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Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
Suggested Answer: B
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13 comments · newest first
LE
Lettie
12 months ago
Sharing Map sounds complicated for this situation.
SY
Sylvie
12 months ago
Wait, can customers really see their cases after assignment?
LY
Lynsey
12 months ago
Not so sure about that. OWD might be better.
SC
Scarlet
1 year ago
Definitely agree with that!
KA
Kaycee
1 year ago
I think Sharing Set is the way to go here.
BI
Billy
1 year ago
I feel like Sharing Sets were mentioned in a practice question, and they seemed to fit well for customer communities.
GL
Glenna
1 year ago
Case co-ownership sounds familiar, but I’m not convinced it’s the best option for allowing customers to view their own cases.
EA
Earleen
1 year ago
I'm not entirely sure, but I remember something about OWD and Apex Sharing being more complex than necessary for this scenario.
LA
Launa
1 year ago
I think Sharing Sets might be the right choice here since they allow customers to see their own cases.
NO
Novella
1 year ago
Ah, I remember learning about this in class. The network requirement for a File Analytics deployment is the Client-side network. That's the one that makes the most sense to me.
JO
Jody
1 year ago
Definitely A. Rebuilding the configuration cache is the standard procedure for updating settings and seeing them take effect on the front-end.
HE
Hermila
1 year ago
I think it might be demand planning because it analyzes sales trends, but I'm not completely sure.
JA
Jaleesa
1 year ago
Hmm, this looks like it might be related to network authentication. I'll need to carefully read through the code and options to determine what it's actually doing.