Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam - Topic 6 Question 109 Discussion

Actual exam question for Salesforce's Salesforce Certified Education Cloud Consultant (ED-Con-101) exam

Question #: 109
Topic #: 6

[All Salesforce Certified Education Cloud Consultant (ED-Con-101) Questions]

The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.

What should the consultant discuss first with the school?

ALeadership sponsorship

BBusiness objectives

CMetric identification

DCapacity to administer

Show Suggested Answer

Suggested Answer: D

The consultant should discuss the capacity to administer with the school first, because this is a critical factor for a successful implementation and adoption of Salesforce. The capacity to administer means having the resources, skills, and processes to manage and maintain the Salesforce system on an ongoing basis. The consultant should assess whether the school has a dedicated Salesforce administrator or team, or whether they need to hire or train one. The consultant should also advise the school on the best practices and tools for administering Salesforce. Leadership sponsorship, business objectives, and metric identification are important factors for a successful implementation, but they are already given in the scenario, so they do not need to be discussed first by the consultant. Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-key-stakeholders

https://trailhead.salesforce.com/en/content/learn/modules/admin_intro

by Fausto at May 01, 2025, 08:34 PM

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Olen

2 months ago

Leadership sponsorship is crucial for buy-in.

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Janae

2 months ago

Wait, can they really raise enrollment by 10%? Sounds ambitious.

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Lorrine

3 months ago

Capacity to administer is also important, though.

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Yun

3 months ago

Definitely agree, knowing goals is key!

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Cora

3 months ago

I think they should start with business objectives.

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Raul

3 months ago

I wonder if capacity to administer should be discussed early on. If the IT department can only support integration, that might limit what they can do with Salesforce later.

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Emmett

4 months ago

I practiced a question similar to this, and I feel like metric identification is key too. Without metrics, how will they measure success?

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Lore

4 months ago

I’m not so sure, but I remember something about leadership sponsorship being important for project success. Maybe that should come first?

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Tran

4 months ago

I think the consultant should start with business objectives. It’s crucial to understand what the school really wants to achieve with Salesforce.

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Remona

4 months ago

Definitely start with the business objectives. Understanding exactly what the school wants to achieve with Salesforce - like raising enrollment by 10% - will help guide the rest of the discussion and make sure we're solving the right problem.

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Ollie

4 months ago

Leadership sponsorship is key here. If the dean, recruitment director, and end users are all on board, that's a great sign. I'd focus on aligning on the business objectives and getting buy-in from the IT department since they're the ones who can support the integration.

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Gracia

5 months ago

Hmm, I'm a little unsure about this one. There are a few different aspects to consider - leadership sponsorship, business objectives, metrics, and capacity to administer. I think I'd want to dig into all of those to get a full understanding before recommending a specific approach.

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Luis

5 months ago

This seems like a pretty straightforward question. I'd start by discussing the business objectives with the school to make sure we're all on the same page about what they want to achieve with Salesforce.

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Tiara

8 months ago

The IT department can only support system integration, huh? Sounds like they're the real heroes here, trying to hold it all together with duct tape and a prayer.

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Latricia

8 months ago

D) Capacity to administer

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Zoila

8 months ago

C) Metric identification

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Cassie

8 months ago

B) Business objectives

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Gene

8 months ago

A) Leadership sponsorship

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Royce

9 months ago

Gotta love how the school wants to 'raise enrollment by 10%' - as if Salesforce is some kind of magical enrollment-boosting machine. Good luck with that, folks.

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Hyman

9 months ago

This is a tricky one. Metric identification is key to measuring the success of this project. Can't grow enrollment without some way to track progress.

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Han

8 months ago

C) Metric identification

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Deandrea

8 months ago

B) Business objectives

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Mollie

8 months ago

A) Leadership sponsorship

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Alline

9 months ago

Hold up, what about leadership sponsorship? You can't just dive in without buy-in from the top. That's a recipe for disaster.

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Desiree

9 months ago

I dunno, man. If the IT department can only support system integration, that's a pretty big roadblock to overcome. Capacity to administer should be the priority here.

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