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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 5 Question 45 Discussion

Universal Containers is implementing a customer community.What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
B) Sharing Set
A) OWD and Apex Sharing
C) Case co-ownership using Super User access
D) Sharing Map and custom permission set

Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 5 Question 45 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam
Question #: 45
Topic #: 5
[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Universal Containers is implementing a customer community.

What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

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Suggested Answer: B

by Samira at Mar 20, 2023, 04:20 AM

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Lettie
10 months ago
Sharing Map sounds complicated for this situation.
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Sylvie
10 months ago
Wait, can customers really see their cases after assignment?
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Lynsey
10 months ago
Not so sure about that. OWD might be better.
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Scarlet
11 months ago
Definitely agree with that!
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Kaycee
11 months ago
I think Sharing Set is the way to go here.
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Billy
11 months ago
I feel like Sharing Sets were mentioned in a practice question, and they seemed to fit well for customer communities.
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Glenna
11 months ago
Case co-ownership sounds familiar, but I’m not convinced it’s the best option for allowing customers to view their own cases.
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Earleen
11 months ago
I'm not entirely sure, but I remember something about OWD and Apex Sharing being more complex than necessary for this scenario.
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Launa
11 months ago
I think Sharing Sets might be the right choice here since they allow customers to see their own cases.
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Novella
11 months ago
Ah, I remember learning about this in class. The network requirement for a File Analytics deployment is the Client-side network. That's the one that makes the most sense to me.
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Jody
11 months ago
Definitely A. Rebuilding the configuration cache is the standard procedure for updating settings and seeing them take effect on the front-end.
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Hermila
11 months ago
I think it might be demand planning because it analyzes sales trends, but I'm not completely sure.
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Jaleesa
11 months ago
Hmm, this looks like it might be related to network authentication. I'll need to carefully read through the code and options to determine what it's actually doing.
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