Genesys Exam GCX-ARC Topic 1 Question 53 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 53
Topic #: 1

[All GCX-ARC Questions]

Why must you create queues for ACD functionality to work?

AQueues are the waiting lines for the agents who will be assigned interactions through ACD

BQueues provide ACD with a means to determine the skill level requirement of an interaction

CQueues are the waiting lines for interactions that are routed using ACD

DQueues match agents to an appropriate interaction using ACD

Show Suggested Answer

Suggested Answer: D

by Vinay at Jun 26, 2025, 09:04 AM

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Desiree

10 days ago

I believe queues are essential for ACD to efficiently route interactions to the appropriate agents.

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Jose

10 days ago

I agree with C. Queues are essential for ACD to work efficiently by holding the interactions until an appropriate agent becomes available.

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Raul

13 days ago

I agree with Daron. Queues help ACD match agents to the right interactions based on skill level.

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Daron

21 days ago

I think queues are necessary for ACD functionality to work because they are waiting lines for interactions.

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Lina

21 days ago

The correct answer is C. Queues are the waiting lines for interactions that are routed using ACD. It's the fundamental purpose of queues in an ACD system.

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