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An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers
Suggested Answer: B, C
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25 comments · newest first
KA
Kaycee
10 months ago
C is definitely the way to go, real-time updates are crucial!
VE
Velda
11 months ago
I think B is a good choice too, nightly queries keep things updated.
PA
Pansy
11 months ago
Option A sounds solid, Salesforce as the main hub makes sense.
DA
Darci
11 months ago
Wait, can Salesforce really push updates to the billing system like that?
VI
Vincenza
11 months ago
D seems outdated, who even uses the Export Wizard anymore?
LE
Leonor
11 months ago
I don't recall the Export Wizard being a viable solution for this. It seems too manual for what they need.
MI
Minna
12 months ago
I'm a bit confused about the billing system querying Salesforce. Is that really a common practice?
MA
Mariann
12 months ago
I think option C sounds familiar from our practice questions. Sending updates in real-time could be really efficient!
CH
Chi
1 year ago
I remember discussing how Salesforce can be the system of record, but I'm not sure if that's the best option for this scenario.
LU
Luz
1 year ago
I've got a good feeling about this. I think option C is the way to go - real-time or batch updates from Salesforce to the billing system seems like the most robust approach.
TA
Tarra
1 year ago
I'm a bit confused on this one. I'll need to review the details carefully and make sure I understand the requirements before deciding on the best solution.
LI
Lizbeth
1 year ago
Alright, I've got a strategy for this. I'll start by identifying the system of record for the contact data, then consider the best way to keep the two systems in sync.
MA
Ma
1 year ago
Okay, let's see here. I think the key is understanding how the data flow needs to work between Salesforce and the billing system. I'll need to weigh the pros and cons of each approach.
AL
Alaine
1 year ago
Hmm, this seems like a tricky one. I'll need to carefully consider the options and think through the implications of each.
PA
Pamela
1 year ago
I agree with Von. It would be easier to manage if Salesforce is the main source of contact information.
LE
Lenna
1 year ago
Option A is a non-starter. Salesforce can't be the only system of record for contact data. The billing system needs that information too. C is the obvious choice here.
VO
Von
1 year ago
I think option A sounds good. Salesforce can be the system of record for contacts.
TA
Tamie
1 year ago
B and D are not great options. Querying Salesforce every night and exporting to a CSV seem like a lot of manual work. C is the way to go for sure.
FR
Francesco
1 year ago
Option C makes the most sense. Salesforce should be able to update the billing system in real-time or in batches. That's the most efficient way to keep the systems in sync.
DO
Dominque
1 year ago
It would definitely streamline the process and reduce the chances of errors or discrepancies.
JA
Janae
1 year ago
I agree, real-time updates would ensure accurate and up-to-date information between the systems.
EI
Eileen
1 year ago
Yes, it would definitely streamline the process and reduce the chances of errors.
VA
Vallie
1 year ago
I agree, real-time updates would ensure that both systems have the most up-to-date information.
NO
Norah
1 year ago
Option C makes the most sense. Salesforce should be able to update the billing system in real-time or in batches. That's the most efficient way to keep the systems in sync.
DO
Dorinda
1 year ago
Option C makes the most sense. Salesforce should be able to update the billing system in real-time or in batches. That's the most efficient way to keep the systems in sync.