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Free Salesforce Salesforce Certified Education Cloud Consultant Exam Actual Questions

The questions for Salesforce Certified Education Cloud Consultant were last updated On Apr. 08, 2024

Question #1

A university using the Education Data Architecture (EDA) finds that some addresses in the system have minor data entry errors that need to be corrected. The university wants to ensure that the system to existing rather than creating new address records.

What should the do to meet this?

ACheck the Do Not Update before saving the

BEnable the EDA Setting for Simple Address Change Treated as Update.

CCheck the Disable Error Handling setting in EDA System Settings.

DDisable Multi-Addresses in EDA Account and Contact Settings.

Reveal Solution

Correct Answer: B

According to the Salesforce Education Cloud Consultant documents, the EDA Setting for Simple Address Change Treated as Update allows the system to update existing address records when a user makes a minor change to an address, such as correcting a typo or adding an apartment number. This prevents the creation of duplicate address records and ensures data quality. If this setting is disabled, the system will create a new address record whenever an address is changed, even if the change is minor.Reference:

EDA Documentation: Address Management

Trailhead: Education Data Architecture Basics

Question #2

Which best practice should a consultant recommend to promote utilization of Salesforce in an Education Cloud deployment?

AUse Chatter to publicly recognize early adopters.

BSend a sponsor engagement communication.

CEnable Salesforce Celebration in Path.

DCreate a Slack group on the day of deployment.

Reveal Solution

Correct Answer: A

Chatter is a collaboration tool that allows users to share information, files, and feedback with each other. It can also be used to publicly recognize and reward early adopters who are using Salesforce effectively and demonstrating best practices. This can help motivate other users to adopt Salesforce and increase their engagement and productivity. Chatter can also facilitate peer-to-peer learning and support among users, as well as provide feedback and insights to the project team and sponsors.Reference:

Education Cloud Basics- Unit 5: Drive Adoption and Measure Success

Salesforce Help: Chatter Overview

Question #3

A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment.

What does the consultant need to do after installing EDA to ensure it is set up correctly?

AAssign EDA layouts to the Cases object.

BAssign EDA access to a cloned System Admin profile.

CMake the EDA record types available to profiles.

DCreate and assign roles to all users who have access to EDA.

Reveal Solution

Correct Answer: C

After installing EDA, the consultant needs to make the EDA record types available to profiles that need to access them. This is because EDA comes with several custom record types for standard objects, such as Account, Contact, Course, and Program Enrollment. These record types enable different views and fields for different types of records, such as Household, Student, Faculty, Course Offering, and Program Enrollment. By default, these record types are not assigned to any profiles, so the consultant needs to manually assign them to the appropriate profiles based on the business requirements and user roles of the university. This will ensure that the users can see and use the EDA record types and fields correctly and efficiently.Reference:Education Data Architecture Basics,Assign Record Types to Profiles

Question #4

The IT administrator at a university would like to understand the Table-Driven Trigger Management (TDTM) framework in the Education Data Architecture (EDA).

What is a benefit the consultant should discuss with the client?

ATDTM prevents custom triggers.

BTDTM mitigates data skew.

CTDTM controls the order in which operations execute.

Reveal Solution

Correct Answer: C

TDTM is a framework that allows administrators to customize the behavior of Education Data Architecture (EDA) by defining triggers, classes, and custom settings2.One of the benefits of TDTM is that it controls the order in which operations execute, which can improve performance and avoid conflicts or errors2.For example, TDTM can ensure that account names are updated before affiliations are created, or that contact roles are deleted before opportunities are closed2.Reference:Salesforce Education Cloud Academy: Consultant Fundamentals, [TDTM Documentation]

Question #5

The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.

Which solution should the consultant recommend?

AEmail Studio and Salesforce Inbox

BAccount Engagement and Salesforce Engage

CAccount Engagement and Salesforce Inbox

Reveal Solution

Correct Answer: A

Email Studio is a Salesforce email marketing tool that allows users to create, send, and track personalized email campaigns and mass communications1.Email Studio also provides features such as email scoring, which measures the engagement level of each email recipient based on their actions, such as opening, clicking, or unsubscribing2.Salesforce Inbox is a Salesforce tool that integrates email applications such as Outlook with Salesforce, allowing users to access CRM data and features from their email inbox3.Salesforce Inbox also enables users to send emails from their Outlook account or from Salesforce using branded email templates4.

Account Engagement is a Salesforce tool that provides insights and recommendations for sales reps to engage with their accounts based on AI analysis of email activity, web activity, and CRM data5. However, Account Engagement is not an email marketing tool that can score email activity from campaigns and mass communications.Salesforce Engage is a Salesforce tool that allows users to create personalized email campaigns using Marketing Cloud templates and track the responses in real time6. However, Salesforce Engage does not integrate with Outlook or allow users to send emails from their email inbox.

1: Email Studio Overview - Salesforce

2: Email Scoring Basics - Salesforce

3: Salesforce Inbox Overview - Salesforce

4: Use Email Templates in Inbox - Salesforce