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Salesforce Certified Field Service Consultant Exam
- Topic 1: Understand different field service settings for FSL Administrator/ Configure Work Order processes, parameters, and Work Types
- Topic 2: Outline the differences between aerial versus street-level routing/ Distinguish between FSL license types and when to deploy them
- Topic 3: Explain the relationships between time sheets, timesheet entries, service resources/ Compare different filtering options for the Dispatcher Console
- Topic 4: Understand the usage of Field Service Lightning for DateTime tracking fields/ Explain the difference between a multi-day Service Appointment and a standard Service Appointment
- Topic 5: Given a scenario, decide the appropriate type of optimization service to use/ Recommend the appropriate Service Territories and their Members
- Topic 6: Show how to use operating hours for service resources, accounts, work orders, and booking appointments/ Choose the appropriate action to manage a Service Appointment
- Topic 7: Distinguish between Field Service Mobile and Salesforce Mobile app capabilities/ Decide on the appropriate Schedule Policy to achieve the business requirements
- Topic 8: Determine the appropriate dispatch strategy for an organization/ Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
- Topic 9: Determine the appropriate option to execute Complex Work in FSL/ Illustrate how to configure Work Order Milestones
Free Salesforce Salesforce Certified Field Service Consultant Exam Actual Questions
The questions for Salesforce Certified Field Service Consultant were last updated On Jan. 18, 2022
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
universal container (uc) is rolling out inventory management to better manage
parts and inventory. UC wants to automatically associate certain parts and products
to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
Universal containers want to implement service legal agreements (SLA) for work
Order.
Which three considerations should the consultant take into account?
Which two objects are required when configuring an optimization job?
Choose 2 answers
A universal container customer is having issues with three containers at the
customer's site. Each container is tracked as an asset on the customer's account
Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
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