Salesforce Exam Energy and Utilities Cloud Topic 1 Question 12 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 12
Topic #: 1

[All Energy and Utilities Cloud Questions]

A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.

How can the utility company best meet these requests using Energy and Utilities Cloud?

AWork with an external debt collection agency to ensure customers pay their outstanding amount.

BConsolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

CUse Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

DUse the Create Payment Plan action in the Contact Center Console.

Show Suggested Answer

Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

by Cassie at Jul 03, 2024, 12:32 AM

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Pamela

1 months ago

I bet the person who wrote Option A is the same one who came up with the idea of charging late fees on overdue bills. Talk about adding insult to injury!

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Mose

1 months ago

Option A? Seriously? Outsourcing debt collection is the last thing the utility company should be doing. They need to be more empathetic towards their struggling customers.

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2 months ago

Option B sounds like a lot of work just to set up payment plans. Why not just focus on the specific problem at hand with Option D?

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Cheryl

9 days ago

True, but Option D might be the quickest and easiest way to implement payment plans for customers in need.

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Helene

16 days ago

But Option C could also be helpful in accelerating cash collection and supporting different payment schedules.

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Lonny

1 months ago

I agree, Option D seems like the most direct solution to the problem.

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2 months ago

Option D is definitely the way to go. The utility company needs a simple and efficient way to set up payment plans for customers who are struggling to pay their bills.

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Lindsey

1 months ago

Using the Create Payment Plan action in the Contact Center Console would make it easier for customers to manage their payments and for the utility company to track and collect outstanding amounts.

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Justine

2 months ago

Option D is definitely the way to go. The utility company needs a simple and efficient way to set up payment plans for customers who are struggling to pay their bills.

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Cathrine

2 months ago

I'm not sure about Revenue Cloud. Maybe working with a debt collection agency like option A could also be effective in ensuring customers pay their outstanding amount.

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Nieves

2 months ago

I agree with Valentin. Using Revenue Cloud seems like the most efficient way to handle customer requests for installment payments.

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Valentin

2 months ago

I think option C is the best choice. Revenue Cloud can help accelerate cash collection and support payment schedules.

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