Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam - Topic 3 Question 85 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam

Question #: 85
Topic #: 3

[All Salesforce Certified Experience Cloud Consultant (EX-Con-101) Questions]

Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.

How should NTO manage its accounts in its Partner Community?

AExtend the Standard Role Hierarchy setting departments as child accounts.

BEnable the External Account Hierarchy setting departments as child accounts.

CUse the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

DSince NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

Show Suggested Answer

Suggested Answer: D

To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CK can use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.

by Audra at Feb 06, 2025, 10:28 PM

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Brock

3 months ago

I’m leaning towards D, sounds like a safer route given their setup.

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Mike

3 months ago

C seems like a solid choice too, especially for sharing access.

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Coral

3 months ago

Wait, can they even use External Account Hierarchy with person accounts?

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Lettie

4 months ago

Definitely agree with B! External Account Hierarchy is key.

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Roosevelt

4 months ago

I think option B makes the most sense for visibility.

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Benedict

4 months ago

I vaguely recall that if person accounts are involved, it complicates things with the External Account Hierarchy. Option D seems to suggest that, but I’m not completely confident.

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Honey

4 months ago

I’m a bit confused about the implications of using child accounts. I thought extending the role hierarchy was a good approach, but I’m not certain if it applies here.

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Lashanda

4 months ago

I think we practiced a similar question where we had to decide between using sharing sets and role hierarchies. I feel like option C might be the best fit for granting access.

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Zena

5 months ago

I remember discussing the importance of the External Account Hierarchy in class, but I'm not entirely sure if it's the right choice here since they also use person accounts.

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Kati

5 months ago

I feel pretty confident about this. I think the key is to use the Business Accounts and Contacts with Sharing Sets to grant the necessary record access, since NTO has person accounts.

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Derick

5 months ago

Hmm, not sure about this one. I'll need to weigh the pros and cons of the different options and make sure I understand how they work with person accounts and the Customer Community Plus licenses.

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Cassi

5 months ago

Okay, I've got this. Based on the information provided, I think the External Account Hierarchy setting is the way to go to manage the departments as child accounts.

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Kristal

5 months ago

I'm a bit confused by the details here. I'll need to re-read the question and think through the different account hierarchy and sharing options to figure out the best approach.

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Valda

5 months ago

This seems like a tricky question, but I think I have a good strategy. I'll need to carefully consider the different account management options and how they might work with NTO's specific setup.

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Eric

9 months ago

I wonder if the 'Northern Trail Outfitters' name was just a pun on 'no trail left untrodden' in their customer management strategy.

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Arlene

9 months ago

I bet the person who wrote this question has never actually had to manage a real-world B2B account setup. Option B all the way!

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Ailene

9 months ago

Option C sounds like a lot of manual work. I'd rather let Salesforce handle the hierarchy for me. B is the obvious choice here.

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Tula

8 months ago

Letting Salesforce handle the hierarchy sounds like the way to go.

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Verda

9 months ago

It would definitely simplify things for NTO.

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Pauline

9 months ago

I agree, using the External Account Hierarchy setting makes sense.

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Kayleigh

9 months ago

I think option B is the best choice.

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Dana

10 months ago

Hmm, I'm a bit confused. If they're using person accounts for B2C, can they really use the External Account Hierarchy? Option D might be the safer bet.

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Lachelle

10 months ago

I think option B is the way to go. The External Account Hierarchy sounds perfect for managing those large B2B accounts and their child departments.

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Dudley

8 months ago

Using the External Account Hierarchy setting for departments as child accounts makes sense for NTO's B2B business.

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Tamra

9 months ago

I think option B would provide the visibility needed for users at the parent account level.

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Matt

9 months ago

I agree, option B seems like the best choice for managing those large B2B accounts.

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Stevie

11 months ago

I'm not sure, but maybe we could also consider using groups and sharing rules if needed.

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Stephania

11 months ago

I agree with Tambra. It seems like the most efficient way to grant additional record access.

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Tambra

11 months ago

I think we should use the Business Accounts and Contacts with Sharing Sets option.

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