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Salesforce Certified Field Service Consultant Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified Field Service Consultant
Duration: 105 Minutes
Number of questions in our database: 139
Exam Version: Jan. 23, 2023
Exam Official Topics:
  • Topic 1: Understand different field service settings for FSL Administrator/ Configure Work Order processes, parameters, and Work Types
  • Topic 2: Outline the differences between aerial versus street-level routing/ Distinguish between FSL license types and when to deploy them
  • Topic 3: Explain the relationships between time sheets, timesheet entries, service resources/ Compare different filtering options for the Dispatcher Console
  • Topic 4: Understand the usage of Field Service Lightning for DateTime tracking fields/ Explain the difference between a multi-day Service Appointment and a standard Service Appointment
  • Topic 5: Given a scenario, decide the appropriate type of optimization service to use/ Recommend the appropriate Service Territories and their Members
  • Topic 6: Show how to use operating hours for service resources, accounts, work orders, and booking appointments/ Choose the appropriate action to manage a Service Appointment
  • Topic 7: Distinguish between Field Service Mobile and Salesforce Mobile app capabilities/ Decide on the appropriate Schedule Policy to achieve the business requirements
  • Topic 8: Determine the appropriate dispatch strategy for an organization/ Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
  • Topic 9: Determine the appropriate option to execute Complex Work in FSL/ Illustrate how to configure Work Order Milestones

Free Salesforce Salesforce Certified Field Service Consultant Exam Actual Questions

The questions for Salesforce Certified Field Service Consultant were last updated On Jan. 23, 2023

Question #1

Which licensing will be required for the Field Service Schedule Optimization user?

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Correct Answer: A

Question #2

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

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Correct Answer: D

Question #3

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.

Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?

Choose 2 answers

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Correct Answer: C, D

Question #4

At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.

What is the best permission set(s) a consultant should recommend assigning to NTO agents?

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Correct Answer: D

Question #5

Which licensing will be required for the Field Service Schedule Optimization user?

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Correct Answer: A


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