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Salesforce Exam Energy and Utilities Cloud Topic 4 Question 24 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 24
Topic #: 4
[All Energy and Utilities Cloud Questions]

An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance

Which object is used to store this data?

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Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


by Catalina at Jan 25, 2025, 06:56 AM

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Tamie
1 months ago
Hmm, this one's a real head-scratcher. I'm gonna go with 'Avocado' - I mean, it's a cloud-based system, so it's gotta have something to do with that, right?
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Kip
13 days ago
A) Service Account
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Caprice
1 months ago
Wait, wait, I've got it! It's 'Service Account', that's where they store the details of the service the customer is using, which includes the billing info, right?
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Carmelina
1 months ago
Ah, I think I got this! It's 'Account', that's where they keep all the customer details and billing history, right?
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Venita
17 days ago
Yes, you're correct! The customer invoice is stored in the 'Account' object.
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Titus
2 months ago
Ooh, I'm feeling confident about this one. It's gotta be 'Statement', that's where they store all the billing information, right?
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Kendra
23 days ago
User 3: Definitely, 'Statement' is the object used to store billing data in Energy and Utilities Cloud.
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Weldon
1 months ago
User 2: Yeah, I agree. 'Statement' makes the most sense for storing the latest customer invoice.
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Jesusita
1 months ago
User 1: I think it's 'Statement', that's where they store all the billing information, right?
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Terrilyn
2 months ago
I'm not sure, but I think D) Statement could also be a possible option for storing customer invoices.
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Thaddeus
2 months ago
I agree with Irma, storing customer invoices in a Bill object would help organize the data efficiently.
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Irma
2 months ago
I think the answer is C) Bill because it makes sense to store customer invoices in a bill object.
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Latanya
2 months ago
Hmm, this one's a tricky one. I'm going to go with 'Bill' - it just makes the most sense for storing customer invoices, doesn't it?
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Kimi
23 days ago
'Bill' does make sense for storing customer invoices.
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Breana
28 days ago
I'm not sure, but I'll go with 'Bill' as well.
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Marvel
1 months ago
I agree, 'Bill' seems like the most logical option.
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Jerry
2 months ago
I think 'Bill' is the right choice too.
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