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Salesforce Exam Experience Cloud Consultant Topic 3 Question 46 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam
Question #: 46
Topic #: 3
[All Experience Cloud Consultant Questions]

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience site?

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Suggested Answer: C

by Loreta at Mar 29, 2023, 04:11 PM

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Lyda
1 months ago
Option D is the way to go, unless you want your agents to play 20 questions with the customer. Pre-chat forms are a lifesaver!
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Oretha
7 days ago
I agree, pre-chat forms make the process much smoother for both agents and customers.
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Lauran
20 days ago
Pre-chat forms are a lifesaver!
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Alease
1 months ago
Option D is the way to go, unless you want your agents to play 20 questions with the customer.
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Henriette
2 months ago
Hmm, I don't know. A unique chat per topic? That sounds like a lot of work. I'm going with the pre-chat form, option D.
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Talia
4 days ago
Enabling Chat for authenticated users can save time by passing user information.
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Francoise
7 days ago
Creating a flow for customers to fill out can also streamline the process.
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Xuan
13 days ago
Pre-chat form is a good idea. It helps gather necessary information.
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Chauncey
2 months ago
Option B sounds like a hassle for the customer. They shouldn't have to log in just to use the chat. D is the obvious choice here.
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Samira
1 months ago
D is the obvious choice here.
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Yasuko
1 months ago
Option B sounds like a hassle for the customer. They shouldn't have to log in just to use the chat.
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Germaine
2 months ago
I agree with option D. A pre-chat form is a clean and efficient way to capture the details needed before starting the conversation.
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Cassandra
2 months ago
I see both points, but I think option B could work well too. Enabling Chat for authenticated users and passing their information on hidden fields can save time.
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Marg
2 months ago
I disagree, I believe option A is more efficient. Creating a flow for customers to fill out before initiating Chat can streamline the process.
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Freida
2 months ago
Option D is the way to go. A pre-chat form is the perfect solution to gather all the necessary information upfront without frustrating the customer.
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Renea
27 days ago
I think enabling Chat for only authenticated users and passing their information on hidden fields could also work well.
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Billy
1 months ago
Creating a flow for customers to fill out before initiating Chat sounds like a good idea too.
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Delfina
2 months ago
I agree, having a pre-chat form would definitely streamline the process for agents.
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Christene
2 months ago
Option D is the way to go. A pre-chat form is the perfect solution to gather all the necessary information upfront without frustrating the customer.
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Elfriede
2 months ago
I think option D is the best choice. It makes sense to have a pre-chat form to capture information upfront.
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