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Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam Questions
- Topic 1: Domain Expertise: This exam section covers topics such as finding the solution set that satisfies customer requirements like (marketing and engagement, recruitment and admissions, and the experience of students. It also covers the Education Cloud solution for K-12 customers.
- Topic 2: Education Cloud Configuration: In this exam question, the focus is given to discussing the capabilities and considerations of Education Cloud, including compatibility with other Salesforce products and features.
- Topic 3: Implementation Strategies and Best Practices: The current section of the exam covers how to aid a successful implementation (plan, gather requirements, design, build, test, document, deploy, and optimize). It also tests candidates for their knowledge of governance, change management, staffing, implementation strategies, deployment considerations, and the use of best practices.
- Topic 4: Solution Design: In this section of the exam, the topics covered include how to assess the similarities, differences, and relationships between Salesforce for Education solutions account model considerations and standard Salesforce Account-Contact data models. It also covers how to design an appropriate and scalable solution for education customers and locate community and open-source solutions and resources.
- Topic 5: Integration and Data Management: The section evaluates individuals for how they can assess integration considerations for connecting systems in an Education Cloud implementation and describes information management considerations such as utilization of information, forecasting, and huge data volumes.
- Topic 6: Analytics: In this section of the exam, the candidates are tested for their knowledge of how to distinguish between reporting solutions in Education Cloud and implementing a data analytics solution.
Free Salesforce Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam Actual Questions
Note: Premium Questions for Salesforce Certified Education Cloud Consultant (ED-Con-101) were last updated On Oct. 12, 2026 (see below)
The Advancement team at a large university needs a solution for digitization volunteer events. Currently, the team manages volunteer opportunities and shift sign-ups using multiple spreadsheets.
Which solution should a consultant recommend?
A third-party app can provide a solution for managing volunteer events, such as Volunteerforce or HandsOn Connect, which are available on the AppExchange. Event Monitoring is a feature that tracks user activity and performance, not volunteer events. Process Builder is a tool that automates business processes, not event management. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/volunteer-management-basics
https://help.salesforce.com/s/articleView?id=sf.event_monitoring.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5
An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram.
Which solution meets this requirement?
The consultant should recommend Marketing Cloud as a solution to meet the requirement of consolidating efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram for the institution. Marketing Cloud is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. Marketing Cloud can help the institution consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram by using features such as Social Studio, Social Listening, or Social Analytics. Campaign Influence, Salesforce Inbox, or Pardot are not solutions that can meet the requirement of consolidating efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram for the institution. Reference:
https://www.salesforce.com/products/marketing-cloud/overview/
https://www.salesforce.com/products/marketing-cloud/social-media-marketing/
A university plans to use Salesforce for its recruitment and admissions process and needs to integrate it with the Student Information System (SIS).
Which step should the consultant take initially?
The initial step that the consultant should take when planning to integrate Salesforce with the Student Information System (SIS) is B.Define the process1. This means that the consultant should identify the business requirements, use cases, and scenarios that the integration should support, such as data synchronization, data transformation, data validation, error handling, etc.The consultant should also determine the scope, frequency, direction, and volume of the data exchange, as well as the security and performance considerations2.
A . Disable Trigger Handler records and C. Use the Data Import Wizard are not valid steps for the initial integration planning.Disabling Trigger Handler records is a step that may be required when installing the Education Data Architecture (EDA) package in an existing Salesforce org, as it can prevent conflicts with existing triggers and workflows3. However, this is not related to the integration with the SIS.Using the Data Import Wizard is a tool that can be used to import data from external sources into Salesforce, such as accounts, contacts, leads, etc4. However, this is not a step for the initial integration planning, but rather a possible option for the data migration or loading.
A school is implementing Salesforce with the Education Data Architecture (EDA) to track parents and students in a community. When a contact record is created, a Community user is created leveraging Table-Driven Trigger Management (TDTM). During deployment to production, the consultant notices that only the contact record is created.
Which step should the consultant verify when troubleshooting the issue?
The consultant should verify that trigger handlers were loaded into production when troubleshooting the issue of only the contact record being created when a contact record is created and a Community user is supposed to be created leveraging Table-Driven Trigger Management (TDTM) for the school that is implementing Salesforce with EDA to track parents and students in a community. Trigger handlers are classes that contain the logic for EDA triggers and can be controlled by Trigger Handler records. Trigger handlers need to be loaded into production before deploying declarative customizations or enabling features that depend on them. The consultant should verify that trigger handlers were loaded into production by checking if the EDA_TDTM package was installed or if the Trigger Handler records were created. The community being set to Active or declarative automations being deployed successfully are not steps that the consultant should verify when troubleshooting the issue of only the contact record being created when a contact record is created and a Community user is supposed to be created leveraging TDTM for the school that is implementing Salesforce with EDA to track parents and students in a community. Reference:
https://powerofus.force.com/s/article/EDA-TDTM
https://powerofus.force.com/s/article/EDA-Installation
A university has hired a consultant to help it plan the campus's enterprise roadmap for Salesforce. The CIO wants to use a single. Salesforce org across the university and is interested in learning more about the Education Data Architecture (EDA). The university has two existing Salesforce orgs, one uses Person Accounts, and the other org uses a custom data architecture.
What should the consultant do first lo assess the situation?
The first thing that the consultant should do to assess the situation is to document solution requirements from the groups involved. This will help the consultant understand the current state, pain points, goals, and needs of each group that uses or will use Salesforce, and how they relate to each other. This will also help the consultant determine whether EDA is a suitable solution for all groups, or whether some customization or integration is needed. Submitting a Salesforce Support case to merge orgs, installing EDA into one of the production environments, and creating a new Salesforce org using EDA as the foundation are not good first steps, because they do not involve gathering requirements from the stakeholders, and they may cause data loss or disruption. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-discovery
https://powerofus.force.com/s/article/EDA-Migrate
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