Salesforce Exam CRT-261 Topic 17 Question 57 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 57
Topic #: 17

Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours.

Which approach should a consultant implement?

AEstablish Case Assignment rules.

BCreate a Flow with a scheduled path.

CConfigure Case Escalation rules.

Show Suggested Answer

Suggested Answer: C

by Izetta at Apr 19, 2023, 09:14 PM

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Jackie

12 days ago

I think the correct answer is C. Configuring Case Escalation rules seems like the most straightforward way to notify support managers when a case has been untouched for more than 2 business hours.

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Diane

22 days ago

But with Case Escalation rules, we can easily notify support managers about untouched cases.

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Catarina

24 days ago

I disagree, I believe option B is the best approach.

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Diane

25 days ago

I think we should go with option C.

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