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Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam - Topic 4 Question 33 Discussion

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.What two options can be presented back as potential solution?Choose 2 answers
B) The billing system can query Salesforce every night to retrieve changes made to contacts. and C) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
A) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
D) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam - Topic 4 Question 33 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud Accredited Professional (AP-207) exam
Question #: 33
Topic #: 4
[All Energy and Utilities Cloud Accredited Professional (AP-207) Questions]

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.

What two options can be presented back as potential solution?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C

by Cora at Aug 01, 2025, 06:25 AM

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Kaycee
5 months ago
C is definitely the way to go, real-time updates are crucial!
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Velda
6 months ago
I think B is a good choice too, nightly queries keep things updated.
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Pansy
6 months ago
Option A sounds solid, Salesforce as the main hub makes sense.
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Darci
6 months ago
Wait, can Salesforce really push updates to the billing system like that?
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Vincenza
6 months ago
D seems outdated, who even uses the Export Wizard anymore?
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Leonor
6 months ago
I don't recall the Export Wizard being a viable solution for this. It seems too manual for what they need.
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Minna
7 months ago
I'm a bit confused about the billing system querying Salesforce. Is that really a common practice?
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Mariann
7 months ago
I think option C sounds familiar from our practice questions. Sending updates in real-time could be really efficient!
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Chi
7 months ago
I remember discussing how Salesforce can be the system of record, but I'm not sure if that's the best option for this scenario.
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Luz
7 months ago
I've got a good feeling about this. I think option C is the way to go - real-time or batch updates from Salesforce to the billing system seems like the most robust approach.
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Tarra
7 months ago
I'm a bit confused on this one. I'll need to review the details carefully and make sure I understand the requirements before deciding on the best solution.
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Lizbeth
8 months ago
Alright, I've got a strategy for this. I'll start by identifying the system of record for the contact data, then consider the best way to keep the two systems in sync.
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Ma
8 months ago
Okay, let's see here. I think the key is understanding how the data flow needs to work between Salesforce and the billing system. I'll need to weigh the pros and cons of each approach.
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Alaine
8 months ago
Hmm, this seems like a tricky one. I'll need to carefully consider the options and think through the implications of each.
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Pamela
10 months ago
I agree with Von. It would be easier to manage if Salesforce is the main source of contact information.
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Lenna
10 months ago
Option A is a non-starter. Salesforce can't be the only system of record for contact data. The billing system needs that information too. C is the obvious choice here.
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Von
10 months ago
I think option A sounds good. Salesforce can be the system of record for contacts.
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Tamie
10 months ago
B and D are not great options. Querying Salesforce every night and exporting to a CSV seem like a lot of manual work. C is the way to go for sure.
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Francesco
10 months ago
Option C makes the most sense. Salesforce should be able to update the billing system in real-time or in batches. That's the most efficient way to keep the systems in sync.
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Dominque
8 months ago
It would definitely streamline the process and reduce the chances of errors or discrepancies.
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Janae
8 months ago
I agree, real-time updates would ensure accurate and up-to-date information between the systems.
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Eileen
8 months ago
Yes, it would definitely streamline the process and reduce the chances of errors.
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Vallie
8 months ago
I agree, real-time updates would ensure that both systems have the most up-to-date information.
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Norah
10 months ago
Option C makes the most sense. Salesforce should be able to update the billing system in real-time or in batches. That's the most efficient way to keep the systems in sync.
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Dorinda
10 months ago
Option C makes the most sense. Salesforce should be able to update the billing system in real-time or in batches. That's the most efficient way to keep the systems in sync.
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