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Salesforce Certified Field Service Consultant Exam
- Topic 1: Understand different field service settings for FSL Administrator/ Configure Work Order processes, parameters, and Work Types
- Topic 2: Outline the differences between aerial versus street-level routing/ Distinguish between FSL license types and when to deploy them
- Topic 3: Explain the relationships between time sheets, timesheet entries, service resources/ Compare different filtering options for the Dispatcher Console
- Topic 4: Understand the usage of Field Service Lightning for DateTime tracking fields/ Explain the difference between a multi-day Service Appointment and a standard Service Appointment
- Topic 5: Given a scenario, decide the appropriate type of optimization service to use/ Recommend the appropriate Service Territories and their Members
- Topic 6: Show how to use operating hours for service resources, accounts, work orders, and booking appointments/ Choose the appropriate action to manage a Service Appointment
- Topic 7: Distinguish between Field Service Mobile and Salesforce Mobile app capabilities/ Decide on the appropriate Schedule Policy to achieve the business requirements
- Topic 8: Determine the appropriate dispatch strategy for an organization/ Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
- Topic 9: Determine the appropriate option to execute Complex Work in FSL/ Illustrate how to configure Work Order Milestones
Free Salesforce Salesforce Certified Field Service Consultant Exam Actual Questions
The questions for Salesforce Certified Field Service Consultant were last updated On May. 26, 2023
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?
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