Discuss Salesforce Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam Topic 6 Question 9

Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.

Some of the articles are more than 2 years old.

What should a consultant recommend to optimize the public knowledge base?

AManually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

BBulk-import all articles to Salesforce and achieve duplicate and outdated articles.

CManually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

DBulk-import the top performing articles to Salesforce and select the public knowledge base channel.

Suggested Answer: B

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12 comments · newest first

Shonda 12 months ago

Not sure about that, what if the top articles are still outdated?

Timothy 12 months ago

Public Knowledge Base channel seems like the best option!

Karan 12 months ago

Wait, why bulk-import? That sounds risky with duplicates.

Raylene 1 year ago

Agree, outdated stuff can really hurt the knowledge base.

Quentin 1 year ago

I think manually adding top articles is the way to go.

Edda 1 year ago

I recall that we should prioritize top-performing articles, but I’m not clear if bulk-importing them is the best way to avoid duplicates.

Cherri 1 year ago

I’m a bit confused about the channels. Shouldn't the public knowledge base be accessible to everyone? I think option D sounds right, but I’m not entirely sure.

Malissa 1 year ago

I think we practiced a similar question where we had to choose between manual and bulk methods. I feel like manually adding top articles might be safer.

Trina 1 year ago

I remember we discussed the importance of keeping the knowledge base updated, but I'm not sure if bulk-importing is the best approach for older articles.

Amie 1 year ago

This seems straightforward enough. I'll go with option C, which uses the entityManager.getTransaction().begin() and entityManager.getTransaction().commit() methods to manage the transaction and save the changes.

Elly 1 year ago

I'm not entirely sure about this one, but I think it has to do with how the database handles I/O operations during the snapshot process. I'll need to review my notes to see if I can recall the specifics.

Leanora 1 year ago

This seems straightforward - I think the Upsert option is the way to go here. It'll let me both update existing records and insert new ones.

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 6 Question 9 Discussion