Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam - Topic 4 Question 47 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud Accredited Professional (AP-207) exam

Question #: 47
Topic #: 4

[All Energy and Utilities Cloud Accredited Professional (AP-207) Questions]

An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer

service portal that provides customers with a 360-degree view of their energy and utility accounts and

includes guided processes for common actions.

Which Energy and Utilities Cloud application should they use?

ACustomer Acquisition Management

BEnergy and Utilities Contact Center Console

CExperience Self-Serve Portal

DUtility Self-Serve Portal

Show Suggested Answer

Suggested Answer: D

by Celeste at Jul 15, 2026, 11:47 PM

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Louisa

21 hours ago

I remember practicing a question about customer service portals, and I think the Utility Self-Serve Portal might be more tailored for utilities specifically.

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Lyndia

6 days ago

I think the Experience Self-Serve Portal could be the right choice since it focuses on customer interactions, but I'm not entirely sure.

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