!
upvoted 0 times
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Ezekiel

1 years ago
I recently passed the Salesforce Certified Field Service Consultant exam with the help of Pass4Success practice questions. The exam covered topics like Managing Resources and Managing Work Orders. One question that stood out to me was related to configuring crews and setting up Service Territories. I wasn't completely sure of the answer, but I managed to pass the exam.
upvoted 0 times
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Free Salesforce Salesforce Certified Field Service Consultant (FS-Con-101) Exam Actual Questions

Note: Premium Questions for Salesforce Certified Field Service Consultant (FS-Con-101) were last updated On Aug. 15, 2025 (see below)

Question #1

Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: B, D

Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumed on work orders are used to track products or services that are consumed as part of a work order.


Question #2

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.

How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

Reveal Solution Hide Solution
Correct Answer: B

Resource Availability Rules are rules that define when resources are available for service appointments based on their working hours, absences, breaks, travel time, etc.[77]. Using the Resource Availability Rule would allow configuring the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM by setting up criteria such as break duration equals 30 minutes and break start time after 1 PM[78]. Creating a recurring Service Appointment would not ensure a 30-minute lunch break that begins every day after 1 PM. Recurring Service Appointments are service appointments that repeat at regular intervals such as daily, weekly, or monthly[79]. Using appropriate Resource Operating Hours would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Operating Hours are records that define when resources are available for work based on their time zones, business hours, holidays, etc.[80]. Creating Resource Absences every day would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Absences are records that mark resources as unavailable for work for specific time periods due to sickness, vacation, or other reasons[81]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_breaks.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_recurring_service_appointments_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_resource_operating_hours_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5


Question #3

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Reveal Solution Hide Solution
Correct Answer: C

This option allows automatically dispatching a certain number of Service Appointments to a technician after they complete their current one, based on a predefined criteria. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatch.htm&type=5


Question #4

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.

How should the Consultant meet this requirement?

Reveal Solution Hide Solution
Correct Answer: A

Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans[126]. Defining a generation horizon of 14 days would allow Universal Containers to automatically generate Work Orders 14 days before the next suggested maintenance date by creating work orders from maintenance plans within 14 days of their scheduled date[127]. Defining a generation timeframe of 14 days would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Timeframe is a setting that defines how often work orders should be generated from maintenance plans[128]. Configuring Auto-generate Work Orders to True would not automatically generate Work Orders 14 days before the next suggested maintenance date. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[129]. Defining a generation horizon of 20,160 minutes would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Horizon is measured in days, not minutes[130]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_horizon.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5


Question #5

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.

Which two permission sets should give a user access to the Crew Management tool?

Choose ? answers

Reveal Solution Hide Solution
Correct Answer: B

These two permission sets give access to the Crew Management tool, which allows creating and managing crews and crew members. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.htm&type=5


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