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Salesforce Exam Energy and Utilities Cloud Topic 3 Question 20 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam
Question #: 20
Topic #: 3
[All Energy and Utilities Cloud Questions]

An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

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Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


by Kasandra at Oct 19, 2024, 12:00 AM

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Tegan
27 days ago
Service point, of course! That's where the energy fairies live and tell the company what's available. I bet they have a special handshake to get the info.
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Josephine
28 days ago
I'm going with C - the service point. It's the magical gateway that reveals the energy secrets of the home. I wonder if they have a map of all the service points, like a treasure trove of utility information.
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Madonna
8 days ago
Service Point is the key to unlocking the energy services available.
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Mirta
2 months ago
Ah, the old 'service point' conundrum. I bet the energy company keeps that information under lock and key, like it's the nuclear launch codes or something.
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Jani
22 days ago
Account
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Janae
28 days ago
Service Point
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Vilma
1 months ago
Meter
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Shelba
2 months ago
The service point is definitely the key to determining the available utilities at a new premise. It's like a secret code to unlock the mystery of gas vs. electricity!
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Dalene
1 months ago
Service Point
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Lillian
2 months ago
Meter
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Kami
2 months ago
I'm not sure, but I think it might be C) Service Point, as it determines the type of service available at the premise.
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Ronnie
2 months ago
I agree with Precious, because the meter measures the usage of gas and electricity.
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Precious
3 months ago
I think the answer is A) Meter.
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